Critical Environment Asset Workspace
Summarize
Summarized using AI
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.
Summary of Critical Environment Asset Workspace
The Critical Environment Asset Workspace is the streamlined and intuitive interface within the Enterprise Asset Management for Data Center and Network Asset Management (DCNAM) application. It provides ServiceNow customers with a unified platform to gain comprehensive visibility and manage mission-critical facility-based enterprise assets and linear assets effectively throughout their entire life cycles.
Show less
This workspace consolidates multiple views tailored to different asset management needs, enabling efficient tracking, analytics, procurement, operations, and maintenance within critical environments.
Key Features
- Critical Environment Asset Overview: Displays important actions and quick links for active tasks to streamline user activity.
- Asset Analytics: Monitors Total Cost of Ownership (TCO) and asset performance through multiple tabs including Overview, Asset TCO, Asset Performance, Data Visualizations, and Inventory.
- Inventory Management: Manages inventory and stockrooms with views of stockrooms, stock rules, transfer orders, audits, loaner assets, returns (RMA), repairs, recalls, reclamations, resale, and disposals.
- Asset Estate Management: Enables viewing, creation, and management of facility-based and linear assets, including an indoor map feature (available with the Indoor Mapping for Assets application).
- Model Management: Facilitates management of facility-based enterprise asset models, including creation, viewing, and categorization.
- Procurement: Centralizes management of procurement requests, sourcing tasks, purchase orders, receiving slips, advance shipments, catalog tasks, and related activities.
- Contract and Lease Management: Supports creation and management of contracts, lease agreements, renewals, approvals, and terms related to facility and linear assets.
- Asset Operations: Tracks shipments, receiving, onboarding, moves, and lifecycle templates. Includes provider-based RMA and inbound orders for Device as a Service (DaaS) assets if the Enterprise Asset Management for Providers application is installed.
- Work Management: Manages maintenance plans, work orders, tasks, calibrations, asset tasks, templates, and stockroom asset pickups.
- Admin Center: Provides configuration and administrative capabilities such as bulk imports, model category creation, role assignments, workflow configurations, calibration, KPI, risk settings, shipping, knowledge base, and product catalog management.
Key Outcomes
- Enables holistic and efficient management of critical environment assets, reducing operational risks and improving asset lifecycle visibility.
- Supports data-driven decision-making with detailed analytics on asset cost and performance.
- Streamlines procurement, contract management, and asset operations to ensure timely and compliant asset handling.
- Improves maintenance and work management processes, enhancing asset reliability and uptime.
- Offers extensibility through integration points like indoor mapping and provider management applications, enhancing asset tracking and service management capabilities.
The Critical Environment Asset Workspace is the intuitive and streamlined user interface of the Enterprise Asset Management for Data Center and Network Asset Management (DCNAM) application.
Critical Environment Asset Workspace landscape
The Critical Environment Asset Workspace is a unified medium with multiple views. These views give you comprehensive visibility into your mission-critical facility-based enterprise assets and linear assets so that you can manage them effectively throughout their life cycles.
Critical Environment Asset Workspace views
The Critical Environment Asset Workspace consists of the following views.
| View | Description | Available tabs or lists |
|---|---|---|
| Critical Environment asset overview | View important actions and quick links for active tasks. | None |
| Asset analytics | Track the Total Cost of Ownership (TCO) and overall performance of your facility-based enterprise assets and linear assets. |
|
| Inventory | View and manage the inventory and stockrooms for your facility-based enterprise assets and linear assets. |
|
| Critical Environment asset estate | View, create, and manage facility-based enterprise assets and linear assets. |
|
| Critical Environment model management | View, create, and manage facility-based enterprise models. |
|
| Procurement | View and manage all procurement details and activities, including procurement requests and sourcing tasks. |
|
| Contract and lease management | View, create, and manage contracts for your facility-based enterprise assets and linear assets. |
|
| Asset operations |
Track and manage shipments, stockroom receiving, onboarding, move orders, and calculated model life-cycle templates. If you have installed the Enterprise Asset Management for Providers application on your ServiceNow instance, you can also track and manage provider-based RMA response orders and inbound asset orders for Device as a Service (DaaS) assets. |
|
| Work management | Create and manage maintenance plans, work orders, and work order tasks. |
|
| Admin center | Perform configuration and administrative tasks, including bulk imports and model category creation. |
|