Workflows in the Localization Framework

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Workflows in the Localization Framework

    Workflows in the ServiceNow Localization Framework define the sequence of actions required to complete localization tasks for various target languages. Each localization task follows a workflow configured specifically for its target language, ensuring proper translation, approval, and publishing processes are adhered to.

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    Key Workflows and Their Functions

    • Translation → Publish: Manual or mode-based translation followed by manual publishing. Requires assignment of the Localization Fulfiller Group.
    • Translation → Translation Approval → Auto Publish: Manual or mode-based translation, then translation approval, followed by automatic publishing. Requires Localization Fulfiller and Translation Approver Groups.
    • Auto Translation → Translation Approval → Auto Publish: Automatic translation, translation approval, then auto-publishing. Requires Localization Fulfiller Group, Auto Translation Mode, and Translation Approver Group.
    • Auto Translation → Publish: Automatic translation followed by manual publishing. Requires Localization Fulfiller Group and Auto Translation Mode.
    • Auto Translation → Auto Publish: Automatic translation with automatic publishing. Requires Localization Fulfiller Group and Auto Translation Mode.
    • Business Approval → Translation → Publish: Business approval first, then manual or mode-based translation, followed by manual publishing. Requires Business Approver Group and Localization Fulfiller Group.
    • Business Approval → Translation → Translation Approval → Auto Publish: Business approval, translation, translation approval, and automatic publishing. Requires Business Approver, Localization Fulfiller, and Translation Approver Groups.
    • Business Approval → Auto Translation → Translation Approval → Auto Publish: Business approval, automatic translation, translation approval, and auto-publishing. Requires Business Approver Group, Localization Fulfiller Group, Auto Translation Mode, and Translation Approver Group.
    • Business Approval → Auto Translation → Publish: Business approval, automatic translation, and manual publishing. Requires Business Approver Group, Localization Fulfiller Group, and Auto Translation Mode.
    • Business Approval → Auto Translation → Auto Publish: Business approval, automatic translation, and automatic publishing. Requires Business Approver Group, Localization Fulfiller Group, and Auto Translation Mode.

    Practical Implications for Customers

    ServiceNow customers can select or configure workflows based on their localization needs, balancing manual and automated translation, approval steps, and publishing methods. Proper assignment of groups such as Localization Fulfiller, Translation Approver, and Business Approver is critical to enable each workflow’s process. These workflows provide flexibility to enforce business approvals, translation reviews, and streamline publishing to maintain content accuracy and governance across languages.

    Workflows define actions for completing a localization task. Each localization task undergoes the workflow configured for its target language to complete the task.

    Table 1. Workflows in the Localization Framework
    Workflows Description
    Translation → Publish The localization task undergoes translation manually or by using one of the translation modes. After translation, the content gets published manually.
    Note:
    Ensure that you assign the Localization Fulfiller Group for the workflow to localize the content.
    Translation → Translation Approval → Auto Publish The localization task undergoes translation manually or by using one of the translation modes. After translation, the task undergoes translation approval and gets auto-published.
    Note:
    Ensure that you assign the Localization Fulfiller Group and Translation Approver Group for the workflow to localize the content.
    Auto Translation → Translation Approval → Auto Publish The localization task undergoes auto-translation. After translation, the task undergoes translation approval and gets auto-published.
    Note:
    Ensure that you assign the Localization Fulfiller Group, Auto Translation Mode, and Translation Approver Group for the workflow to localize the content.
    Auto Translation → Publish The localization task undergoes auto-translation and gets published manually.
    Note:
    Ensure that you assign the Localization Fulfiller Group and Auto Translation Mode for the workflow to localize the content.
    Auto Translation → Auto Publish The localization task undergoes auto-translation and gets auto-published.
    Note:
    Ensure that you assign the Localization Fulfiller Group and Auto Translation Mode for the workflow to localize the content.
    Business Approval → Translation → Publish The localization task needs business approval for localization. The content gets translated manually or translated by using one of the translation modes. The content gets manually published.
    Note:
    Ensure that you assign the Business Approver Group and Localization Fulfiller Group for the workflow to localize the content.
    Business Approval → Translation → Translation Approval → Auto Publish The localization task needs business approval for localization, and the content gets translated manually or by using one of the translation modes. After translation, the task undergoes translation approval and gets auto-published.
    Note:
    Ensure that you assign the Business Approver Group,Localization Fulfiller Group, and Translation Approver Group for the workflow to localize the content.
    Business Approval → Auto Translation → Translation Approval → Auto Publish The localization task needs business approval for localization, and the content gets auto-translated. After translation, the task undergoes translation approval and gets auto-published.
    Note:
    Ensure that you assign the Business Approver Group,Localization Fulfiller Group, Auto Translation Mode, and Translation Approver Group for the workflow to localize the content.
    Business Approval → Auto Translation → Publish The localization task needs business approval for localization. The content gets auto-translated but gets manually published.
    Note:
    Ensure that you assign the Business Approver Group,Localization Fulfiller Group, and Auto Translation Mode for the workflow to localize the content.
    Business Approval → Auto Translation → Auto Publish The localization task needs business approval for localization. The content gets auto-translated and auto-published.
    Note:
    Ensure that you assign the Business Approver Group, Localization Fulfiller Group, and Auto Translation Mode for the workflow to localize the content.