Software Asset Analytics dashboard

  • Release version: Yokohama
  • Updated January 30, 2025
  • 5 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Software Asset Analytics dashboard

    The Software Asset Analytics dashboard in ServiceNow Yokohama provides integrated analytics with Performance Analytics to help you monitor true-up costs, license compliance, and removal summaries through trend charts. It is primarily accessed viaSoftware Asset > Overviewand includes interactive reports where selecting elements reveals detailed information. The dashboard updates compliance data after each reconciliation and removal data daily. You can filter key reports by publisher and product, and export charts as PNG or JPG files for reporting purposes.

    Show full answer Show less

    Important note: For new Yokohama users activating the Software Asset Management Professional (com.snc.samp) plugin or upgrading without prior activation, this dashboard is no longer accessible through the Software Asset menu but remains available through the Dashboards menu if the workspace plugin is not activated.

    Key Features

    • Overview Tab: Displays true-up costs, compliance status of publishers and products, potential savings from reclaiming software, software spend breakdowns, and product lifecycle heat maps.
    • License Summary Tab: Shows overall product compliance percentages, software spend not in use, expiring maintenance entitlements within 6 months, detailed software spend, and cost trends over weeks and months. It also provides recommendations and potential savings for optimizing licenses, specifically for Microsoft Windows Server and on-premise Red Hat Enterprise Linux (RHEL).
    • Compliance Summary Tab: Presents time-series compliance trends for true-up costs, publishers and products out of compliance, potential savings, and over-licensed amounts, with drill-downs by publisher, product, and scorecard.
    • Removal Summary Tab: Tracks active software removal candidates with various justifications (low usage, restricted, unlicensed, unallocated), candidates needing attention, and those not updated in over 30 days. It reports on actual savings from completed removals and provides detailed breakdowns by state, publisher, product, and justification.

    Practical Use for ServiceNow Customers

    This dashboard enables you to proactively manage software assets by:

    • Identifying compliance gaps and calculating true-up costs to avoid license violations.
    • Tracking software spend and uncovering over-licensed or unused software to optimize costs.
    • Monitoring maintenance entitlements nearing expiration to plan renewals or adjustments.
    • Highlighting removal candidates to reclaim licenses and realize cost savings.
    • Utilizing detailed, actionable insights with drill-down capabilities for targeted remediation.

    Ensuring the system property glide.cms.enable.responsivegridlayout is set to true is essential for proper data display in the Overview dashboard.

    View true-up costs and license, compliance, and removal summaries trend charts on the Software Asset Analytics dashboard integrated with Performance Analytics.

    Note:
    The Software Asset Analytics dashboard is no longer available for new Yokohama users who have activated the Software Asset Management Professional (com.snc.samp) plugin or upgraded to Yokohama without activating the Software Asset Management Professional (com.snc.samp) plugin prior to Yokohama. If you activated the Software Asset Management Professional (com.snc.samp) plugin prior to Yokohama but didn't activate the Workspace plugin (com.sn_sam_workspace), you have access to this dashboard. If you activated the workspace plugin (before or after upgrading to Yokohama, you won’t be able to access this dashboard from the Software Asset navigation menu in your instance. You can however access this dashboard from the Dashboards navigation menu.

    The Software Asset Analytics dashboard tab is accessed by navigating to Software Asset > Overview. Select an element within a report to see more information, or add and move widgets as needed.

    The Overview, License Summary, and Compliance Summary tabs are updated whenever a new reconciliation result is available. Results are updated daily for the Removal Summary tab. You can save charts in PNG or JPG formats.

    The graphs show important statistics about the software that is being tracked. In the Overview and Optimization, you can filter by publisher and product to narrow the results.
    Note:
    If you are not seeing data in the Overview dashboard, verify the glide.cms.enable.responsive_grid_layout system property is set to true.

    Overview

    Figure 1. Software Asset Analytics dashboard
    Software Asset Analytics dashboard
    Table 1. Overview tab
    Report Source list Description
    True-up Cost Product Results Cost to be compliant based on the average prices in entitlements for the rights.
    Publishers out of Compliance Product Results Number of publishers that have at least one software model out of compliance.

    Select the report to view the results in the Software license usage.
    Products out of Compliance Product Results Number of products that have at least one software model out of compliance.

    Select the report to view the results in the Software license usage.
    Potential Savings Product Results Cost saved if removal candidates are reclaimed.
    True-up Cost Breakdown Product Results Cost to be compliant based on the average prices in entitlements for the rights by publisher.
    Software Spend Breakdown License Metric Results Total software cost of all entitlements not retired by publisher.
    End of Life Products Product Lifecycle [sam_sw_product_lifecycle] Heat map of software product lifecycles that are reaching their end of life cycle. Select to drill-down to the software installations.

    License Summary

    Figure 2. License Summary tab
    License Summary tab shows information pertaining to licenses
    Table 2. License Summary tab
    Report Source table Description
    Overall Product Compliance Product Result

    [samp_product_result]

    		 Total percent of compliant products.
    Percent Spend Not in Use Product Result and License Metric Results

    [samp_product_result] and [samp_license_metric_result]

    		 Percent of software spend that is not in use (over-licensed amount and potential savings).
    Expiring Maintenance Entitlements Software Entitlement

    [alm_license]

    End date of the total sum of all entitlements that are going to expire within 6 months.

    The total sum of entitlements includes:
    • Perpetual
    • Maintenance
    • Perpetual + Maintenance
    • Upgrade
    • SA
    • Perpetual +SA
    • Step-up
    Select the report to view details about the specific entitlements that are going to expire.
    Note:
    Maintenance and SA entitlements are not displayed as the Perpetual entitlements associated with them are displayed.
    Software Spend License Metric Results

    [samp_license_metric_result]

    		 Total software cost of all entitlements that are not retired.
    Week over Week Cost Summary Product Result and License Metric Results

    [samp_product_result] and [samp_license_metric_result]

    		 True-up cost, potential savings, and over-licensed amount for a series of weeks.
    Month Over Month Software Spend License Metric Results

    [samp_license_metric_result]

    		 Total software spend in a series of months.
    Potential Savings by Optimizing Licenses Potential Savings by Optimizing Licenses

    [samp_license_optimization_summary]

    Potential cost savings for licenses on your physical hosts and clusters that are based on recommended license optimizations.

    Note:
    This report is available only for Microsoft Windows Server and on-premise Red Hat Enterprise Linux (RHEL) licenses.

    Select the report to view details about the recommended license optimizations and associated cost savings for each host or cluster. License optimizations include the recommended license, recommended rights, and recommended spend.
    Overall Publisher Compliance Product Result

    [samp_product_result]

    		 Percentage of products that are compliant by publisher.
    Spend In Use by Publisher Product Result and License Metric Results

    [samp_product_result] and [samp_license_metric_result]

    		 Spend in use by publisher = [[Total spend] — [Over-licensed amount] — [Potential savings]] / Total spend.
    Software Spend by Publisher License Metric Results

    [samp_license_metric_result]

    		 Total software spend by publisher.

    Compliance Summary

    Compliance summary consists of time-series data using Performance Analytics to show the compliance trends over time. The source for compliance analysis data is the Product Result [samp_product_result] table.

    Figure 3. Compliance Summary tab
    Compliance Summary tab
    Table 3. Compliance trend: True-up Cost
    Report Description
    True-up Cost Cost to be compliant based on the average prices for entitlements for the rights.
    Publishers out of compliance Number of publishers that have at least one software model out of compliance.
    Products out of compliance Number of products that have at least one software model out of compliance.
    Potential savings Cost saved if removal candidates are reclaimed.
    Breakdowns Shows the detailed list of results based on the widget selected. Breakdowns include Publisher, Product, and Scorecard.
    Records Shows the detailed list of product results based on the widget selected.
    Table 4. Compliance trend: Over-licensed amount
    Report Description
    Over-licensed amount Cost of licenses owned but not being used.
    Publishers over-licensed Number of publishers that have at least one software right not being used.
    Products over-licensed Number of products that have at least one software right not being used.
    Breakdowns Shows the detailed list of results based on the widget selected. Breakdowns include Publisher, Product, and Scorecard.
    Records Shows the detailed list of product results based on the widget selected.

    Removal Summary

    The source for removal summary data is the Reclamation Candidate [samp_sw_reclamation_candidate] table.

    Removal Summary tab
    Table 5. Removal Summary tab
    Report Description
    Reclamation Candidates Total number of active removal candidates with a low usage justification.

    Select the report to show the filtered list of records.
    Restricted Installs Being Removed Total number of active removal candidates with a restricted software justification.

    Select the report to show the filtered list of records.
    Unlicensed Installs Being Removed Total number of active removal candidates with an unlicensed justification.

    Select the report to show the filtered list of records.
    Unallocated Installs Being Removed Total number of active removal candidates with an unallocated justification.

    Select the report to show the filtered list of records.
    Candidates Requiring Attention Number of removal candidates in the attention required state.

    Select the report to show the filtered list of records.
    Candidates Not Updated in 30 Days Number of removal candidates that have an updated date value older than 30 days.

    Select the report to show the filtered list of records.
    Actual Savings Year-to-date Sum of potential savings in a given month of closed complete removal candidates.
    Removal Candidates Breakdown Active removal candidates in various breakdowns (State, Publisher, Product, Justification, and Last Updated).