Developer guides

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Developer guides

    These developer guides support ServiceNow customers in integrating and extending their applications with the ServiceNow AI Platform. Each guide focuses on a specific ServiceNow product or API, providing detailed instructions for customization and integration to enhance operational workflows and data management.

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    Available Developer Guides and Their Practical Use

    • Alarm Management Open API Developer Guide: Enables creation and updating of event data in the Events [emevent] table, with guidance on customizing the Alarm Management API.
    • Event Notification Management Open API Developer Guide: Covers creating, updating, and deleting event records in the Events [emevent] table, including customization options for event notification handling.
    • Financial Services Operations (FSO) Developer Guide: Supports financial institutions in automating core processes across front, middle, and back-office operations through pre-built workflows, with instructions on extending FSO capabilities and integrating existing applications.
    • GlideGeoPoint Developer Guide: Provides functionality for geospatial operations such as calculating distances between latitude/longitude points and retrieving locations within a radius, useful for location-based services.
    • Product Order Open API Developer Guide: Details how to create, update, and retrieve product order information, with customization guidance for order management processes.
    • Resource Inventory Open API Developer Guide: Enables management of resources like interface cards, connections, and network sites, with instructions for extending the API to fit custom inventory needs.
    • ScopedCacheManager API Developer Guide: Explains how to implement scoped caches to store custom data in memory for faster access and control cache invalidation, improving performance for complex data queries.
    • Service Order Open API Developer Guide: Focuses on creating, updating, and retrieving service order information, including details on extending the API for service order customizations.
    • Trouble Ticket Open API Developer Guide: Guides managing ticket data between external systems and the ServiceNow AI Platform, interacting with the Case [sncustomerservicecase] and Incident [incident] tables, and customizing ticket workflows.

    Benefits for ServiceNow Customers

    By leveraging these developer guides, customers can:

    • Extend and customize ServiceNow product capabilities to fit specific business needs.
    • Integrate external applications and systems seamlessly with the ServiceNow AI Platform.
    • Automate and streamline operational processes across various domains, including financial services and IT event management.
    • Enhance data management efficiency using APIs and caching mechanisms.
    • Implement location-aware functionalities using geospatial APIs.

    These guides empower developers and administrators to build robust, tailored solutions on the ServiceNow platform, ensuring better operational efficiency and integration flexibility.

    These developer guides can help you integrate your applications with the ServiceNow AI Platform.

    Each developer guide addresses a single ServiceNow product such as Financial Services Operations.

    Table 1. Available ServiceNow developer guides
    Developer guides Description
    Alarm Management Open API Developer Guide Use the Alarm Management Open API to create and update data in the Events [em_event] table.

    This developer guide provides information on how to extend the Alarm Management Open API to make various customizations.
    Event Notification Management Open API Developer Guide Use the Event Notification Management Open API to create, update, and delete event records in the Events [em_event] table.

    This developer guide provides information on how to extend the Event Notification Management Open API to make various customizations.
    Financial Services Operations developer guide ServiceNow® Financial Services Operations (FSO) enables financial services institutions (FSIs) to securely automate core operational processes through pre-built digital applications and workflows. FSO connects operations across all departments—front, middle, and back-office—for financial institutions with a single platform.

    This developer guide provides information on how to extend the FSO base capabilities as well as integrate your existing applications with ServiceNow FSO.
    GlideGeoPoint Developer Guide The GlideGeoPoint developer guide contains information about how to compute distances between latitude and longitude values (geopoints), return locations within geopoint and radius values, and additional functionality provided by supported GlideGeoPoint API functions.
    Product Order Open API Developer Guide Use the Product Order Open API to create, update, and retrieve product order information.

    This developer guide provides information on how to extend the Product Order Open API to make various customizations.
    Resource Inventory Open API Developer Guide Use the Resource Inventory Open API to create, retrieve, update, and delete resources such as interface cards, logical and physical connections, network sites, and more.

    This developer guide provides information on how to extend the Resource Inventory Open API to make various customizations.
    ScopedCacheManager API Developer Guide Scoped caches allow customers to store custom data in memory for faster access, and define when it becomes invalidated. This can be useful when working with data takes longer to obtainthat from scratch, such as the results of a query across multiple tables. Use the ScopedCacheManager API to retrieve, set, and flush cache data for scoped applications.

    This developer guide provides information on how to create a scoped cache and assign it a pair type.
    Service Order Open API Developer Guide Use the Service Order Open API to create, update, and retrieve service order information.

    This developer guide provides information on how to extend the Service Order Open API to make various customizations.
    Trouble Ticket Open API Developer Guide Use the Trouble Ticket Open API to manage ticket information between external ticketing systems and the ServiceNow AI Platform. This API creates, updates, and retrieves data from the Case [sn_customerservice_case] and Incident [incident] tables.

    This developer guide provides information on how to extend the Trouble Ticket Open API to make various customizations.