Schedule entry fields

Release version: Yokohama

Updated January 30, 2025

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Summary of Schedule entry fields

Schedule entries in ServiceNow define specific time periods that are either included in or excluded from a schedule. Each schedule entry is linked to only one schedule and controls availability and time-based behaviors important for SLAs, change management, and task scheduling.

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Key Features

Name: A unique identifier for each schedule entry.
Type: Specifies the purpose and processing rules of the schedule entry:
- Excluded: Omits time periods from SLA counts.
- Maintenance: Marks allowed change management windows; cannot coexist with blackout entries in the same schedule.
- Blackout: Marks excluded periods from change management; mutually exclusive with maintenance entries.
Show As: Dictates how the entry appears in calendars and its scheduling behavior:
- Busy, At no extra charge, Tentative, On call
When: Defines the specific date and time or full-day applicability of the entry. The "All day" checkbox simplifies full-day entries but may be affected by global date/time format settings.
Repeats and Repeat every: Enables recurring schedule entries with options for daily, weekly, monthly, or yearly repetition, allowing fine-tuned control over scheduling patterns.
Repeat on, Monthly type, Yearly type, Float week/day/month: Provide detailed scheduling options for weekly, monthly, and yearly recurrences, including floating days and weeks.
Repeat until: Sets an optional end date for recurring entries; leaving blank results in indefinite repetition.
Type (Optional): Allows a description to clarify the schedule entry’s purpose.

Practical Implications for ServiceNow Customers

Understanding and configuring schedule entry fields correctly allows customers to:

Precisely define working and non-working periods that impact SLA calculations and task scheduling.
Control maintenance windows and blackout periods to ensure change management processes run smoothly without conflict.
Leverage calendar integration options to reflect accurate availability and on-call status for task assignments.
Create sophisticated recurring schedules that adapt to organizational needs with flexible repetition and end-date controls.

Correct use of these fields will improve operational efficiency, SLA adherence, and change management governance within the ServiceNow platform.

You can only associate a schedule entry with one schedule. The Schedule Entries related list contains the definitions of the time periods you want to include in or exclude from the schedule.


Field	Description
Name	Unique name for the schedule entry.
Type	Label that describes the purpose of the schedule. The system also uses the schedule type to determine how to process certain schedules. Excluded: Excludes time periods from SLA counts. Maintenance: Specifies time periods where change management activities are allowed. A schedule containing maintenance schedule entries cannot also contain blackout schedule entries. Blackout: Excludes time periods from change management schedules. A schedule containing blackout schedule entries cannot also contain maintenance schedule entries.
Show As	Option that indicates how the schedule entry should appear in calendar applications and how it should interact with other schedule entries. Busy: Schedule entry is not available for scheduling a work task. At no extra charge: Schedule entry is available for scheduling a work task. Tentative: Schedule entry is tentatively available for scheduling a work task. On call: Schedule entry is on call, which provides a means to determine which member of a user group is available to complete a task.
When	Date and time to which the schedule entry applies. If the schedule entry applies to a full 24-hour day, select the All day check box. Note: Changing the global date and time format in the glide.sys.date_format System Properties setting has significant impact on schedule calculations made when you select the All day check box. To learn more, see Global date and time field format.
Repeats	Repetition interval for the schedule entry, if any. If you select a repetition interval, other fields appear so you can further specify the repeat interval.
Repeat every	Scheduling repetition frequency - weekly, monthly, or yearly. This field is only visible when the Repeats field has a value of Daily, Weekly, Monthly, or Yearly.
Repeat on	Days of the week a weekly schedule repeats on. This field is only visible when the Repeats field has a value of Weekly.
Monthly type	Monthly schedule repetition frequency. This field is only visible when the Repeats field has a value of Monthly. Monthly repeat options include: Repeat on a specific day of the month Repeat on a specific day in a specific week of the month Repeat on the last day of the month Repeat on a specific weekday in the last week of the month
Yearly type	Yearly schedule repetition frequency. This field is only visible when the Repeats field has a value of Yearly. Yearly repeat options include: Repeat on a specific day of the year Repeat on a floating day
Float week	Week of the month a floating yearly schedule repeats on. This field is only visible when the Yearly type field has a value of Floating.
Float day	Day of the week a floating yearly schedule repeats on. This field is only visible when the Yearly type field has a value of Floating.
Month	Month of the year a floating yearly schedule repeats on. This field is only visible when the Yearly type field has a value of Floating.
Repeat until	Repetition end date. If you leave this field blank, the schedule repeats indefinitely.
Type	[Optional] Schedule entry description.