Exploring Application Manager

  • Release version: Yokohama
  • Updated July 31, 2025
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Exploring Application Manager

    Application Manager is a tool for ServiceNow AI Platform administrators that enables the installation, updating, management, and repair of licensed applications and plugins on their instance. It centralizes control over applications and plugins, including those procured through the ServiceNow Store or included in the license.

    Show full answer Show less

    Administrators access Application Manager via Admin > Application Manager.

    Key Features

    • Install Applications and Plugins: Install any licensed applications or those obtained from the ServiceNow Store.
    • Update Applications and Plugins: Keep applications and plugins current by applying available updates to access the latest features.
    • Repair Applications and Plugins: Restore corrupted or accidentally changed applications/plugins to their original state.
    • Uninstall Applications: Remove applications when no longer needed, although some applications cannot be uninstalled.
    • View and Filter: Browse all applications, products, and plugins—including unlicensed ones—and filter by various criteria.
    • Detailed Information: Access descriptions, technical details such as dependencies and system requirements, and available management options (update, uninstall, repair) for each application or plugin.
    • Activity Log: Monitor recent and upcoming Application Manager activities such as installations, updates, scheduled jobs, and errors.

    Who Uses Application Manager

    Instance administrators are the primary users, responsible for installing, updating, uninstalling, and repairing applications and plugins as needed.

    What You Can Expect

    • Simplified management of the application lifecycle within your ServiceNow instance.
    • Enhanced control over application versions and stability through easy updates and repair options.
    • Visibility into all applications and plugins available or installed on your instance, including technical details to support decision-making.
    • An audit trail of activities to help track changes and troubleshoot issues effectively.

    Next Steps

    To maximize the use of Application Manager, explore detailed guides on configuring the tool, installing and updating applications and plugins, uninstalling where applicable, and repairing corrupted components.

    Application Manager provides admins the ability to install, update, and manage licensed applications and plugins for their instance.

    Application Manager overview

    ServiceNow AI Platform administrators can access the Application Manager by navigating to Admin > Application Manager.

    Application Manager users

    Table 1. Users
    User Description
    Instance admin Install, update, uninstall, and repair applications and plugins for their instances as needed.

    Application Manager workflow

    1. Install applications and plugins with the Application Manager. You can install applications and plugins that are included in your license, or install applications that have been procured from the ServiceNow Store.
    2. Update applications and plugins as new versions become available to get the latest features.
    3. If you no longer need an installed application, you can sometimes uninstall it using the Application Manager. Not all applications can be uninstalled.
    4. If an application or plugin has been corrupted or accidentally changed, you can use the Application Manager to repair it.

    Application Manager benefits

    Table 2. Application Manager benefits
    Benefit Feature Users
    Install any application or plugin included in your license, or any application obtained through the ServiceNow Store. Install applications and plugins Administrators
    Update installed applications and plugins to get access to the latest features. Update applications and plugins Administrators
    Repair applications and plugins to return them to their original state if accidental changes occur. Repair applications and plugins Administrators
    View and filter all applications, products, and plugins . This includes applications, products, and plugins that haven't been licensed yet. View applications, products, and plugins Administrators
    Review a list of all installed applications and plugins that can be updated to a newer version and complete the update process. View applications and plugins with available updates Administrators
    View a list of all applications and plugins that have been installed on your ServiceNow AI Platform instance. Select an application or plugin from the list to display its description and technical details. View all installed applications and plugins Administrators
    View the description and technical details ofan application or plugin. Technical details include dependencies and system requirements. Any options to update, uninstall, or repair the application or plugin are also included. View technical details of applications and plugins Administrators
    Access an overview of recent and upcoming Application Manager activity, including installations, updates, scheduled jobs, and errors. View the Activity log Administrators

    What to explore next

    To learn more about configuring and using Application Manager, see: