CMDB classes targeted in Service Graph Connector for Observability - New Relic

  • Release version: Washingtondc
  • Updated January 30, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of CMDB classes targeted in Service Graph Connector for Observability - New Relic

    The Service Graph Connector for Observability - New Relic allows users to integrate data from New Relic into their Configuration Management Database (CMDB). This integration enables periodic data collection, enriching various CMDB classes with pertinent attributes related to servers, applications, and network components.

    Show full answer Show less

    Key Features

    • Server [cmdbciserver]: Gathers information such as CPU core count, disk space, DNS domain, fully qualified domain name, host name, and operating system.
    • Calculated Application Service [cmdbciservicecalculated]: Collects data including service name, metadata, populator status, and service type.
    • IP Address [cmdbciipaddress]: Captures details like IP address, IP version, name, and NIC.
    • Software Instance [cmdbsoftwareinstance]: Records the installed software and its associated server.
    • Software [cmdbcispkg]: Includes key attributes like key, NIC, and name of the software package.
    • Disk [cmdbcidisk]: Tracks disk attributes such as device ID, free disk space, and file system.
    • Network Adapter [cmdbcinetworkadapter]: Provides information about MAC address and configuration item.
    • Application [cmdbciappl]: Captures application class, name, and running process command.

    Key Outcomes

    This integration enhances visibility into IT assets by establishing relationships between different CMDB classes, such as:

    • Servers owning IP addresses and network adapters.
    • Software instances installed on servers.
    • Disks hosted on servers.
    • Applications running on servers.

    This enriched data empowers ServiceNow customers to better manage their IT infrastructure and improve operational efficiency. By utilizing the Service Graph Connector, organizations can ensure that their CMDB is up-to-date with accurate information from New Relic, leading to informed decision-making and enhanced service delivery.

    When you complete setting up the connection, you can configure the integration to periodically pull data from New Relic. The data is saved in tables that extend from the Configuration item [cmdb_ci] table.

    Server [cmdb_ci_server]

    The following attributes in the Server [cmdb_ci_server] table are populated by collected data:
    Attribute label Attribute name
    CPU core count cpu_core_count
    Disk space (GB) disk_space
    DNS Domain dns_domain
    Fully qualified domain name fqdn
    Host name host_name
    Operating System os
    Table 1. Relationships created for Server
    Parent class Relationship type Child class
    Server [cmdb_ci_server] Contains::Contained by Disk [cmdb_ci_disk]
    Server [cmdb_ci_server] Owns::Owned by IP Address [cmdb_ci_ip_address]
    Server [cmdb_ci_server] Owns::Owned by Network Adapter [cmdb_ci_network_adapter]

    Calculated Application Service [cmdb_ci_service_calculated]

    The following attributes in the Calculated Application Service [cmdb_ci_service_calculated] table are populated by collected data:
    Attribute label Attribute name
    Name name
    Metadata metadata
    Service Populator Status populator_status
    Service Type type

    IP Address [cmdb_ci_ip_address]

    The following attributes in the IP Address [cmdb_ci_ip_address] table are populated by collected data:
    Attribute label Attribute name
    IP Address ip_address
    IP version ip_version
    Name name
    Nic nic
    Table 2. Relationship created for IP Address
    Parent class Relationship type Child class
    IP Address [cmdb_ci_ip_address] Reference Network Adapter [cmdb_ci_network_adapter]

    Software Instance [cmdb_software_instance]

    The following attributes in the Software Instance [cmdb_software_instance] table are populated by collected data:
    Attribute label Attribute name
    Installed on installed_on
    Name name
    Table 3. Relationship created for Software Instance
    Parent class Relationship type Child class
    Software Instance [cmdb_software_instance] Reference Server [cmdb_ci_server]

    Software [cmdb_ci_spkg]

    The following attributes in the Software [cmdb_ci_spkg] table are populated by collected data:
    Attribute label Attribute name
    Key key
    Nic nic
    Name name
    Table 4. Relationship created for Software
    Parent class Relationship type Child class
    Software [cmdb_ci_spkg] Reference Software Instance [cmdb_software_instance]

    Disk [cmdb_ci_disk]

    The following attributes in the Disk [cmdb_ci_disk] table are populated by collected data:
    Attribute label Attribute name
    Device ID device_id
    Free disk space (GB) free_space
    Computer computer
    Name name
    Disk space (GB) disk_space
    File system file_system
    Table 5. Relationship created for Disk
    Parent class Relationship type Child class
    Disk [cmdb_ci_disk] Hosted on::Hosts Server [cmdb_ci_server]

    Network Adapter [cmdb_ci_network_adapter]

    The following attributes in the Network Adapter [cmdb_ci_network_adapter] table are populated by collected data:
    Attribute label Attribute name
    Configuration Item cmdb_ci
    MAC Address mac_address
    Name name
    Table 6. Relationship created for Network Adapter
    Parent class Relationship type Child class
    Network Adapter [cmdb_ci_network_adapter] Reference Server [cmdb_ci_server]

    Application [cmdb_ci_appl]

    The following attributes in the Application [cmdb_ci_appl] table are populated by collected data:
    Attribute label Attribute name
    Class sys_class_name
    Name name
    Running process command running_process_command
    Table 7. Relationship created for Application
    Parent class Relationship type Child class
    Application [cmdb_ci_appl] Runs on::Runs Server [cmdb_ci_server]