Contextual Search roles

Yokohama ServiceNow AI Platform Administration
Release
yokohama
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en-US
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Yokohama ServiceNow AI Platform Administration
ft:clusterId
platadm
bundleId
platadm
workflow
Platform
  • Administer the ServiceNow AI Platform
  • Get started
  • How the ServiceNow AI Platform works
  • Basic system configuration
  • ServiceNow plugins
  • Activate a plugin
  • Activate a plugin on a personal developer instance
  • Request a plugin
  • List of plugins (Yokohama)
  • Find components installed with an application
  • Available system properties
  • Add a system property
  • Create a system properties module
  • Query join and complexity size limits
  • Web proxy
  • NTLM authentication
  • Proxy servers for SOAP clients
  • Bypass the proxy server
  • Admin Center
  • Exploring Admin Center
  • Admin Center summary
  • Administering Admin Home
  • Discovering adoption blueprints
  • Adoption blueprints
  • Select your adoption blueprint
  • Expand technology services while reducing costs blueprint
  • Deliver extraordinary employee experiences, resiliency and productivity blueprint
  • Modernize your change management process blueprint
  • Reduce incidents and keep services flowing with AI based automation blueprint
  • Ensure technology teams meet compliance and performance standards blueprint
  • Operationalize workforce effectiveness and processes blueprint
  • Install applications for an adoption blueprint
  • Configuration Hub
  • Configure the product home page
  • Admin Center reference
  • Admin Center roles
  • Administering applications
  • ServiceNow Store
  • Explore
  • Tracking activity
  • Listing details
  • Plugins, apps, integrations, and products
  • Configure
  • Set notification preferences
  • Getting apps
  • Start a trial
  • Get a free app
  • Buy a ServiceNow application
  • Buy a partner app
  • Getting products
  • Contact a seller
  • Evaluating requirements and dependencies
  • Terms and conditions
  • Reviewing apps
  • Review an app
  • Submit a guest review
  • Getting on-premise apps
  • Get an on-premise app or product
  • Upload an app to an on-premise instance
  • Using a regulated environment
  • Available regulated environments
  • Unavailable listing types
  • Access a regulated ServiceNow Store
  • Request a paid app
  • Reference
  • Guest contact form fields
  • Guest review form fields
  • ServiceNow Store glossary
  • Application Manager
  • Explore
  • Activity log
  • Available for you
  • Updates
  • Installed
  • Application details
  • Configure
  • Deactivating ServiceNow Store auto-sync
  • Installing apps, plugins, and products
  • Installation details
  • Entitle an app
  • Install an app or plugin
  • Install all apps in a product
  • Updating apps
  • Update an app or plugin
  • Uninstalling apps
  • Uninstall an app
  • Repairing apps and plugins
  • Repair an app
  • Reference
  • Domain separation
  • App state indicators
  • Now Assist app installation blocked
  • Legacy Application Manager
  • Explore
  • Available actions
  • Use
  • Opt in to a product
  • Manage entitlements from your ServiceNow instance
  • Entitle an app
  • Entitle a product from your ServiceNow instance
  • Accessing unpurchased recommended apps
  • Get a free app trial
  • Request an app
  • Get a free application
  • Buy a paid application
  • Complete an offline purchase
  • Schedule installation
  • Install or update all product apps
  • Install apps in a batch
  • Install an application
  • Update an application
  • Select an app
  • Repair an app
  • Opt out of a product
  • Installation considerations
  • skipped records
  • Rolling back and removing applications
  • Roll back an application
  • Delete an application
  • Uninstall an application
  • View app upgrade history
  • Multi-instance Management
  • Basic trust configuration for data sync applications
  • Cross-instance application trust configuration
  • Configure Manager Instances
  • Subscription Management
  • Explore
  • Product subscriptions overview
  • Viewing product subscription details
  • Monitoring Workflow Data Fabric usage
  • Viewing instance-level entitlements
  • Viewing account-level entitlements
  • Monitoring cloud capacity
  • Monitoring Now Assist creators
  • Monitoring Now Assist usage
  • Addressing issues
  • Discovering insights
  • Configure
  • Create an administrator
  • Share subscription data from another instance
  • Configure subscription allocation status
  • Manage subscriptions in an on-premise installation
  • Managing per-user subscriptions
  • Allocate subscriptions
  • Remove a subscribed group
  • Maintain allocations at renewal
  • Managing custom tables and apps
  • Map a custom app to a subscription
  • Map a missing custom app to a subscription
  • Map custom tables to a subscription
  • Map a missing custom table to a subscription
  • Maintain mappings at renewal
  • Grandfathered and exempted tables
  • Monitoring capacity subscriptions
  • Monitor capacity subscription calculations
  • Reference
  • Subscription types
  • Subscription form
  • User sets and groups
  • Installed components
  • Roles
  • Domain separation
  • Now Support administration
  • View Now Support users
  • Create a user in Now Support
  • Manage user access in Now Support
  • Configure core features
  • User administration
  • Exploring user administration
  • The User record
  • Creating users, companies, and departments
  • Creating users
  • Create user
  • User self-registration
  • Add a new company
  • Normalization data services
  • Implementing normalization data services using guided setup
  • Normalized company names table
  • Normalized Mappings table
  • Normalization properties
  • Changing normalized company names
  • Add a department
  • Creating groups
  • Create a user group
  • Add a user to a group
  • Configure assignment group types
  • Managing roles
  • All ServiceNow roles
  • Base system roles
  • Special administrative roles
  • Read-only role
  • Application specific roles
  • System roles
  • Create a role
  • Grant a role access to applications and modules
  • Assign a role to a group
  • Assign a role to a user
  • Add a role to an existing role
  • Create a group role
  • Audit user roles
  • Delegating roles
  • Designate role delegators
  • Assign roles as a role delegator
  • Prevent a role from being delegated
  • Time-limited role
  • Grant a time-limited role
  • Monitoring user activity
  • Impersonating users
  • Manage the visibility of the impersonation feature
  • Impersonate a user
  • Impersonation logs
  • Managing user sessions
  • Non-interactive sessions
  • Tables and data
  • Table administration
  • Explore
  • Custom tables
  • Data dictionary tables
  • System dictionary
  • Table relationships
  • Table extension and classes
  • Storage aliases
  • Manage tables and indexes
  • Create a table
  • Global default fields
  • Deleting custom tables
  • Delete a custom table
  • Delete all records from a table
  • Modify dictionary entries
  • Dictionary entry form
  • Dictionary attributes
  • Modify the Glide durations format
  • Dictionary overrides
  • Define a dictionary override
  • Table flattening
  • View table extension model
  • Viewing table references and extensions
  • Generate a schema map
  • Analyzing table relationships
  • Create a table index
  • Drop a custom index
  • Create a many-to-many table relationship
  • Reference default many-to-many relationships
  • Work with the Task table
  • Table structure
  • Important fields
  • Journal fields
  • Reminder table
  • Assignment rules
  • Assignment rules module
  • Data lookup rules
  • Rule precedence
  • Workflow assignments
  • Baseline assignment rules example
  • Create an assignment rule
  • Create an assignment data lookup rule
  • Planned tasks
  • Create a planned task
  • Create a baseline
  • Measure time and effort
  • Important fields
  • Planned task scripts
  • Planned task hierarchy
  • Configure rollup
  • Many-to-many task relations
  • Request the plugin
  • Plugin manifest
  • Define a relationship type
  • Define allowed relationships
  • Modify the displayed field
  • Mark as Solution button
  • Task relationships with UI actions
  • Time Card management
  • Activate the plugin
  • Time sheet policies
  • Create a policy
  • Set a default policy
  • Assign a policy
  • Create a rate type
  • Time Sheet Portal
  • Create time cards and log time
  • Submit a time sheet
  • Log time for resources
  • Time Sheets
  • Create a time sheet
  • Submit a time sheet
  • Approve or reject time sheet
  • Time cards
  • Create a time card
  • Copy time cards from a previous time sheet
  • Auto-generate time cards
  • Submit time card
  • Approve or reject a time card
  • Record time worked
  • Manage costs
  • Domain separation
  • Work with database views
  • Joining tables
  • Create a database view
  • Add a table
  • Adding a left join
  • Specify a field to return
  • Relabel a column
  • Configuring the return count
  • Test the database view
  • Displaying function results
  • Add a function field
  • Display function results
  • Use disjunctions in complex queries
  • Database views in the base system
  • Data Management
  • Explore
  • Data archiving
  • Table cleaner
  • Analyze data usage
  • Analyze data usage on your instance
  • Manage data growth
  • Create a data management policy
  • Archiving records
  • Create an archive rule
  • Archive related records
  • Managing archived data
  • Migrating non-reference fields to reference fields
  • Deleting older or unwanted records
  • Create a table cleanup rule
  • Manage table cleaner resource usage
  • Applying database rotation techniques
  • Activate the plugins
  • Table rotation
  • Apply table rotation
  • Table extension
  • Apply table extension
  • Update records safely
  • Mark records for updating
  • Schedule or execute an update job
  • Rollback an update job
  • Delete records safely
  • Mark records for deletion
  • Preview affected records
  • Schedule or execute a delete job
  • Rollback a delete job
  • Reference
  • System properties
  • Data archive table size limits
  • Unique record identifier (sys_id)
  • Domain separation
  • Exporting data
  • Export data from a record
  • Export data from a list
  • Export directly from a URL
  • Call URL export programmatically
  • Break up a large export
  • Exporting and importing data via XML
  • Export data to XML
  • Import data from XML
  • Automatic matching of display values
  • Exporting currency fields to Excel
  • Enable export debug logging
  • Data export reference
  • Default values for column headers and column values
  • Field types affected by export controls
  • System properties for display value and header
  • Query parameters for display value and header
  • Export limits
  • Exporting your table records to Google Sheets
  • Set up the OAuth application on the Google Sheets API
  • Configure ServiceNow connection and credential aliases for Google sheets
  • Create an application registry for Google Sheets on a ServiceNow instance
  • Roll back and delete recovery
  • Roll back patch upgrades or plugin activations
  • Use the Deleted Records module to restore a deleted record
  • Use the Delete Recovery module to restore a deleted record
  • Use the Script Execution History module to roll back a Scripts-Background execution
  • Rollback context properties
  • Instance Clone
  • Explore
  • Configure
  • Register target instance
  • Register target instance (legacy)
  • Create a custom clone profile
  • Create a custom clone profile (legacy)
  • Add preservers
  • Add preservers (legacy)
  • Add exclusion
  • Add exclusion (legacy)
  • Add cleanup scripts
  • Request a clone
  • Manage
  • Cancel a clone
  • Batching update sets
  • Roll back a clone
  • Schedule recurring clones (legacy)
  • Cancel clone schedules (legacy)
  • View clone status (legacy)
  • View the clone history page (legacy)
  • Reference
  • Clone options
  • Clone states
  • Clone terminology
  • General guidelines for optimizing your clone duration
  • General guidelines for registering target instance
  • General guidelines for excluding a table from cloning
  • Forms, fields, and lists
  • Form administration
  • Configuring forms
  • Using the form designer
  • Configuring the form layout
  • Administering forms
  • Administering form personalization
  • Administering form annotations
  • Administering attachments
  • Configure attachment system properties
  • Disable attachments on a table
  • Index attachments on a table
  • Hide the attachment [view] link
  • Configure attachment icons
  • Using formatters
  • Create a UI macro for a formatter
  • Create a formatter and add it to a form
  • Activity formatter
  • Process flow formatter
  • Parent breadcrumbs formatter
  • Approval summarizer formatter
  • Override a formatter with macros
  • Limit the number of activity stream entries
  • Using form templates
  • Create a template using the Template form
  • Create templates for related task records
  • Create a template by saving a form
  • Create records based on a template
  • Create a module for a template
  • Template bar
  • Toggle the template bar
  • Scripted templates
  • Defining UI actions
  • Create a UI action
  • Override a UI action for an extended table
  • Using UI policies
  • Advanced form configuration
  • Field administration
  • Exploring field administration
  • Customizing fields
  • Add and customize a field in a table
  • Make a field mandatory
  • Change the field label or hint
  • Delete a field from a table
  • Add users to a watch list
  • Configure email notifications for watch lists
  • Hide email addresses in a watch list
  • Configure order buttons on the watch list slushbucket
  • Highlight list fields
  • Modify string field length
  • Specify a default field value
  • Make a field dependent
  • Require unique values for a field
  • Define field styles
  • Record numbering
  • Add auto-numbering records in a table
  • Prepare to left-pad number fields in custom tables
  • Configure left padding of a system number in a table
  • Prevent numbering gaps
  • Enforcing unique numbering
  • Administering fields
  • Field normalization and transformation
  • Activate Field Normalization
  • Installed with field normalization
  • Enable a field type for normalization or transformation
  • Create a raw field
  • Normalization and transformation data jobs
  • Run a single data job
  • Run multiple data jobs
  • Rollback a data job
  • Normal values
  • Create the normalization record
  • Create a normal value
  • Create aliases
  • Apply aliases
  • Create rules
  • Coalesce records on a normal value
  • Transforms
  • Transform a field
  • Default Transform Definitions
  • Create a transform definition
  • Create a transform variable for a transform definition
  • Create a script for a transform definition
  • Create a transform category
  • Regular expressions and patterns in field normalization rules
  • Pattern matching
  • Domain separation and Field Normalization
  • Data policy
  • Installed with data policy
  • Create a data policy
  • Data policy fields
  • Convert a UI policy to a data policy
  • Convert a data policy to a UI policy
  • Data policy debugging
  • Data lookup and record matching support
  • Create custom data lookups
  • Dynamic Schema
  • Create a dynamic attribute group
  • Add dynamic attributes to a dynamic group
  • Create a dynamic choice set
  • Add choices to a dynamic choice set
  • Create a dynamic category
  • Include dynamic attribute groups in a dynamic category
  • Include dynamic attributes in a dynamic category
  • Storing dynamic attributes on a record
  • Create a dynamic schema reference
  • Create a dynamic attribute store field
  • Add dynamic attributes to a record
  • Field types reference
  • Choice list field type
  • Choice list security
  • Values to associate with choice labels for scripting
  • Integer values for default choice lists
  • Configure state field choice values
  • View choice list definitions
  • Condition field types
  • Add the condition count to a condition field
  • Update a conditions field to use condition builder v2
  • Database field type
  • Dictionary entry data types
  • Document ID field
  • Dynamic attribute store field type
  • Function field
  • Geo point field type
  • HTML field editors
  • Configure a field editor for the HTML field
  • Configuring system properties for TinyMCE HTML editor
  • Configuring plugins for the TinyMCE HTML editor
  • Configure the HTML toolbar
  • Formatting functions in HTML field editors
  • Highlight text in TinyMCE
  • Insert a line break in the HTML editor
  • Table functions in HTML field editor
  • Add a table to an HTML editor
  • Editing functions in HTML field editor
  • Paste content into an HTML editor
  • Extended functions in HTML field editor
  • Embed images in the HTML editor
  • Link a website in HTML editor
  • Embed videos in the HTML editor
  • Define video file types for HTML fields
  • Disable user access to the image library for HTML area
  • Configure accordion in TinyMCE HTML editor
  • Configuring the TinyMCE toolbar via Dictionary attributes
  • Image field type
  • IP address field type
  • Journal field type
  • Render journal field entries as HTML
  • Restrict the CODE tag in journal fields
  • Validate HTML in journal fields
  • Journal field display limits
  • Enable the text field character counter
  • Name-value pairs field type
  • Percent complete field type
  • Target threshold colors attribute
  • Phone number field type
  • Territories assigned
  • Dependent fields
  • E.164 phone number field configuration
  • Configure a territory phone display rule
  • Reference field type
  • Add a reference field
  • Enable dynamic creation for reference fields
  • Configure cascade delete rules
  • Define the reference key
  • Display a reference field as a choice list
  • Display values
  • Select a field as the table display value
  • Decorations
  • Reference lookup
  • Tree picker lookup
  • Reference field icon
  • Configure the related incidents icon
  • Configure the show workflow icon
  • Reference qualifiers
  • Configure reference qualifiers
  • Constrain the assigned to field by role
  • Constrain the assignment group field
  • The INSTANCEOF operator in reference qualifiers
  • Auto-complete for reference fields
  • Recent selections
  • Suggestion field type
  • Configure suggested text for string fields
  • Configure suggested text for journal fields
  • Wiki field type
  • Supported wiki tags
  • Create a Wikitext field
  • Extend the functionality of a Wikitext field
  • List administration
  • Configuring lists
  • Configure the list layout
  • Configure list calculations
  • Omit record count in a list
  • Configure list controls
  • Advanced list control with scripts
  • Show/hide filter controls
  • Administering lists
  • Controlling the sort sequence used to display lists
  • List editor administration
  • Configure list editor properties
  • Configure list control settings for the list editor
  • Configuring contextual security for the list editor
  • Example - Restrict a table
  • Example - Restrict a field
  • Example - Restrict a field with a script
  • Example - Restrict a field with a condition
  • User preferences for list editing
  • Personal list administration
  • Enable or disable personal lists
  • Control which roles can personalize lists
  • Manage personal lists
  • Administer detail rows
  • Restrict filters and breadcrumbs with fixed queries
  • Suppress filters and breadcrumbs with list controls
  • Use script includes to suppress filters and breadcrumbs
  • Increase the allowed number of breadcrumb entries
  • Enable a hierarchical list
  • Use list controls in hierarchical lists
  • Context ranking
  • Activate context ranking
  • Create a ranking definition
  • Rank a list
  • Apply a new sort order to a list
  • Scrum ranking definitions
  • Rank stories in a related list
  • Customize list context menus
  • Action script for list context menus
  • Dynamic actions script for list context menus
  • onShow script for list context menus
  • Search administration
  • Machine learning solutions for Search administration
  • Predictive Intelligence for Contextual Search
  • Features of Search administration
  • Search Suggestions
  • Exploring Search Suggestions
  • Configuring Search Suggestions
  • Schedule the Build Search Suggestions script
  • Schedule suggestion pruning
  • Set maximum age for searches used in suggestion generation
  • Prevent the creation of suggestions in special cases
  • Test regular expression patterns in Search Suggestion Exclusion List Rule entries
  • Using Search Suggestions
  • Analyze search relevancy
  • Use the GraphQL REST API to view suggestions created from external user searches
  • Search Suggestions reference
  • Installed with Search Suggestions
  • Search Suggestions tables
  • Domain separation and Search Suggestions
  • Search signals
  • Search signal tables
  • Zing text indexing and search engine
  • Features of Zing text indexing and search engine
  • Available search options
  • List search finds records from the current table
  • Boolean operators allow conditional search results
  • Quotation marks allow exact phrase searches
  • Wildcard characters allow searching for patterns and variations
  • Enable or disable the Zing junk filter
  • Debug Zing
  • Global search finds records from multiple tables
  • Global search displays a page of matching results
  • Text search views control format of global search results for tables
  • Default display fields for global search tables
  • Search settings filter and group global search results by table
  • Global search displays exact matching records
  • Global search displays your most recent search queries and results in Next Experience UI
  • Set global text search properties
  • Configure parallel processing of search groups
  • Revert to the legacy global search UI
  • Set the preview limit for global or workspace search in Next Experience UI
  • Hide per-table search result counts in Next Experience UI
  • Add a workspace application to the Unified Navigation search context menu
  • Global text search suggestions
  • Update a type-ahead suggestion
  • Configure "Did you mean?" suggestions
  • Zing generates search results in four phases
  • Zing filters search results with access controls
  • Zing computes document scores using three components
  • Score search terms by inverse document frequency (IDF)
  • Set the relative weight of a field
  • Zing indexes words
  • Zing indexes punctuation as part of some words
  • Zing indexes some HTML elements
  • Configure a table for indexing and searching
  • Configure a text index group to search across multiple tables
  • Zing index and search dictionary attributes
  • Regenerate a text index for a table
  • Reindex a table without impacting text search results
  • Regenerate the text index for a single record
  • Remove an index
  • Remove an index for a specific field
  • Remove the text index for a child table
  • Change the query mode of an indexed table
  • Enable indexing of text in multi-row variable sets
  • Text indexing statistics and status
  • Configure tables to use the Japanese tokenizer
  • Zing can include attachments in search results
  • Index attachments on a table
  • Zing removes stop words from queries
  • Configure a global stop word
  • Configure a table-specific stop word
  • Enable automatic stop words for a table
  • Disable a stop word in Zing
  • Zing matches derived words with stemming
  • Zing can expand search results with synonyms
  • Enable search synonyms
  • Create synonym dictionaries
  • Select synonym dictionaries for a table
  • Disable synonyms for a table
  • Debug synonym searches
  • Zing displays search suggestions as users enter search terms
  • Enable and disable Search Suggestions in Zing
  • Set the maximum number of search suggestions Zing displays
  • Installed with Zing
  • Zing roles
  • AI Search
  • Explore
  • AI Search architecture
  • AI Search configuration
  • Index searchable content from ServiceNow AI Platform tables and external sources
  • Control access to searchable content using search sources
  • Define search experience settings in search profiles
  • Enable AI Search in supported ServiceNow AI Platform applications
  • Provide users with powerful and flexible search
  • Enable search result refinement filters
  • Display relevant and actionable search results
  • Content security in AI Search
  • Internationalization support
  • Use AI Search for global search and configurable workspace search in Next Experience
  • Deflect incidents in Service Portal with the AI Search Assist widget
  • Search disparities in AI Search and Now Assist
  • Configure
  • Assign AI Search roles
  • Indexed sources
  • Create an indexed source
  • Indexed source retention policies and filter conditions
  • Purge stale records from the index
  • Indexed source guardrails
  • Semantic index configuration for indexed sources
  • Configure semantic indexing settings for an indexed source
  • AI Search Retrieval Augmented Generation (RAG)
  • Configuring an external or custom embedding model
  • Set up a connection and credential alias for a third-party embedding model
  • Activate a third-party embedding model
  • Configuring bring your own model (BYOM)
  • Create a custom embedding model
  • Set a provider for an embedding model
  • Connect your custom embedding model with the Generative AI application
  • Create an error handler extension point
  • Enable the custom embedding model for semantic indexing
  • Exclude knowledge block content from the index
  • Activate indexing of catalog variable content
  • Indexed source attributes
  • Create an indexed source attribute
  • Enable indexing of tags for an indexed source
  • Enable indexing of attachments for an indexed source
  • List of indexed source attributes
  • Field settings
  • Create a field setting for an indexed source
  • Enable indexing of referenced table fields for an indexed source
  • List of field settings
  • Security for searchable referenced table field values
  • Indexing content from indexed sources
  • Index or reindex an indexed source
  • Index or reindex multiple indexed sources
  • Search sources
  • Create a search source
  • Preview matching records for a search source
  • Search profiles
  • Create a search profile
  • Clone a search profile
  • Publish a search profile
  • Link a search source to a search profile
  • Synonyms
  • Create a synonym dictionary linked to a search profile
  • Create synonyms
  • Clone a synonym dictionary
  • Link a synonym dictionary to a search profile
  • Unlink a synonym dictionary from a search profile
  • Delete a synonym dictionary
  • Stop words
  • Create a stop word dictionary linked to a search profile
  • Create stop words
  • Clone a stop word dictionary
  • Link a stop word dictionary to a search profile
  • Unlink a stop word dictionary from a search profile
  • Delete a stop word dictionary
  • Typo handling
  • Modify settings for a typo handling dictionary
  • Exclude a term from a typo handling dictionary
  • Genius Results
  • Genius Result configurations in the base system
  • Catalog Item Genius Results
  • NLQ Genius Results
  • Display NLQ Genius Result answers in Service Portal search applications
  • Configure navigation actions for NLQ Genius Result answer cards
  • System properties for NLQ Genius Results
  • People Genius Results
  • Activate People Genius Results
  • Q&A Genius Results
  • Factoid extraction for Q&A Genius Results
  • Set the factoid extraction mode for Q&A Genius Results
  • System properties for factoid extraction in Q&A Genius Results
  • Link a Genius Result configuration to a search profile
  • Set the evaluation order for Genius Result configurations in a search profile
  • Create a Genius Result configuration
  • Link an NLU model and intents to a Genius Result configuration
  • Result improvement rules
  • Create a result improvement rule
  • Boost search results using a result improvement rule
  • Block search results and Genius Results using a result improvement rule
  • Promote search results using a result improvement rule
  • Share result improvement rules between search profiles
  • Search application configurations
  • Create a search application configuration
  • Grouping attachment search results with their parent results
  • Group attachment search results with their parent results
  • Create a facet in a search application
  • Show search result counts for facets
  • Clear facet filters when selecting a new source facet bucket
  • Configure source facet buckets
  • Auto-complete suggestions
  • Using search scripted post-processors in search applications
  • Search result sort options in search applications
  • Activate fuzzy numeric search
  • Configure EVAM display settings for search results
  • List of Search Result EVAM card properties
  • Show search result card borders in portal search
  • Show search result card borders in global search
  • Enabling and configuring AI Search in ServiceNow AI Platform applications
  • Create a custom search matcher for global search
  • Domain separation and AI Search
  • Enable automatic domain updates for a referenced table
  • Indexing and searching external content
  • Request the External Content for AI Search plugin
  • Create an external content schema table
  • External content security
  • Defining access permissions for external documents
  • Mapping external users and groups to ServiceNow AI Platform users
  • Components installed with External Content for AI Search
  • Integrate
  • AI Search record producer for Service Portal
  • Configure AI Search Assist for a record producer
  • AI Search Assist roles
  • AI Search Assist properties
  • Domain separation and AI Search Assist
  • Search
  • Search query language
  • Viewing search results
  • Change search result sort order
  • Automatic search query resubmission
  • Fuzzy numeric search
  • Provide Genius Results feedback
  • Administer
  • Lemma and Unicode normalization
  • Internationalization support
  • Searching translated content
  • Assign Knowledge article search languages by country
  • Configure globally searchable knowledge articles
  • Configure translation for knowledge article reference field values in facets
  • Interaction with fallback languages
  • Enable a global fallback locale for translated content
  • Machine learning relevancy
  • Content security
  • Encrypted fields
  • Semantic vector search
  • AI Search logging and debugging
  • View ingestion log messages
  • View all log messages
  • Review ingestion history for an indexed source
  • Enable session debugging
  • Search Preview UI
  • Admin tools
  • Diagnose search result access issues
  • Debug search source and content security filters
  • Debug external content security filters for a ServiceNow AI Platform user
  • Review record counts for indexed sources
  • Search query parameter evaluation framework
  • Reference
  • Plugins installed
  • Components installed
  • External Content for AI Search roles
  • System properties
  • Tables excluded from indexing
  • Variable types supported by indexing
  • Index fields
  • AI Search Country To Search Language form
  • AI Search External Search User Mapping Table Data Source Relationship form
  • AI Search Genius Result Configuration form
  • AI Search Genius Result Configuration NLU Model Mapping form
  • AI Search Results Improvement Rule form
  • Child Table form
  • Custom Matcher form
  • Dictionary form
  • Dictionary Term form
  • Facet form
  • Field Setting form
  • Indexed Source form
  • Indexed Source Attribute form
  • Indexed Source History form
  • Source Facet Bucket form
  • Record Producer Configuration form
  • Rule - Action Mapping form
  • Search Application Configuration form
  • Search Profile form
  • Search Profile - Dictionary Mapping form
  • Search Profile - Genius Result Mapping form
  • Search Profile - Search Source Mapping form
  • Search Scripted Post-processors form
  • Search Source form
  • Semantic Index Configuration form
  • Semantic Index Field form
  • Sort Option form
  • Suggestion Reader Group form
  • ServiceNow Store applications and integrations
  • Advanced AI Search Management Tools
  • Activate Advanced AI Search Management Tools
  • AI Search Profile dashboard
  • AI Search dashboard
  • Create a cross-scope access privilege for the AI Search dashboards
  • AI Search analytics dashboard
  • Customize the banner logo for the AI Search Analytics dashboard
  • Configure Service Portal to send analytics data
  • Search Preview UI
  • Advanced AI Search Management Tools reference
  • AI Search for Next Experience
  • Install AI Search for Next Experience
  • Configuring AI Search for Next Experience
  • Verify that your instance meets the prerequisites for AI Search for Next Experience
  • Migrate Zing search application configurations to AI Search
  • Enable AI Search for Next Experience
  • Add a new Unified Navigation workspace search configuration to AI Search for Next Experience
  • Revert to Zing as the Unified Navigation search engine
  • Repair AI Search for Next Experience after activating a new ServiceNow AI Platform language
  • Enable search-based auto-complete suggestions in AI Search for Next Experience
  • Use global search
  • AI Search for Next Experience reference
  • AI Search for Next Experience properties
  • AI Search for Next Experience default source facet buckets for global search
  • Now Assist in AI Search
  • Install Now Assist in AI Search
  • Review available versions of Now Assist in AI Search
  • Configuring Now Assist in AI Search
  • Enable Now Assist Genius Results in AI Search portals and mobile applications
  • Now Assist Multi-Content Response Genius Results
  • Now Assist Q&A Genius Results
  • Enabling Now Assist Q&A Genius Results
  • Define a query filter for Now Assist Q&A Genius Results
  • Change the minimum search term count for Now Assist Q&A Genius Results
  • Dynamic Translation for Now Assist Q&A Genius Results
  • Caching for Now Assist Q&A Genius Results
  • External Content Q&A Genius Results
  • Configure SharePoint API permissions for your External Content Q&A Genius Results OAuth 2.0 application
  • Configure OAuth settings for External Content Q&A Genius Results
  • Restrict the Microsoft SharePoint Online sites that External Content Q&A Genius Results can search
  • Sign in to Microsoft SharePoint Online to authorize External Content Q&A Genius Results
  • Now Assist Actions Genius Results
  • Dynamic Translation for Now Assist Actions Genius Results
  • Configure AI Search as the source for Ask Now Assist suggestions
  • Hybrid search
  • Provide feedback on Now Assist Multi-Content Response Genius Result answers
  • Now Assist in AI Search reference
  • Components installed with Now Assist in AI Search
  • Now Assist in AI Search properties
  • Auto-complete suggestion types included with Now Assist in AI Search
  • AI Search Admin console
  • Install AI Search Admin Console
  • Using AI SearchAdmin console
  • Configure and manage AI Search in search applications
  • Track your AI Search activity
  • AI Search activity reports
  • Add features to AI Search
  • Access AI Search resources
  • Customizing the result-card interface in AI Search by using EVAM
  • Create or edit an EVAM view definition
  • Copy an EVAM view configuration
  • Track how your EVAM view configurations are used
  • Activate or deactivate an EVAM view configuration
  • Delete an EVAM view configuration
  • Managing the indexed sources from the AI Search Admin console
  • Create an indexed source from the AI Search Admin console
  • Define the semantic indexing configuration for an indexed source
  • Index the content from an indexed source for searchability
  • Set up a field configuration for an indexed source
  • Set up an indexed source attribute for indexing the search content
  • Manage hybrid search in search applications
  • AI Search Admin console reference
  • External Content Connectors
  • Explore
  • Estimating document volume for source systems
  • Configuring source systems for external content indexing
  • Creating external content connectors
  • Creating multiple connectors of the same type
  • Configuring crawl settings for external content connectors
  • Domain separation and External Content Connectors
  • Install
  • Verify inbound mTLS activation
  • Configure
  • Adobe Experience Manager as a Cloud Service external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Amazon S3 external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Asana external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Atlassian Confluence Cloud external content connector
  • Estimate document volume
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Atlassian Jira Cloud external content connector
  • Configure connector user
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Box external content connector
  • Create public/private key pair
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Cornerstone external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Docusign external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Dropbox external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • GitHub Enterprise Cloud external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • GitLab external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Google Drive external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • HubSpot external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Lucidchart external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Microsoft OneDrive external content connector
  • Create public/private key pair
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Microsoft SharePoint Online external content connector
  • Estimate document volume
  • Create public/private key pair
  • Configure source system
  • Configure site and site collection access
  • Create connector
  • Configure crawl settings
  • View retrievable page content using the Microsoft SharePoint Online REST API
  • Microsoft Teams external content connector
  • Create public/private key pair
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Microsoft Viva Engage external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Miro external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • monday.com external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Notion external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • SAP DMS external content connector
  • Create a subaccount in SAP BTP
  • Create a SAP user and role collection
  • Configure source system
  • Create connector
  • Configure crawl settings
  • ServiceNow instance external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • ServiceNow product documentation external content connector
  • Create connector
  • Configure crawl settings
  • Slack external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Smartsheet external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Trello external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Webcrawler external content connector
  • Predefined web sources
  • Create connector
  • Configure crawl settings
  • WordPress external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Workday external content connector
  • Configure security settings
  • Configure access to help articles
  • Configure payslip report
  • Configure Learning assignment report
  • Get Workday Learning assignments task code
  • Get Workday birthday task code
  • Get Workday anniversary task code
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Zendesk Guide external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Zoom external content connector
  • Configure source system
  • Create connector
  • Configure crawl settings
  • Rename an external content connector
  • Deactivate, reactivate, or delete an external content connector
  • Edit connection or crawl settings for an external content connector
  • Configure user permission settings
  • Connect an external content connector to a search profile
  • Add an external content search source to Now Assist in Virtual Agent
  • Verify connection settings and source system permissions
  • Crawl
  • Create a content crawl for an external content connector
  • Create a user permission crawl for an external content connector
  • Cancel a running external content connector crawl
  • Refresh content for an external content connector
  • Review
  • Review crawl history for an external content connector
  • Review analytics for an external content connector
  • Review user permissions for an external content connector
  • Reference
  • Components installed
  • Supported binary file extensions
  • Statistics for content crawls
  • Statistics for user permission crawls
  • Analytics
  • Reassign the External Content Connectors Service Account user to the global domain
  • Contextual search
  • Contextual search plugin
  • Contextual search plugin
  • Components installed with Contextual Search
  • Contextual search concepts
  • Contextual search components diagram
  • Configuring contextual search
  • Contextual search properties
  • Define a search context
  • Configure table for a contextual search
  • Filter configuration for contextual search
  • Create a filter configuration using mapping
  • Create a filter configuration using scripts
  • Configure search resource context properties
  • Managing contextual search
  • Set a search context as default
  • Set the default source for search context
  • View a searcher
  • Show the related search box in a form
  • Add multiple search fields for contextual search
  • Add additional resources to the source selector of a form
  • Edit search resource display field record
  • Specify fields for the Cxs_popup view
  • Modify or disable search actions available for contextual search
  • Enable viewing of search results for the current and another selected user
  • Define contextual search for record producer
  • Define email configuration for contextual search
  • Provide knowledge in incident email notification
  • Edit an email notification for the search results
  • Attach a Knowledge article
  • Specify field for attached Knowledge article links
  • Feedback information on contextual search
  • Run a report on contextual search usage
  • Domain separation and Contextual Search
  • Contextual Search roles
  • Intelligent Search for CMDB
  • Time configuration
  • Exploring time configuration
  • Date and Date/Time fields
  • Global date and time field format
  • Personalize the system date format
  • Personalize the system time format
  • Configure the date picker for the list editor
  • Default date and time fields
  • Task fields for measuring work time
  • Time worked
  • Resolve time
  • Display resolve time as a duration
  • Export date and time formats
  • Schedules
  • Default schedules
  • Holidays
  • Create a holiday schedule for multiple regions
  • Parent and child schedules
  • Define a schedule
  • Schedule fields
  • Schedule entry fields
  • Schedule for the fifth instance of a week date
  • Repeat a monthly schedule
  • Using schedules and calendars
  • Invoke the Schedule page and view a calendar
  • Schedule calendar
  • Domain support and schedules
  • System scheduler
  • Event scheduling
  • Event registry
  • Set an inactivity monitor
  • Escalation intervals and pause conditions
  • Scheduled jobs
  • Create a scheduled job
  • Automate generation and distribution of a report
  • Automatically generate something from a template
  • Automatically run a script of your choosing
  • Special cases in job schedules
  • View a schedule item
  • Using time configuration
  • Creating business calendars
  • Create a business calendar
  • Create a business calendar group
  • Create a business calendar span using a Script includes
  • Define business calendar entries
  • Define business calendar filtering options
  • Pair business calendars with packages
  • Defining fiscal calendars
  • Activate Fiscal Calendar plugin
  • Generate a fiscal calendar
  • View, modify, and validate fiscal periods - Legacy
  • Set a system time zone
  • Change the time zone choice list
  • Change a time zone in a scheduled report
  • Change a time zone in a scheduled data import
  • Define a relative duration
  • Use a relative duration
  • Create schedule entries in the Schedule calendar
  • Time configuration references
  • Time zones
  • Viewing record information over time
  • Timeline pages
  • Timing functionality
  • Create a timeline page
  • Customize the timeline page span style
  • Timeline sub item
  • Display a metric as a timeline
  • Make a timeline visible to a selected user
  • Range calculator scripts
  • Timelines
  • Changes in perspective
  • Managing spans
  • Client transaction timings
  • Components installed with Client Transaction Timings
  • Timing values
  • Currency administration
  • Exploring currency administration
  • Standard currency fields
  • Locale settings
  • Session and reference currency
  • Single-currency mode
  • Price fields
  • Default currency values in forms
  • Default currency values in reports
  • Default currency values in lists
  • Default currency values in import and export
  • Default currency values in scripts
  • FX Currency fields
  • Understanding FX Currency values in forms
  • Understanding how FX Currency field conversions work
  • Understanding FX Currency values in lists and reports
  • FX Currency values in import and export
  • Configuring currency fields
  • Setting up defaults required for standard currency use
  • Control default currency field configuration and use in an instance
  • Change default currency decimal places
  • Configure default currency fields in audit records
  • Configure the currency optimizer
  • Default currency conversions
  • Schedule the rate update job
  • Use your own currency-conversion rates
  • Setting up defaults required for FX Currency use
  • Add conversion rates using a custom rate table
  • Configuring FX Currency global settings
  • Add an FX Currency field to a table
  • Configuring FX Currency field behavior
  • Identify the FX Currency field and its display parameters
  • Set the reference currency
  • Specify the rate table and date source for currency conversions
  • Select the rate and target table fields used for filtering
  • Update a Currency Instance record
  • Currency administration references
  • Life cycle of records containing FX Currency fields
  • Dot-walkable Currency Instance fields
  • Translation and localization
  • Dynamic Translation
  • Exploring Dynamic Translation
  • Configuring Dynamic Translation
  • Activate Dynamic Translation
  • Request for domain separation in Dynamic Translation
  • Exclusion Framework in Dynamic Translation
  • Add new rules to Exclusion Framework
  • Add an Exclusion Provider Pattern
  • Integration with other translation services
  • Integrate with a translation service provider
  • Create a custom translator configuration
  • Google Cloud Translator Service Spoke
  • Set up the Google Cloud Translator Service spoke
  • Create a Java KeyStore certificate
  • Attach a Java KeyStore certificate to Google Cloud Translator Service spoke
  • Create a JWT signing key for Google Cloud Translator Service spoke
  • Create a JWT provider for Google Cloud Translator Service spoke
  • Configure the credential for the GoogleTranslation alias
  • Configure GoogleTranslation alias attributes
  • Microsoft Azure Translator Service spoke
  • Create a credential for the MicrosoftTranslation alias
  • Create a connection for the MicrosoftTranslation alias
  • Activate the Microsoft translator configuration
  • IBM Watson Language Translator Service spoke
  • Migrate customized Translator Configurations to v3 flows
  • Migrate customized Translator Configurations to v4 flows
  • Translating with Dynamic Translation
  • Dynamic translation on forms and activity streams
  • Enable dynamic translation for a field
  • Dynamic Translation for Agent Chat overview
  • Translate a knowledge article from a translation task
  • DynamicTranslation API
  • Dynamic Translation spoke
  • Access Dynamic Translation spoke actions from Workflow Studio
  • Language Detection spoke
  • Language Code Mapping in Dynamic Translation
  • Create a language code mapping
  • Reference for Dynamic Translation
  • Domain separation and Dynamic Translation
  • Dynamic Translation properties
  • Actions in Dynamic Translation spoke
  • Limitations in Dynamic Translation
  • Error messages in Dynamic Translation
  • Localization Framework
  • Explore Localization Framework
  • Supported artifacts in Localization Framework
  • Localization Framework support for Service Catalog items
  • Localization Framework support for catalog builder in Service Catalog
  • Virtual Agent Designer integration with Localization Framework
  • Localization Framework support for Natural Language Understanding models
  • Localization Framework support for Surveys
  • Localization Framework support for Knowledge Base
  • Localization Framework support for email notifications
  • Localization Framework support for HR Service Delivery
  • Localization Framework Roles
  • Workflows in the Localization Framework
  • Configure the Localization Framework
  • Activating the Localization Framework
  • Activate Localization Framework
  • Components installed with Localization Framework
  • Artifact configurations
  • Create and configure a custom artifact
  • Create a processor script
  • Processor script functions
  • Create a UI action for the custom artifact
  • Read script helper functions for LFDocumentContentBuilder
  • Localization Framework settings
  • Create a custom email subflow
  • Translation Management System configurations
  • RWS Translation Management System spoke
  • Configure RWS TMS in the Localization Framework
  • XTM Translation Management System spoke
  • Configure XTM TMS in the Localization Framework
  • Integrate with a translation management system
  • Create a custom translation management system
  • Configure Localization Framework settings
  • Localization Framework Properties: Update Set Strategies
  • Localization Framework Hub and Spoke architecture
  • Request translations
  • Request translations
  • Request translations for Service Catalog items
  • Request adhoc translation for Service Catalog items
  • Create translation projects
  • Create a localization project
  • Add a localization request item to a project
  • Fulfill a localization task
  • Approve a localization task
  • Monitor the Localization Framework
  • Localization Insights dashboard
  • Request translations from Insights Dashboard
  • Localization Framework reference
  • Translation modes
  • States of localization projects and tasks
  • Error messages in the Localization Framework
  • Localization Workspace
  • Exploring Localization Workspace
  • Configuring Localization Workspace
  • Install Localization Workspace
  • Confirm access to Settings table
  • Configure a translation provider
  • Requesting translations in Localization Workspace
  • Request translations in Localization Workspace: Languages
  • Request translations in Localization Workspace: Types
  • Request translations in Localization Workspace: Scope
  • Request translations in Localization Workspace: Estimate
  • Localization Workspace reference
  • Components installed with Localization Workspace
  • Localization Workspace Domain Separation
  • Types of Localizable content in Localization Workspace
  • System Localization
  • Exploring System Localization
  • Language internationalization support
  • User specific language
  • Localizing currency and price fields
  • Translating the knowledge base
  • Translating Service Catalog cart labels
  • Configuring System Localization
  • Configuring locales
  • Activate a language
  • Set the default language for an instance
  • Set a fallback language
  • Set up locations
  • Create regions for language selection in portals
  • Create country choices
  • Ensure that translated choices appear for applications added by plugins
  • Sorting according to the session language
  • Translating custom content
  • Locating translatable UI strings
  • List untranslated items
  • Debug translations
  • Translating individual UI strings
  • Translate a field label
  • Translate a field value for the Classic Environment
  • Translate a choice label
  • Translating text fields
  • Translate a related list name
  • Translate a client script message
  • Add translations for playbooks
  • Export and edit translation records
  • Translating to an unsupported language
  • Create a language record
  • Create a language choice for users
  • Configure a language as reading from right to left
  • Add collation information for an unsupported language
  • System Localization reference
  • System Localization properties
  • Translation tables
  • Languages table
  • Choice table
  • Translated Name / Field table
  • Field Label table
  • Translated text table
  • Message table
  • Integrations
  • Integration with third-party applications and data sources
  • Integration options
  • ServiceNow provided integrations
  • Set up Google Maps API
  • Microsoft SCCM integration
  • Activate a supported Microsoft SCCM plugin
  • SCCM data import process and source tables
  • Configure the SCCM integration and schedule an import
  • Activate SCCM Asset Intelligence scheduled imports
  • Upgrade the SCCM integration version
  • Migrate the Verizon eBonding Integration to a Production System
  • Legacy: Altiris integration 2.0
  • Legacy Import set data for Altiris
  • Legacy: Web services import set tables for Altiris
  • Supported integration interfaces
  • Computer Telephony Integration
  • Integrating ServiceNow with your Intranet
  • JDBCProbe
  • Direct JDBC Probe
  • JDBC Probes via Data Source
  • Select * JDBC Probe short cut
  • Parameters
  • Using the Work Element
  • Build a search provider for your instance
  • Syslog probe
  • Managing integration sessions
  • Domain separation in third-party application and data source integration
  • Notifications
  • Email Administration
  • Explore email administration
  • Email administration
  • System mailboxes
  • Configure email administration
  • Basic email setup
  • Enable basic email
  • Advanced email setup
  • Enable using your own SMTP server
  • Enable using your own POP3 server
  • Enable using your own SMTP and POP3 servers
  • Email bounce management
  • Configure bounce email address status
  • Resend all blocked emails
  • OAuth email authentication
  • Activate the OAuth email authentication plugin
  • Enable OAuth 2.0 for email
  • System address filters
  • Set email address filters
  • Reading email using Microsoft Graph
  • Activate Email - Support for Email Processing by Microsoft Graph API
  • Configure an OAuth profile to use a client ID and secret for token generation
  • Configure an OAuth profile to use certificates for authentication with Microsoft Azure
  • Configure a JWT provider
  • Generate a SHA-1 thumbprint
  • Create OAuth API script
  • Create an email account for Microsoft Graph (receive)
  • Send email using client credential flow
  • Activate OAuth support plugin
  • Configure client credential flow for SMTP OAuth2 using a client id and secret
  • Register an OAuth Provider
  • Configure client credential flow for SMTP OAuth2 using certificate-based authentication
  • Configure a JWT provider
  • Generate SHA-1 thumbprint
  • Create an OAuth API script
  • Create an email account with SMTP OAuth2.0
  • Email properties
  • Outbound mail configuration
  • Inbound mail configuration
  • Email image filtering properties
  • Email digest properties
  • Advanced email properties
  • Activate email administration
  • Activate email filters
  • Activate Email Service
  • Grant access to the Email API
  • Creating an email account
  • Email accounts
  • Create an email account
  • Multiple email readers
  • Create email account groups
  • Enable email account group processing
  • Monitor email account groups
  • Create an email reader job
  • Email filters
  • Create an email filter
  • Email service
  • Create a system address filter
  • Email encryption - S/MIME protocol
  • Activate S/MIME Email
  • Setting up S/MIME for email
  • Import an S/MIME key pair
  • Upload a CA certificate
  • Upload an email certificate
  • Enable S/MIME
  • Reference
  • Email size limits
  • Message body size limit properties
  • Attachment limit properties
  • Check the status of bounced email addresses
  • System notifications
  • Email and SMS notifications
  • Create notification categories
  • Create an email notification
  • Convert notifications to rich HTML
  • Control visibility to email records generated by notifications
  • Advanced conditions for email notifications
  • Edit HTML content in an email notification
  • Document attachments on an email notification
  • Line breaks in email notifications and rich HTML
  • Preview email notifications
  • Time zone for email notifications
  • Specify alternative outbound email addresses for notifications
  • Specify an outbound email address for a particular language
  • Notification variables
  • Links to records in email notifications
  • Enable links to records
  • Change the link text
  • Link to related records
  • Content page links in email notifications
  • Email unsubscribe links
  • Scripting for email notifications
  • JavaScript in emails
  • Mail script variables
  • Example scripting for email notifications
  • Useful attachment scripts
  • Baseline email notifications
  • Notification example: notify an assignment group of updates to Priority 1 Incidents
  • Notification example: notify task assignees
  • Email notifications dashboard
  • Configure jobs for email notifications dashboard
  • Email templates
  • Create an email template
  • Apply a template to an email notification
  • Convert an email template to rich HTML
  • Construct an email message with a template
  • Add blank lines in an email template
  • Calendar integration
  • Map date fields to iCalendar
  • iCalendar invitations for custom tables
  • Email layouts
  • Create an email layout
  • Email retention
  • Activate the Email Retention plugin
  • Archive email manually
  • Watermarks on notification emails
  • Create a custom watermark prefix for email notifications
  • Omit an email notification watermark
  • Hide email watermarks globally
  • Parse an email thread
  • Email digests
  • Create or modify email digest intervals
  • Configure email digests
  • Enable email digest in Next Experience
  • Enable an email digest in Core UI
  • Multilingual email notifications
  • Activate Glide Notification Translation
  • Activate Translated Email Retention
  • Static translation
  • Enable static translation
  • Request a translation for an email notification, template or layout
  • Dynamic translation
  • Enable dynamic translation
  • Configure the note banner for translated emails
  • Enable dynamic translation for email notifications
  • Domain separation and Notifications
  • Email FAQs and troubleshooting notification emails
  • Email diagnostics
  • System email log and mailboxes
  • Message logs for individual emails
  • Push notifications
  • Push notification system
  • Activate push notifications
  • Installed with push notifications
  • Push notification properties
  • Push notification setup with the ServiceNow mobile app
  • Create a push message
  • Create a notification using a push message
  • Add a push notification to the Push Default Registrations table
  • Push notification setup with a custom push application for ServiceNow mobile apps
  • Upload a push certificate to your instance
  • Create a push application record for your custom app
  • Create push message content
  • Create a push message attribute definition
  • Create an attribute value or action for a push message
  • Create a push action
  • Requeue failed push notification messages
  • Push notification retention
  • Activate the Push Retention plugin
  • Archive push notifications manually
  • Notifications in messaging applications
  • Request the Messaging Notification plugin
  • Install the Now Actions messaging app
  • Configure message content
  • Create a messaging notification
  • Link your ServiceNow user account to your Slack or MS Teams account for Now Actions
  • Unlink your ServiceNow user account from your Slack or MS Teams account for Now Actions
  • Set up notifications for a custom Slack app
  • Provider notifications
  • Exploring provider notification
  • Provider notification
  • Create provider notification
  • Create and update a provider notification for all users
  • Create and add additional recipients
  • Create and add assignment groups
  • Make a notification mandatory for provider framework
  • Create default content in a provider
  • Create custom notifications in Next Experience
  • Implementing notification action with a script
  • Select provider notification action capabilities
  • Create a scriptable notification action
  • Create a flow notification action
  • Add actions to the notification content
  • Email client
  • Exploring email client
  • Email client
  • Configure email client
  • Enable the email client for a table
  • Email client configurations
  • Define email client recipient qualifiers
  • Define email client from addresses
  • Create an email client configuration
  • Enable SMS delivery with the email client
  • Create an email client template
  • Composing emails with quick messages
  • Define a quick message
  • Email address internationalization
  • Customize email address internationalization
  • Components installed with the email client
  • Email client administrator [email_client_admin]
  • Email composer [email_composer]
  • Read-only role for email client templates [email_client_template_read]
  • Read/write role for email client templates [email_client_template_write]
  • Quick message author [email_client_quick_message_author]
  • Reference
  • Inbound email
  • Explore inbound email
  • Automating system responses to inbound email
  • Inbound email actions
  • Inbound email actions
  • Inbound email action processing
  • Criteria for matching email to inbound actions
  • Configure inbound email actions
  • Enable automatic user creation
  • Setting field values from the email body
  • Specifying the inbound email processing order
  • Use Inbound email actions
  • Create an inbound email action
  • Reprocess received emails
  • Sensitive data redaction
  • Activate sensitive data redaction for inbound emails plugin
  • Customize behavior for sensitive data redaction
  • References for Inbound email
  • Accessing email object variables
  • Email user matching
  • User impersonations and inbound actions
  • Allowing locked out users to process inbound email actions
  • Redirecting email to the instance POP3 account
  • Inbound email action examples
  • Integrate inbound events
  • Notification Preferences
  • Exploring preferences
  • System and custom notification and delivery channel preferences in Next Experience
  • Activate AI Search for Notifications plugin
  • Index AI Search for notifications
  • Set notification preferences
  • Customize system notifications
  • Modify a notification
  • Delete a custom notification
  • Add a new notification delivery channel
  • Edit a delivery channel
  • Setting notification preferences in Core UI
  • Subscription-based notifications
  • Create personal notifications
  • Create a service provider
  • Select a service provider
  • SMS notification advanced scripting
  • Make a notification mandatory
  • Force a notification to be sent
  • Create a notification filter
  • Filter device notifications using a schedule
  • Edit the schedule or filter of an existing notification message
  • Create notification channels
  • Modify notification channels
  • Delete a notification channel
  • Apply notification conditions
  • Now Assist in Notifications
  • Explore Now Assist in Notifications
  • Use agentic workflows in emails
  • Email agentic workflow
  • General guidelines for creating and mapping an intent
  • Configure email agentic workflows
  • Activate Notifications Email Agents plugin
  • Enable intent to action workflow from inbound actions
  • Enable intent to action workflow from triggers
  • Create email intents
  • Create and associate actions for intent
  • System Events
  • Exploring system events
  • System Events
  • Event registry
  • Configuring System events
  • Implement automated job scheduling
  • Managing system events
  • Create an event
  • Move an event
  • Pass event parameters from a work-flow to a notification
  • Register an event
  • Reprocess an event
  • System events reference
  • Event logs
  • Event states
  • The incident events business rule
  • Global events
  • Script actions
  • Sample scripts from the change events business rule
  • State Management
  • Add a state model and transitions
  • Implement process flow and UI actions with a state model
  • Installed with State Model
  • Metrics
  • Define a metric
  • Sample field value duration script
  • Metric instance
  • Maintain and monitor
  • Instance Scan
  • Exploring Instance Scan
  • Getting started with checks
  • Suites management
  • Instance Scan dashboard
  • Configuring Instance Scan
  • Instance Scan table cleanup policies
  • Customize table cleanup policies
  • Timeout threshold
  • Implement a scan timeout threshold
  • Implement a check timeout threshold
  • Create a new check timeout system property
  • Using Instance Scan
  • Create a check
  • Create a table type check
  • Create a column type check
  • Create a script only check
  • Create a linter check
  • Advanced linter check scripts
  • Create a check suite
  • Executing a scan
  • Execute a point scan
  • Execute an update set scan
  • Execute an app scan
  • Execute a test scan
  • Execute a full scan
  • Execute a suite scan
  • Execute a reactive scan
  • Schedule a full scan
  • Schedule a suite scan
  • Monitoring a scan
  • Reviewing of scans
  • Results
  • Scan results
  • Findings
  • Mute a finding
  • Creating scan tasks
  • Using the Instance Scan dashboard
  • Instance Scan references
  • Instance Scan roles
  • Monitor System Events and Scheduled Jobs dashboards
  • System Events and Jobs dashboard roles
  • Understand your System Events Dashboard
  • Understand your Scheduled Jobs dashboard
  • Platform performance
  • Exploring platform performance
  • Import set performance
  • Configuring the ServiceNow AI Platform to optimize performance
  • Transaction quotas
  • Configure a transaction quota rule
  • Add or modify a transaction cancellation message
  • View a transaction cancelled because of a quota rule
  • Enable transaction quota debugging
  • Application quotas
  • Configure an application quota rule
  • Operational toggles
  • Create an operational toggle
  • Create run level toggle mapping
  • Create an operational toggle level to define thresholds
  • Browser settings and performance
  • Monitoring platform performance
  • Reviewing transaction logs
  • Reviewing response time on forms
  • Transaction call chains
  • Create a transaction call chain register
  • Review a transaction call chain
  • Thread performance monitoring
  • Monitoring instance usage
  • Application usage overview dashboard
  • ServiceNow Store usage overview dashboard
  • Application Insights
  • Working with Application Insights graphs
  • Application Insights overview graphs and metrics
  • Application Insights detail graphs and metrics
  • Monitoring users and transaction performance through Application Insights
  • Monitoring semaphore queue efficiency through Application Insights
  • Monitoring database performance through Application Insights
  • Monitoring event queue efficiency through Application Insights
  • Monitoring MID server performance through Application Insights
  • Solving slow patterns
  • Troubleshoot a slow pattern
  • Troubleshoot a scheduled job through Application Insights
  • Monitoring API performance
  • Configure API metrics
  • Application Insights p1 prediction model
  • Configure Application Insights thresholds
  • Configure Application Insights threshold triggers
  • Install Application Insights
  • Components installed with Application Insights
  • Application Insights properties
  • Application Insights roles
  • Resolving platform performance issues
  • Instance cache effects on performance
  • Improving response times on forms
  • Resolving slow queries
  • Index suggestions for slow queries
  • Use a slow query log
  • Generate an index suggestion for a slow query
  • Review index suggestions for slow queries
  • Export a slow-query index suggestion to a non-production instance
  • Schedule a slow-query index suggestion for creation
  • Test index performance for slow queries
  • Drop a slow query index
  • Transaction cancellation
  • View and kill active transaction
  • Canceled-transaction logging to a table
  • Add a module to test connection speed
  • Platform performance reference
  • Default quota rules
  • Transaction quota properties
  • Transaction quota rule form
  • Transaction quota rule condition builder
  • Example system log messages for transactions
  • Methods to add variable information to the cancellation message
  • Application quota rule form
  • Application quota condition builder
  • Application quota property
  • Operational toggles form
  • Run level toggle mapping form
  • Operational toggle level form
  • Transaction call chain register form
  • Transaction call chain form
  • Query record form fields
  • Index suggestion form fields
  • System Diagnostics
  • Stats Tools
  • Slow mutex locks record detail
  • Slow events log record detail
  • Slow scripts log record detail
  • Slow interactions log record detail
  • Slow transactions log record detail
  • Upgrade
  • Upgrade Center
  • Exploring Upgrade Center
  • Upgrade Preview module
  • Upgrade Monitor module
  • Factors affecting upgrade duration
  • Upgrade Monitor schedule states
  • Upgrade Plan overview
  • Upgrade History module
  • Using Upgrade Center
  • Previewing an upgrade
  • View previewed upgrade
  • Preview predicted changes
  • Scheduling and monitoring an upgrade
  • Monitor an upgrade to an instance
  • Upgrade Progress
  • Upgrade Summary Report
  • View loaded files for a plugin
  • Process the skipped records list
  • System Upgrade form
  • Resolve conflicts for an individual record
  • Upgrade details form
  • Resolve Conflicts form
  • Preparing your upgrade plan
  • Building your Upgrade Plan
  • Refreshing your Upgrade Plan
  • Installing your Upgrade Plan
  • Prepare to upgrade with Upgrade Plan
  • Preview Upgrade Plan
  • Apply Upgrade Plan on your upgrade
  • Review skipped records with upgrade plan
  • Reviewing upgrade history
  • Review skipped records using related lists
  • Revert a customization
  • Resolve a skipped update and set a resolution status
  • Skipped Records visual task board (VTB)
  • Upgrade History Task form
  • Previous Resolutions related list
  • Update default labels in VTB view
  • View import history
  • Quick access to plugins and history records
  • Explore upgrade history log
  • Administering Upgrade Center
  • Managing upgrade risk
  • Create a skipped record rule
  • Execute a skipped record rule
  • Upgrade Center references
  • Upgrade Center properties
  • Upgrade Center VTB Labels list
  • Default skipped rules
  • Upgrade Center roles
  • Upgrade Console
  • Exploring Upgrade Console
  • Upgrade Console summary
  • Explore ATF in Upgrade Console
  • Explore Cloning in Upgrade Console
  • Explore Upgrade History in Upgrade Console
  • Explore Upgrade Monitor in Upgrade Console
  • Factors affecting upgrade duration
  • Upgrade Monitor schedule states
  • Explore Upgrade Preview in Upgrade Console
  • Explore Upgrade Skipped Record Rules Editor in Upgrade Console
  • Explore Upgrade Plan in Upgrade Console
  • Upgrade Console guided tour
  • Using Upgrade Console
  • Upgrade Console tools
  • ATF Test Generator and Cloud Runner tool in Upgrade Console
  • Cloning tool in Upgrade Console
  • Upgrade History tool in Upgrade Console
  • Reviewing upgrade history
  • Review skipped records using related lists
  • Revert a customization
  • Resolve a skipped update and set a resolution status
  • Skipped Records visual task board (VTB)
  • Upgrade History Task form
  • Previous Resolutions related list
  • Update default labels in VTB view
  • View import history
  • Quick access to plugins and history records
  • Explore upgrade history log
  • Upgrade Monitor tool in Upgrade Console
  • Monitor an upgrade to an instance
  • Upgrade Progress
  • Upgrade Summary Report
  • View loaded files for a plugin
  • Process the skipped records list
  • System Upgrade form
  • Resolve conflicts for an individual record
  • Upgrade details form
  • Resolve Conflicts form
  • Now Support in Upgrade Console
  • Upgrade Preview tool in Upgrade Console
  • View previewed upgrade
  • Preview predicted changes
  • Upgrade Skipped Record Rules Editor tool in Upgrade Console
  • Create a skipped record rule
  • Execute a skipped record rule
  • Upgrade Plans tool in Upgrade Console
  • Building your Upgrade Plan
  • Refreshing your Upgrade Plan
  • Installing your Upgrade Plan
  • Prepare to upgrade with Upgrade Plan
  • Preview Upgrade Plan
  • Apply Upgrade Plan on your upgrade
  • Review skipped records with upgrade plan
  • Configuring Upgrade Console
  • Access guided setup for Upgrade Console
  • Implement pre-upgrade activities
  • Implement post-upgrade activities
  • Administering Upgrade Console
  • Upgrade Management references
  • Upgrade Management Console roles
  • Additional resources for ServiceNow AI Platform products and solutions

Contextual Search roles

  • Release version: Yokohama
  • Updated January 30, 2025
  • 1 minute to read

    • Contextual Search is installed with these roles.

    To learn more about managing subscriptions, see Managing per-user subscriptions in Subscription Management and contact your account representative.

    Contextual Search feedback reader [cxs_feedback_reader]

    Read records on the Relevant Document [cxs_relevant_doc] and Relevant Document Detail [cxs_rel_doc_detail] feedback tables.

    Contains Roles

    List of roles contained within the role.

    None.

    Groups

    List of groups this role is assigned to by default.

    None.

    Special considerations

    For details on these tables, see Feedback information on contextual search.

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