Activate your preferred Dynamic Translation provider and mark it as the default service for both translation and language detection.

Before you begin

Complete the prerequisites for using Dynamic Translation in Virtual Agent.

Configure Dynamic Translation service integration credentials.

Role required: admin

Procedure

1. Navigate to All > Dynamic Translation > Translator Configurations.
2. Select the name of the translation service to open the record.
3. On the Translator Configuration form, select the Active check box.
4. On the Preferences tab, select Mark as default for translation.
5. On the Preferences tab, select Mark as default for detection.
6. Select Update.

What to do next

Enable Dynamic Translation for languages in Virtual Agent