Getting apps and trials from the ServiceNow Store

  • Release version: Yokohama
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Getting apps and trials from the ServiceNow Store

    ServiceNow customers must procure applications from the ServiceNow Store when apps have custom terms and conditions, require a paid license or subscription, or need provider approval before installation. Application state indicators in the Application Manager help determine if procurement is necessary before installation. Apps and trials can be procured for both production and non-production instances.

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    Procurement Options

    • Get a free application: Available at no cost but may require agreeing to terms or provider approval.
    • Buy a ServiceNow application: Purchase apps listed with ServiceNow as the provider through the Store.
    • Buy a partner application: Purchase apps from non-ServiceNow providers listed in the Store.
    • Get a product: Procure collections of functionalities (products) based on your license terms.

    Many apps offer a 30-day free trial for non-production instances, allowing evaluation before committing to production procurement. Trial availability is indicated by a "Request 30-day trial" option and a "Trial Available" state indicator in Application Manager.

    Post-Procurement Actions

    Once procured, applications can be installed, updated, repaired, or uninstalled via the Application Manager.

    Additional Considerations

    • Contact a seller: Engage with app providers through the Store for questions or clarifications regarding procurement.
    • Evaluate version requirements and dependencies: Ensure compatibility and technical prerequisites are met to avoid installation issues.
    • Terms and conditions: Signing required terms in the Store is mandatory; unsigned terms block procurement and installation.

    Learn more about the different procurement flows for apps from the ServiceNow Store.

    Overview of getting apps and trials

    Applications must be procured from the ServiceNow Store if any of the following scenarios apply:
    • The application has custom terms and conditions that must be agreed to.
    • The application requires a paid license or subscription.
    • The application requires the provider's approval to install.

    Application state indicators can help you determine whether an application must be procured from the ServiceNow Store before it can be installed. Any applicable application state indicators are shown as part of application details page in the Application Manager. For more information about application state indicators, see Application state indicators in Application Manager.

    Procure apps for any production or non-production instance in one of the following ways:

    • Get a free application

      Get an app that's available at no additional cost from the ServiceNow Store when the app has custom terms and conditions or requires provider approval.

    • Buy a ServiceNow application

      Log in to the ServiceNow Store and purchase an application that lists ServiceNow as the provider.

    • Buy a partner application

      Log in to the ServiceNow Store and purchase an application that lists a non-ServiceNow provider.

    • Get a product

      Procure products from the ServiceNow Store based on the terms of your license. A product is a collection of functionalities, typically including multiple applications, that aims to fulfill a category of business need.

    Many apps provide a 30-day trial at no additional cost. The trial enables you to install the app on your non-production instances to determine whether you want to continue with procurement for production instances.

    If a trial is available for an app, the listing has a Request 30-day trial option in the app listing and the app details page in the Application Manager shows the "Trial Available" state indicator.. For more information about starting an app trial, see Start an application trial from the ServiceNow Store.

    Once an app has been procured, it’s available to install from the Application Manager.

    Additional information