Localization Insights dashboard

  • Release version: Yokohama
  • Updated January 30, 2025
  • 2 minutes to read
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    Summary of Localization Insights dashboard

    The Localization Insights dashboard in ServiceNow Yokohama provides comprehensive reports on translation statuses across various artifact types such as general translations, Service Catalog items, Virtual Agent topics, and Surveys. These reports are generated through scheduled jobs based on Localization Insights records, allowing customers to monitor and manage translation requests effectively.

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    Access the dashboard via All > Localization Framework > Insights Dashboard. For customers on the Xanadu release, the dashboard is migrated to the Next Experience UI, with an option to access the Core UI version via a specific URL.

    A banner on the dashboard shows the latest report update time. The scheduling of report updates can be configured in the Scheduled Jobs module under snlfGenerateLocalizationInsightsRecords.

    Key Features

    • Role-Based Access: Requires localizationadmin or localizationrequestor roles to access Localization Insights records and execute scheduled jobs.
    • Tabbed Organization: The dashboard organizes translation data into tabs by artifact type:
      • General – general translation data
      • Catalog Items – Service Catalog item translations
      • VA Topics – Virtual Agent topic translations
      • Surveys – survey translations
    • Translation Status Visualizations: Includes single score metrics and bar charts showing total counts and translation progress for each artifact type. Statuses are color-coded to indicate:
      • Completely Translated
      • Translation in Progress
      • Partially Translated
      • Not Translated
    • User Language Preferences: Displays preferred languages of logged-in users to help prioritize translations.
    • Translation Requests: Users with appropriate roles can view localization request status and initiate translation requests directly from the dashboard.

    What Customers Can Expect

    • Clear visibility into the translation status of multiple artifact types, enabling better management of localization efforts.
    • Ability to track progress of ongoing translations and identify untranslated or partially translated content.
    • Efficient scheduling and updating of translation reports via configurable background jobs.
    • Streamlined workflow for submitting and monitoring translation requests within the ServiceNow platform.

    The Localization Insights dashboard provides reports on translations, grouped into tabs by artifact type. The reports are generated by scheduled jobs based on Localization Insights records.

    Figure 1. Localization Insights dashboard
    Localization Insights dashboard with the General tab selected.
    • Access the dashboard by navigating to All > Localization Framework > Insights Dashboard.
      Note:
      In the Xanadu release, the Localization Insights dashboard is migrated to the Next Experience UI. Customers with existing dashboards who want to access the Core UI version can use this URL: https://<instance name>.service-now.com/$pa_dashboard.do?sysparm_dashboard=6c7634c273231010395108b24ff6a7f6.
    • A banner on the Localization Insights dashboard shows the most recent update time of the reports.
    • In Scheduled Jobs, you can configure the report update schedule (sn_lf_GenerateLocalizationInsightsRecords) by selecting Configure Job Definition under Related Links.
    • The dashboard organizes artifact types into the following tabs:
      • General: Displays general translation information.
      • Catalog Items: Displays translation information related to Service Catalog items.
      • VA Topics: Displays translation information related to Virtual Agent (VA) topics.
      • Surveys: Displays translation information related to Surveys.
    Localization Insights dashboard with the VA Topics tab selected.

    Required ServiceNow AI Platform role

    You need the localization_admin or localization_requestor role to access the Localization Insights (sn_lf_insight) records for executing the scheduled jobs to generate the Localization Insights dashboard.

    Use case

    User Dashboard use
    Users with the localization_requester or localization_admin roles View the status of localization requests.

    Make translation requests for your artifacts from the Localization Insights dashboard. For more information see Request translations from Insights Dashboard.

    Data visualizations

    Title Type Source table Description
    Languages Supported Single Score sys_language The total number of activated languages in the instance.
    Translations In Progress Single Score sn_lf_insight The total number of translations in progress in the instance.
    Language Preferences Horizontal Bar localization_insights_view Provides information about the preferred languages of logged-in users.
    Catalog Items Single Score sn_lf_insight The total number of Service Catalog items in the instance.
    Catalog Items Translation In Progress Single Score sn_lf_insight The total number of Service Catalog items translations in progress in the instance.
    Catalog Item Translations Vertical Bar sn_lf_insight The total number of Service Catalog items requested for translations per language.
    It also indicates the following translation statuses with defined color legends:
    • Completely Translated
    • Translation in Progress
    • Partially Translated
    • Not Translated
    Virtual Agent Topics Single Score sn_lf_insight The total number of published Virtual Agent topics in the instance.
    Virtual Agent Topic Translation In Progress Single Score sn_lf_insight The total number of Virtual Agent topic translations in progress in the instance.
    Virtual Agent Topic Translations Vertical Bar sn_lf_insight The total number of published Virtual Agent topics requested for translations per language.
    It also indicates the following translation statuses with defined color legends:
    • Completely Translated
    • Translation in Progress
    • Partially Translated
    • Not Translated
    Surveys Single Score The total number of surveys in the instance.
    Surveys Translation In Progress Single Score The total number of survey translations in progress in the instance.
    Survey Translations Vertical Bar The total number of surveys requested for translations per language.
    It also indicates the following translation statuses with defined color legends:
    • Completely Translated
    • Translation in Progress
    • Partially Translated
    • Not Translated