With the ServiceNow® Healthcare and Life Sciences Service Management applications, streamline the patient and care team workflows with playbooks and case management.

Healthcare and Life Sciences Service Management includes the following applications:

Healthcare and Life Sciences Service Management Core

Deliver a seamless digital experience for your users and streamline healthcare operations with automated processes.

Pre-Visit Management

Streamline the scheduling process of procedure requests for patients and increase visibility to pre-authorization approvals prior to scheduled procedures.

Patient Support Services

Streamline the patient onboarding, education, and engagement for various patient support services such as discount plans, adherence programs, opioid, and diabetes management.

Vaccine Administration Management

Manage vaccinations for infectious diseases from start to finish.

Redox Inbound Integration

Use the real-time bidirectional data exchange with external healthcare systems via the Redox platform​.