---
sourceDocument: Xanadu API Reference
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/api-reference

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu API Reference

ft:clusterId :

    - crapiref

bundleId :

    - crapiref

workflow :

    - Creator


---

# Install an ODBC driver patch

# Install an ODBC driver patch {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use ServiceNow patches to install incremental ODBC fixes that occur between major ODBC releases.

## Before you begin

Before applying a new ODBC driver patch, do the following actions:

* Ensure that you have the Java Runtime Environment (JRE) already installed in your instance.
* Close any applications currently using the ODBC driver.
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You must have administrator-level access for the Windows computer that you want to install the ODBC driver patch on.

Role required: admin

## About this task

Incremental ODBC patches contain only fixes to the ODBC driver and do not include fixes for third-party products such as Progress SDK. Third-party product fixes are included only in major ODBC release updates.

## Procedure

1. Download and unzip the ODBC patch zip file from [KB0540707](https://support.servicenow.com/nav_to.do?uri=/kb_view.do?sysparm_article=KB0540707&sysparm_stack=&sysparm_view=) in the ServiceNow Knowledge Base.
2. Extract the zip files into a folder named odbc-patch.
3. From the Start menu, right-click Command Prompt and select Run as administrator.
4. In the Command Prompt window, cd to the odbc-patch folder created in step 2, type update.bat, and press Enter.  
   The installer prompts for the installation directory of the ODBC driver. The default installation location is C:\\Program Files\\ServiceNow\\ODBC.
5. Do one of the following actions if the ODBC driver is installed or not installed in the default installation location.  
   * If the ODBC driver is installed in C:\\Program Files\\ServiceNow\\ODBC, enter y and press Enter.
   * If the ODBC driver is not installed in C:\\Program Files\\ServiceNow\\ODBC, enter the complete path to the ODBC installation directory and press Enter.

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   The installer validates the installation location. If the location specified is not valid, the installer prompts for the correct location of the installed ODBC driver.  
   Once you enter a valid installation location, the installer checks for the installed version and compares it with the version of the patch.
   * If the currently installed version is the latest version, the installer aborts the installation process and displays the following message:

         The version you are trying to install is same as the existing version. Installation aborted.

   * If the currently installed version is the same as the patch version, the installer aborts the installation process and displays the following message:

         The current installed version is the most recent version. Installation aborted.

   * If the patch version is the latest version, the installer continues with the patch installation. After the installation is complete, you receive the following confirmation message:

         Patch is successfully installed.

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