Installed with OT Asset Management
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Summary of Installed with OT Asset Management
Activating thecom.snotamplugin installs key components, roles, plugins, and applications to manage Operational Technology (OT) assets within ServiceNow. This setup integrates OT asset management capabilities into the OT Asset Workspace and extends enterprise asset management functionalities to include OT-specific models and assets.
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Key Features
- User Roles:
- OT Asset Manager (snotam.otassetmanager): Manages OT-specific models and assets within the OT Asset Workspace.
- OT Asset Technician (snotam.otassettechnician): Performs operational tasks related to OT-specific assets.
- Plugins Installed: Enhance asset management capabilities by integrating physical, technological, contractual, financial, procurement, maintenance, work management, analytics, cost management, and playbook guidance functionalities.
- Applications Installed: Extend asset lifecycle management, CMDB class models, hardware asset management, risk visualization, and asset location tracking, all supporting comprehensive enterprise and OT asset management.
Practical Benefits for ServiceNow Customers
- Enables comprehensive management of OT assets alongside traditional enterprise assets in a unified workspace.
- Provides specialized roles to assign appropriate access and responsibilities for OT asset management tasks.
- Integrates with procurement, maintenance, work management, and cost control processes to streamline asset lifecycle management.
- Offers visualization tools such as risk heatmaps and geo maps to monitor asset risk posture and location.
- Includes playbook-driven guidance to facilitate asset setup and task execution, enhancing user efficiency.
Related Concepts and References
Key related topics include domain separation, enterprise asset management roles, asset audit and fields specifics, normalization of enterprise models, maintenance and work plan scheduling, asset disposal processes, and terminology for linear assets. These references support deeper configuration and operational understanding.
The user role components, plugins, and applications are installed with activation of the com.sn_otam plugin.
Roles installed
| Role title [name] | Description | Contains roles |
|---|---|---|
|
OT asset manager [sn_otam.ot_asset_manager] |
Manages Operational Technology-specific models and assets in the OT Asset Workspace. |
sn_eam.asset_manager |
|
OT asset technician [sn_otam.ot_asset_technician] |
Performs tasks related to Operational Technology-specific assets in the OT Asset Workspace. |
sn_eam.asset_technician |
Plugins installed
| Name | Description |
|---|---|
| Asset Management (com.snc.asset_management) | Provides functionalities to integrate the physical, technological, contractual, and financial aspects of information technology assets. |
| Procurement (com.snc.procurement) | Provides the capability to source and receive requested assets so that you can fulfill service catalog requests. |
| Enterprise model normalization (com.sn_eam_core) | Provides information related to normalization such as normalization status, model content service download, and life-cycle overview. |
| Asset Management Workspace - Recommendations (com.sn_itam_recomm) | Provides actionable recommendations for users in configurable workspaces. |
| SM Planned Maintenance (com.snc.planned_maintenance) | Provides the capability to manage regular preventative maintenance of assets. |
| Work Management (com.snc.work_management) | Provides the capability to manage your work orders, work order tasks, maintenance plans, and other relevant work order information. |
| Performance Analytics (com.snc.pa) | Provides dashboards containing actionable data visualizations that help you improve your business processes and practices. |
| Playbook Experience (com.glide.playbook_experience.config) | Provides a step-by-step guidance for setting up your assets with important information. |
| Playbooks for App Engine (com.glide.pad.license) | Provides a simplified and task-oriented view of processes. |
| Cost Management (com.snc.cost_management) | Provides options to plan and control business costs. |
Applications installed
| Name | Description |
|---|---|
| Enterprise Asset Management (com.sn_eam) | Manages the complete life cycle of your connected and non-connected enterprise assets. |
| Expanded Model and Asset Classes (com.sn_ent) | Adds enterprise model and asset classes that extend out-of-the-box product model and asset classes within the CMDB class hierarchy. In addition, creates model categories that associate these enterprise model and asset classes with CMDB configuration item (CI) classes. |
| CMDB CI Class Models (com.sn_cmdb_ci_class) | Adds class models that extend the CMDB class hierarchy, including class descriptions, identification rules, identifier entries, and dependent relationships. |
| Hardware Asset Management (sn_hamp) | Provides advanced workflow, automation, and mobile capabilities that enable you to manage the complete life cycle of your organizational assets, including hardware and consumable assets. |
| Asset Management Common (com.sn_itam_common) | Provides features that are common to the Hardware Asset Management, Software Asset Management, and Enterprise Asset Management applications, including the catalog item to request asset reclamation. |
| Physical Assets (sn_phy_assets) | Marker that aligns features for physical asset-based applications, including the Hardware Asset Management and Enterprise Asset Management applications. |
| Risk Heat Map (com.sn_risk_heatmap) | Provides a heatmap component that enables you to visualize the risk posture of your organization. |
| Geo Map Component (com.sn_geo_map) | Provides the capability to track the location of the assets using indoor maps. |