Applying the CSDM guidelines to Hardware Asset Management

  • Release version: Yokohama
  • Updated January 30, 2025
  • 4 minutes to read

    • Hardware Asset Management manages (contributes data to) CSDM tables. Hardware Asset Management also uses data from CSDM tables that other applications generate. Several ServiceNow products, therefore, benefit from and add value to Hardware Asset Management.

    Implementing the CSDM data framework

    The CSDM is the data framework that you follow when you set up ServiceNow products and applications. You adhere to the CSDM guidelines when you define the configuration items (CIs) and the relationships between CIs in the CMDB. This process makes sure that your data resides in the appropriate CMDB tables so that you get the maximum value from your ServiceNow AI Platform applications.

    Using a CSDM standard and consistent set of terms and definitions helps to track the assets effectively through their life cycle transitions.

    Note:
    To set up CSDM for Hardware Asset Management, see Implementing the CSDM framework in stages.

    Tables adhering to the CSDM guidelines managed by Hardware Asset Management

    1. Product Model table [cmdb_model]: The Asset Management application manages and contributes data to this table.
    2. Asset table [alm_asset]: The Asset Management application manages this table containing asset details.

    CSDM table used by Hardware Asset Management

    Configuration Item table [cmdb_ci]: CMDB manages this table. The Hardware Asset Management application references configuration item (CI) data from this table.

    CSDM life cycle mappings for Hardware Asset Management

    The base system contains the Life cycle mapping [life_cycle_mapping] table that stores the life cycle mapping values. A mapping record specifies how to map legacy life cycle field values of a class such as asset or product model, to the CSDM Life cycle stage and Life cycle stage status fields. You can get the mapping details of the Asset [alm_asset] and the Product Model [cmdb_model] tables in the Life cycle mapping table.

    Table 1. Product Model table [cmdb_model] mapping of Hardware Asset Management and CSDM
    Product Model Status field CSDM Life cycle stage and Life cycle stage status fields
    Retired End of Life | Retired
    Build Design | Build
    Sold End of Life | Sold
    In Production Operational | In Use
    Table 2. Asset table [alm_asset] mapping of Hardware Asset Management and CSDM
    Asset State and Substate fields CSDM Life cycle stage and Life cycle stage status fields
    Retired | RMA End of Life | RMA
    Retired End of Life | Retired
    Retired | Vendor Credit End of Life | Vendor Credit
    In stock | Reserved Inventory | Reserved
    In stock | Legal hold Inventory | Legal Hold
    In stock | Pending transfer Deploy | Pending Transfer
    Missing | Lost Missing | Lost
    In stock | Pending resale End of Operation | Pending Resale
    Retired | Pending resale End of Operation | Pending Resale
    Retired | Lease return End of Life | Lease Return
    Missing | Stolen Missing | Stolen
    Retired | Donated End of Life | Donated
    In transit | Available Deploy | In Transit
    In transit | Pending donation End of Operation | In Transit
    In transit Deploy | In transit
    In transit | Pre-allocated Purchase | Pre Allocated
    Build Design | Build
    In use Operational | In Use
    In transit | Pending resale End of Operation | In Transit
    Retired | Sold End of life | Sold
    Retired | Buy out End of Life | Buy Out
    In transit | Defective Defective | In transit
    In stock Inventory | Available
    Retired | Disposed End of Life | Disposed
    In stock | Pending install Deploy | In Stock
    In stock | Pending evaluation End of Operation | Pending evaluation
    In stock | On hold End of Operation | On Hold
    In stock | Pending disposal End of Operation | Pending Disposal
    On order Purchase | On Order
    In use | Pending fulfillment Operational | Pending Fulfillment
    Retired | Obsolete End of Life | Obsolete
    In stock | Test Deploy | Test
    In maintenance Operational | In Maintenance
    Retired | Pending disposal End of Operation | Pending Disposal
    In use | End of support Operational | End of Support
    In stock | Pending repair Inventory | Pending Repair
    In stock | Defective Defective | In Stock
    In stock | Available Inventory | Available
    In transit | Pending disposal End of Operation | In Transit
    In transit | Pending install Deploy | In Transit
    In stock | Pre-allocated Inventory | Pre Allocated
    In transit | Reserved Deploy | Reserved
    In stock | Pending return End of Operation | Pending Return
    In use | Pending retirement Operational | Pending Retirement
    In stock | Quarantine Inventory | Quarantine
    Missing Missing | Lost
    In stock | Pending certificate End of Operation | Pending Certificate
    In stock | Pending donation End of Operation | Pending Donation

    CSDM life-cycle fields on the forms

    The synchronization between the legacy fields and the CSDM life-cycle fields is bi-directional for both product model and asset. However, note the following points about the availability of the CSDM fields on the forms:

    • On the Model form, both Life cycle stage and Life cycle stage status fields are shown.
    • On the Asset form, the CSDM life-cycle fields aren't shown.

    Synchronization of CSDM life-cycle fields between asset and CI

    If you have opted-in to CSDM in the releases before Xanadu, synchronization of the CSDM life-cycle fields between the asset and CI happens through the legacy fields. However, when you upgrade to Xanadu, you can also opt in to directly synchronize the CSDM life-cycle fields between the asset and CI.

    From the Xanadu release onward, when you opt in to CSDM, the life-cycle fields are directly synchronized between the asset and CI.

    For more details on synchronization of life-cycle fields, see How life-cycle values for Asset, CI, and IBI are synced.