Healthcare and Life Sciences
Summarize
Summary of Healthcare and Life Sciences
ServiceNow's Healthcare and Life Sciences products enable organizations to enhance end-to-end experiences for patients, providers, and staff through digital transformation. This platform supports compliance with HIPAA and aligns with HL7 standards, including FHIR, ensuring secure and efficient healthcare processes.
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Key Features
- Automated Workflows: Utilize intelligent workflows to reduce operational risks and improve digital engagement.
- Consent Management: Facilitate online signing of consent forms and manage documentation seamlessly.
- Patient and Care Team Productivity: Implement playbooks and case management to guide patient and care teams.
- Immunization Management: Manage large-scale immunization efforts effectively, including COVID-19 and seasonal vaccines.
- Integrations: Leverage API integrations with Redox FHIR HL7 for interoperability between EMR systems and other healthcare systems.
Key Outcomes
By adopting these products, organizations can:
- Enhance patient outcomes through improved connectivity and management of care teams and workflows.
- Streamline clinician service requests, enabling faster issue resolution and better tracking.
- Expand or create new workflows tailored to specific organizational needs using App Engine capabilities.
- Accelerate the immunization process with pre-configured workflows for managing vaccinations.
- Facilitate bidirectional data flow between healthcare systems to improve overall care capacity and operational efficiency.
To get started, customers can explore demos, collaborate with implementation specialists, and access learning paths focused on effective implementation.
Leverage your digital healthcare platform with the ServiceNow® Healthcare and Life Sciences products and create better end-to-end experiences for patients, providers, and staff.
Discover how digital transformation can redefine healthcare experiences and outcomes without compromising on security or compliance
Improve experiences for your healthcare or life sciences organization and find efficiencies in your core processes by adding configurable, pre-built Healthcare and Life Sciences workflows on top of your existing systems. Then, build the apps and digital workflows you need to support future business and care models with little coding required. Finally, unite it all on one agile, interoperable platform with a single Healthcare and Life Sciences data model. The Healthcare and Life Sciencesdata model is compliant with the Health Insurance Portability and Accountability Act (HIPAA) and aligned to the Health Level Seven International (HL7) industry standard including the Fast Healthcare Interoperability Resources (FHIR) standard.
View and download the full infocard for a highlight of Healthcare and Life Sciences features.
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Drive digital transformation by using automated and intelligent workflows
Enable your organization to deliver healthier outcomes with a single platform. Use foundational capabilities within the Healthcare and Life Sciences Service Management applications built on the ServiceNow AI Platform including an HL7 FHIR data model, consent management, patient 360-degree view, patient portal, and pre-configured workflows. The platform also includes App Engine that allows organizations to expand on existing workflows or create new workflows to meet the unique needs of their organization.
Reduce operational risks and improve digital engagement
Enable patients to sign consent forms online. Provide intelligent service triage across various platforms and channels including mobile, text, chat, and voice. Move work and information to impacted teams for better speed, visibility, and prioritization.
Improve productivity of patient and care teams
Enable healthcare service teams to streamline workflows with playbooks, automated tasks, dashboards, and case management.
Meet the challenges of global disruption in healthcare
Enable organizations to manage vaccines from the factory to the front line with speed, scale, and flexibility. Accelerate the immunization process by delivering sample content and workflows to manage vaccinations. Healthcare and Life Sciences products provide workflows for users, healthcare providers, and clinicians to manage vaccinations for infectious diseases including COVID-19
Optimize clinician time in delivering patient care
Enable clinicians to make service requests directly from their EMR system with the click of a button. Requests are routed automatically and tagged so that clinicians can easily track their progress. This automatic routing enables the healthcare IT teams to resolve issues more quickly. Everyone involved can see the status of requests at a single location, eliminating the need for back-and-forth communication of email messages or calls.
Enable healthcare Integrations and Interoperability
Enable bidirectional integrations between multiple healthcare systems to improve care capacity. Healthcare data from external healthcare systems are received and updated into a ServiceNow instance with the use of the Redox Inbound Integration application. The application easily integrates scheduling, medication, and patient administration information without depending on how individual healthcare systems store and transmit healthcare data.
Get started
- Watch Healthcare and Life Sciences demos on Demo Center.
- Work with an implementation specialist to streamline your setup process. To learn more, see the Customer Success Center.
- Sign up for the Healthcare and Life Sciences Service Management for Implementers learning path to learn about the implementation process.
- View the configuration section for each Healthcare and Life Sciences application. For example, see Configuring Healthcare and Life Sciences Service Management Core.