Maintenance schedule fields for Enterprise Asset Management

  • Release version: Yokohama
  • Updated January 30, 2025
  • 3 minutes to read
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    Summary of Maintenance schedule fields for Enterprise Asset Management

    This document describes the various fields available in the Maintenance Schedule form within the ServiceNow Enterprise Asset Management (EAM) application. These fields enable customers to configure and automate maintenance activities for enterprise assets based on different triggering criteria such as time intervals, asset meter readings, filter conditions, or custom scripts.

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    Key Fields and Their Practical Use

    • Name: Identifies the maintenance schedule.
    • Short description: Provides a brief summary of the schedule’s purpose.
    • Trigger: Determines the condition under which maintenance is initiated. Options include:
      • Duration: Time-based triggers with configurable intervals (e.g., weekly, monthly, annually).
      • Meter: Triggers based on specific enterprise asset field values (e.g., usage meters).
      • Condition: Uses filter criteria to activate maintenance when asset attributes meet specified conditions.
      • Script: Allows advanced scripted logic to define trigger criteria.
      • Duration or Meter: Triggers on whichever condition occurs first between time or meter.
    • Active: Indicates whether the maintenance schedule is currently active.

    Trigger-Specific Configuration Sections

    • Duration Details: Visible when time-based triggers are selected. Allows specification of frequency types such as interval, weekly, monthly, annually, or combinations like week in month or day/week/month in year, including lead time for preparation.
    • Meter Details: Available when meter-based triggers are chosen. Enables selection of the specific asset field and the threshold value that triggers maintenance.
    • Condition Details: For condition-based triggers, supports building complex filter sets using logical operators (AND, OR) to define when maintenance should run.
    • Script Details: For script-based triggers, provides a field to enter custom scripts that specify advanced criteria for triggering maintenance.

    Why This Matters to ServiceNow Customers

    By configuring these fields appropriately, customers can automate asset maintenance schedules that align with operational needs, asset usage, and compliance requirements. This ensures timely maintenance actions, optimizes asset uptime, and reduces manual tracking efforts.

    Related Concepts

    The maintenance schedule fields integrate with broader EAM capabilities such as domain separation, asset auditing, contract and work plan management, and role-based access controls. Understanding these fields supports effective use of maintenance plans and schedules within the ServiceNow EAM environment.

    A detailed description of all maintenance schedule fields in the Enterprise Asset Management application.

    Maintenance Schedule

    Field Description
    Name Name of the maintenance schedule.
    Short description Brief description of the maintenance schedule.
    Trigger

    Trigger that specifies the type of conditions that must be met for the maintenance to run.

    Select one of the following options:
    • Duration: Triggers the maintenance to run based on time. If you select this option, the Duration Details form section appears, where you can specify more details about the trigger.
    • Meter: Triggers the maintenance to run based on a specific enterprise asset field value. If you select this option, the Meter Details form section appears, where you can specify more details about the trigger.
    • Condition: Triggers the maintenance to run based on filter conditions. If you select this option, the Condition Details form section appears, where you can specify more details about the trigger.
    • Script: Triggers the maintenance to run based on advanced script criteria. If you select this option, the Script Details form section appears, where you can specify more details about the trigger.
    • Duration or Meter: Triggers the maintenance to run based on time or a specific enterprise asset field value, whichever comes first. If you select this option, the Duration Details and Meter Details form sections appear, where you can specify more details about the trigger.
    Active Option that indicates if the maintenance schedule is active.

    Duration Details

    Note:
    This form section appears only if you set the Trigger field to Duration or Duration or Meter in the Maintenance Schedule form section.
    Field Description
    Trigger type

    Frequency at which you want the maintenance to run.

    Select one of the following options:
    • Interval: Runs the maintenance at a specified time interval. If you select this option, the Days, Hours, Minutes, and Seconds fields appear, where you can specify the amount of time that must pass before the maintenance runs again.
    • Weekly: Runs the maintenance once a week. If you select this option, theDue day of week and Due time fields appear, where you can specify the day and time at which you want the maintenance to run each week.
    • Monthly: Runs the maintenance once a month on a specific date. If you select this option, the Due day of month and Due time fields appear, where you can specify the date and time at which you want the maintenance to run each month.
    • Annually: Runs the maintenance once a year on a specific date and month. If you select this option, the Due month, Due day of month, and Due time fields appear, where you can specify the month, date, and time at which you want the maintenance to run each year.
    • Week in Month: Runs the maintenance once a month during a specific week of the month. If you select this option, the Due week in month and Due time fields appear, where you can specify the week and time at which you want the maintenance to run each month.
    • Day in Week in Month in Year: Runs the maintenance once a year on a specific day, week, and month. If you select this option, the Due month, Due week in month, Due day of week, and Due time fields appear, where you can specify the month, week, day, and time at which you want the maintenance to run each year.
    Lead time Number days required for the scheduled maintenance work.

    Meter Details

    Note:
    This form section appears only if you set the Trigger field to Meter or Duration or Meter in the Maintenance Schedule form section.
    Field Description
    Field Enterprise asset field that you want to match against to trigger the maintenance to run.
    Every Field value that an enterprise asset must match to trigger the maintenance to run.

    Condition Details

    Note:
    This form section appears only if you set the Trigger field to Condition in the Maintenance Schedule form section.
    Field Description
    Filter Condition

    Filter conditions that trigger the maintenance to run

    You can add multiple filter conditions to the trigger using the following options:
    • or: Enables you to specify any of the conditions that an enterprise asset can meet to trigger the maintenance to run.
    • and: Enables you to specify all the conditions that an enterprise asset must meet to trigger the maintenance to run.
    • + New condition set: Enables you to specify additional sets of conditions that an enterprise asset can meet to trigger the maintenance to run.

    Script Details

    Note:
    This form section appears only if you set the Trigger field to Script in the Maintenance Schedule form section.
    Field Description
    Script Script specifying the advanced criteria that triggers the maintenance to run.