Configuring Healthcare and Life Sciences Service Management Core

  • Release version: Washingtondc
  • Updated August 3, 2023
  • 2 minutes to read

    • Set up the Healthcare and Life Sciences Service Management Core application to create different types of workflow for Healthcare and Life Sciences industry solutions.

    Table 1. Healthcare and Life Sciences Service Management Core configuration tasks

    Task

    Description

    Install Healthcare and Life Sciences Service Management Core.

    Install the Healthcare and Life Sciences Service Management Core application to create a data model and enable digital documentation and consent management for a Healthcare and Life Sciences workflow.

    Assign roles for Healthcare and Life Sciences Service Management Core users.

    Assign roles to control access to features, capabilities, and data in the Healthcare and Life Sciences Service Management Core application.

    Use the Healthcare and Life Sciences data model.
    Use healthcare data, case, and task tables to decide the data model for your Healthcare and Life Sciences workflows. For information about healthcare data tables, see Healthcare and Life Sciences data model tables.
    Note:
    No users, including users with the admin role, can delete data from the healthcare data tables.

    Configure document templates for healthcare cases.

    Digitize the generation of healthcare documents and forms by using in-built digital document templates.

    Configure the auto-generation of documents for healthcare cases.

    Define the conditions for auto-generating documents for a healthcare case.

    Approve restricted caller access privileges.

    Approve restricted caller access (RCA) privileges for accessing document templates from the Healthcare and Life Sciences Service Management applications.

    Configure a program and the program services.

    Enable the users of a Healthcare and Life Sciences Service Management application to request for the services included within a program.

    Configure dosage specifications for a medication product.

    		 Reduce manual errors by configuring dosage specifications for a medication product associated with a program in a application. For example, enrollment programs in the Patient Support Services .

    Specify a to-do item for patients.

    Add a to-do item that patients in your healthcare organization must complete as part of their healthcare activity.

    Configure the service portal to add a to-dos menu item for completing healthcare-related tasks.

    Enable the to-dos menu item that uses the HCLS to dos (hcls-todo-list) widget for displaying to-do items on a service portal.

    Determine the consent management process for patients.

    Determine whether the privacy policy for patient consent needs to be routed for review and signature to the patient.

    Configure the Patient Portal.

    Set up the Patient Portal available within the Healthcare and Life Sciences Service Management Core application to enable patients to access their healthcare information from the portal.

    Configure the Healthcare and Life Sciences Service Management Core email notifications.

    Configure the Healthcare and Life Sciences Service Management Core email notifications sent to patients about account registration with the Patient Portal.

    Enable B2B2C in Healthcare and Life Sciences Service Management Core.

    Configure the Customer Service Management (CSM) data models to enable business-to-business-to-consumer (B2B2C).

    Configure an external Redox healthcare system as a source system for a custom integration.

    Enable a custom integration application to exchange data with an external Redox healthcare system by configuring the source and destination IDs of the healthcare system in your ServiceNow instance.

    Secure sensitive information.

    Prevent unauthorized users from viewing sensitive healthcare data.