Reminder table

  • Release version: Yokohama
  • Updated June 16, 2026
  • 2 minutes to read
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    Summary of Reminder table

    The Reminder [reminder] table in ServiceNow allows you to auto-generate reminders associated with task records. It supports any table that extends the Task table, such as the Incident [incident] table. Reminders help ensure important task deadlines or follow-ups are not missed by sending timely notifications.

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    Key Features

    • Task Association: Each reminder links to a specific parent task record, enabling context-specific notifications.
    • Configurable Reminder Timing: The "Remind me" field lets you specify when the reminder should be sent before a specified date/time on the task (e.g., 15 minutes, 30 minutes, 1 hour, 2 hours). You can customize these time values as needed.
    • Reference Date Field: The "Before" field determines which date field on the parent task triggers the reminder, limited to Due date or Follow up fields by default. Workarounds exist to use other date fields by temporarily adjusting this setting.
    • Notification Methods: You can choose how reminders are sent, either via email or Outlook Calendar integration.
    • Customizable Content: The reminder includes a subject (up to 100 characters) and notes (up to 8000 characters) for detailed context.
    • Access Control: By default, only administrators can create or modify reminders. To enable non-administrator users to manage reminders, appropriate create and read ACLs must be configured with corresponding roles.
    • Integration with Incident Forms: You can add Reminders as a related list on Incident forms for easy access and management by configuring the form layout.

    Practical Considerations

    • Reminders can only be created for active task records.
    • To view or manage reminders, you can navigate directly to the Reminder table using reminder.do in the filter navigator or access them via related lists on the parent task forms.
    • Legacy date fields like Activity due and SLA due cannot be used for reminders.

    Key Outcomes

    ServiceNow customers can leverage the Reminder table to automate timely notifications for tasks, improving task management and adherence to deadlines. By configuring reminders with flexible timing and notification options, teams gain reliable alerts that support proactive work management. Proper ACL configuration ensures secure and appropriate access to reminder creation and editing, aligning with organizational roles and permissions.

    The Reminder [reminder] table provides a way to auto-generate reminders for a task.

    Any table that extends the Task table, such as the Incident [incident] table, can use the Reminder [reminder] table.

    You can add Reminders as a related list to the Incident form by opening the form context menu, navigating to Configure > Related Lists, and then adding Reminders->Task.

    By default, only an administrator can create or modify a Reminder record. To enable non-administrators to create reminders, you must add create and read ACL rules to the Reminder [reminder] table and specify the user's role.

    Note:
    You can only create reminders for active task records.
    To access the Reminder table, type reminder.do in the filter navigator.
    Table 1. Reminder table
    Field Description
    Task Refers to the parent task record.
    User Specifies the user who has logged in to the system.
    Remind me Specifies the time before which the reminder must be sent. Available values are: 15 minutes, 30 minutes, 1 hour, and 2 hours. You can add values to this field as required.
    Note:
    Internally in the system, the value is always converted to minutes and then stored in the Remind me field.
    Before

    Refers to a date field on the parent task record.

    Note:
    The Activity due and SLA due fields are legacy fields with an UNKNOWN value that you can't use. You can only use the Due date and Follow up fields.

    Note the following details about using the Before field.

    • The parent task record must have a value in the field you specify. For example, if you select Due date, the parent task record must have a value in Due date before you can save the reminder.
    • You can use a date field other than Due date or Follow up by performing the following steps:
      1. Select either Due date or Follow upin the Before field.
      2. Save the reminder.
      3. Find the reminder in a list view using one of the following methods:
        • In the parent task record, configure the form, and then add Reminders as a related list.
        • Navigate to reminder.do and search for the reminder.
      4. In the list view, change the Before field value to a different date field from the parent task. Use the field name and make sure the field has a value. For example, enter work_start to use the Actual start field instead.

        Note that you can't make additional changes on the reminder form without changing the Before field value back to either Due date or Follow up.
    Using Specifies the method by which the reminder must be sent. Available options are: Send an Email and Outlook Calendar.
    Subject Specifies the subject or the reason of the reminder. Maximum number of characters allowed on this field is 100.
    Notes Provides a space where you can enter your comments regarding the reminder. Maximum number of characters allowed on this field is 8000.