Hardware asset overview
Summarize
Summary of Hardware Asset Overview
The Hardware Asset Overview in the Yokohama release provides ServiceNow customers with a modernized, simplified, and intuitive interface to manage hardware assets more effectively. It reduces complexity, enabling users to quickly identify issues, monitor asset status, and take appropriate actions within a user-friendly environment.
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Key Features
- Discrepancy Identification: Quickly spot missing information such as PO numbers, model numbers, asset functions, or manufacturers.
- Navigation to Dashboards: Access specific asset-related dashboards including Asset Requests, Transfer Orders, and Stock Orders for streamlined workflow management.
- 360 Asset View: Visualize asset counts and asset values categorized by model types (e.g., Consumable, Computer, Mobile Device, Software License, Server).
- Overall Performance Metrics: Compare discovered versus undiscovered assets and track assets eligible for refresh based on expiry dates, all grouped by model category.
- Interactive Widgets and Filters: Click on any widget or chart to see detailed data and use filters such as Location, Stockroom, and Model Category to refine your view.
- Load Reports on Demand: Improve page load times by loading large asset data sets only when needed through the “Load report” option, controlled by the system property
snitamworkspace.assetoverviewenablelazyloading. This property is disabled by default but can be enabled to selectively or concurrently load reports.
Key Outcomes
- Enhanced visibility into hardware asset status and discrepancies, enabling faster issue resolution.
- Improved asset lifecycle management through real-time tracking of asset requests, transfers, stock orders, and refresh eligibility.
- Reduced page load times and improved user experience by leveraging on-demand report loading.
- Ability to drill down into detailed asset data from summary widgets, facilitating informed decision-making and operational efficiency.
Enhance your Asset Management experience by using the modernized and user-friendly Hardware asset overview view. The Hardware asset overview is a simplified and intuitive environment that helps you use the application more effectively by reducing complexity.
Use the Hardware asset overview view to:
- Act on discrepancies such as when an asset is missing PO number, model number, asset function, or manufacturer.
- Navigate to specific dashboards on asset functions such as Asset requests, Transfer orders, and Stock orders.
- View the 360 asset view section displaying asset counts by model category and asset value by model category.
- View the overall performance section displaying the Discovered and undiscovered asset count and Assets eligible for refresh by model category.
| Widget or chart | Description |
|---|---|
| Asset requests | Number of requested items where the item’s model is hardware, consumable, or bundle. |
| Transfer orders | Number of active transfer orders. |
| Stock orders | Number of requested hardware inventory stock order items. |
| Widget or chart | Description |
|---|---|
| Asset count by model category | Number of assets grouped by the model category such as Consumable, Computer, and Mobile Device. |
| Asset value by model category | Cost of assets grouped by the model category such as Software License, Consumable, and Server. |
| Widget or chart | Description |
|---|---|
| Discovered and undiscovered asset count | Comparison of the number of discovered and undiscovered assets grouped by model category. Undiscovered assets are the assets that aren’t discovered at all or not discovered within one month. |
| Assets eligible for refresh by model category | Number of assets that have already expired or the current day is the expiry date, and are eligible for a refresh. |
Load reports on Hardware asset overview
You can load charts or widgets that fetch a huge set of asset records on demand instead of loading them along with the page. This approach enables you to reduce the loading time for the Hardware asset overview page.
The system property sn_itam_workspace.asset_overview_enable_lazy_loading provides you with an option to either selectively load reports you want to view or load reports concurrently with the page. By default, this system property is set to False. When this system property is enabled on your ServiceNow instance, you can view reports by using the Load report option.