Roles to class mapping for configurable workspaces
Summarize
Summary of Roles to Class Mapping for Configurable Workspaces
In configurable workspaces, specific roles are linked to classes beyond the default seeded classes. Each configurable workspace has new roles based on designated applications, enhancing access to relevant asset and model classes for users in their respective roles.
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Key Features
- Application Designations: Each application corresponds to a designated workspace and specific roles:
- Enterprise Asset Management for Healthcare: Medical Asset Workspace with roles like sneamhc.medicalassetmanager and sneamhc.medicalassettechnician.
- Enterprise Asset Management for Facilities: Facility Asset Workspace with roles like sneamfam.facilityassetmanager and sneamfam.facilityassettechnician.
- Operational Technology Asset Management: OT Asset Workspace with roles like snotam.otassetmanage and snotam.otassettechnician.
- Default Configuration: Each role has seeded model categories and enterprise classes, such as:
- Medical technician role accesses medical-related classes.
- Facility technician role accesses facility-related classes.
- OT technician role accesses industrial and hardware-related classes.
- Access Control: Roles can only view and initiate tasks relevant to their assigned classes, ensuring focused workflows.
- Configuration Flexibility: Enterprise admins can modify role configurations to expand class access as needed.
Key Outcomes
By leveraging this roles to class mapping, ServiceNow customers can ensure that users access only the information pertinent to their responsibilities, enhancing operational efficiency. Additional configurations allow for tailored access, ensuring that roles can be adapted to evolving organizational needs while maintaining clarity and security in access management.
In configurable workspaces, roles can access classes in addition to the default seeded classes for each specific role.
| Application | Designated workspace | Roles |
|---|---|---|
| Enterprise Asset Management for Healthcare | Medical Asset Workspace |
|
| Enterprise Asset Management for Facilities | Facility Asset Workspace |
|
| Operational Technology (OT) Asset Management | OT Asset Workspace |
|
A default configuration of classes is seeded for each role that maps to its corresponding model category.
| Enterprise roles | Seeded model categories | Seeded enterprise classes for roles |
|---|---|---|
| Medical technician sn_eamhc.medical_asset_technician |
Medical |
sn_ent_medical_model sn_ent_medical_device_model sn_ent_medical_asset |
| Facility technician sn_eamfam.facility_asset_technician |
Facilities |
sn_ent_facility_model sn_ent_facility_asset |
| OT technician sn_otam.ot_asset_technician |
Industrial, Hardware |
sn_ent_industrial_asset sn_ent_industrial_model, alm_hardware cmdb_hardware_product_model sn_ent_firmware_model sn_ent_discov_firmware_model |
The Roles to classes access table shows the various classes that each role has access to by default. For example, the facility technician role has access to the facility classes: sn_ent_facility_model and sn_ent_facility_asset. When a facility technician logs in to the Facility Asset Workspace, they will automatically get access to only the models and assets related to the Facilities model category.
Based on the mapping, roles get access to the respective asset and model classes. The roles further get access to the workflow tasks and work orders related to those classes. Additionally, you can view information only pertaining to your classes on all dashboards in the workspace. For example, a medical asset manager role can initiate disposal orders only for medical assets because of access configuration. Similarly, a facilities technician role can only work on disposal tasks created for facility assets.