Test the action workflow

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Use this task to make sure that the integrated action workflow completes as intended in the conversation.

    Before you begin

    Role required: virtual_agent_admin or admin

    About testing the action workflow

    Topic authors can also see the test results in the Conversation Task FDIH Invocations [sys_cs_fdih_invocation_list] table.

    About this task

    When you test the workflow, you will see a test results preview pane that includes preview-only messages. These messages include a link called View in Flow Designer. This link takes you to the Flow Execution Details report. You can use this report to do the following:
    • View the flow execution details.
    • See the results of the action in Flow Designer.
    • Verify what is being returned to Virtual Agent.
      Note:
      Only topic authors have access to the View in Flow Designer link. In non-production environments, this link is available by default. In production environments, topic authors need to enable access to this link by creating a record in the [sys_flow_execution_setting] table for each Flow Designer object. This link is not available in conversations where password2 input is used.

    Procedure

    1. Navigate to All > Conversational Interfaces > Virtual Agent > Designer.
    2. In the Topics page, open the topic with the action you want to test.
    3. Click Test.
      If an action in the test window is slow to respond or appears to be waiting, you will see a relevant error message.

      By default, a scheduled job checks the conversation flow every 120 seconds. For more information about scheduled jobs, see Scheduled jobs.

      You can change this interval, as needed. To change the interval, see Specify the action workflow timeout.

    4. Troubleshoot the Action utility node:
      • View the flow execution details report.
      • Look at the Conversation Task FDIH Invocations [sys_cs_fdih_invocation_list] table.
    5. Click Save when you're finished.