Vaccine Administration Management
Summarize
Summary of Vaccine Administration Management
The ServiceNow® Vaccine Administration Management application enables users, healthcare providers, and clinicians to efficiently manage vaccination workflows for infectious diseases, such as COVID-19. It enhances the immunization process with predefined content and self-service capabilities.
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Key Features
- User Portal: Users can self-register, schedule, reschedule, or cancel vaccinations, access vaccination history, and receive notifications and QR codes for appointments.
- Healthcare Provider Administration: Administrators can track vaccination requests, manage vaccination center lists, and utilize the self-service portal for requests.
- Clinician Appointment Management: Clinicians can administer vaccines, verify user eligibility, manage vaccination tasks, and handle appointment cancellations and no-shows.
Key Outcomes
By utilizing the Vaccine Administration Management application, organizations can streamline the vaccination process, improve user engagement through self-service options, and ensure comprehensive tracking and management of vaccination activities. Compliance with legal obligations remains the responsibility of the utilizing organization or agency.
The ServiceNow® Vaccine Administration Management application provides a workflow for users, healthcare providers, and clinicians to manage vaccinations for infectious diseases, such as COVID-19, from start to finish.
The Vaccine Administration Management application accelerates the immunization process by delivering predefined content to manage vaccinations.
Portal for users
- Self-register and sign up for vaccinations.
- Ask the ServiceNow® Virtual Agent for help.
- Read Knowledge content about infectious diseases, such as COVID-19.
- Answer a pre-vaccine questionnaire to determine vaccine eligibility.
- Schedule appointments by day and time. Users can also reschedule and cancel appointments.
- View previous and upcoming appointments.
- View vaccination history and suggested vaccines that users are eligible for.
- Receive a QR code for vaccine appointments.
- Receive notifications about appointments.
Healthcare provider administration
Requests for vaccinations initiate vaccination tasks so that provider administrators can track the vaccination process to completion.
Use additional Vaccine Administration Management features to prepare users, healthcare providers, and clinicians for requesting and administering vaccinations during pandemics and emergencies like COVID-19.
- Maintain up-to-date information about vaccines, such as models, programs, and availability.
- Manage lists of vaccination centers for use in administering vaccinations and programs.
- Manage the self-service portal that users can use to request vaccinations.
- Provide base system Knowledge content or create articles that users can access to learn more about vaccines.
- Provide base system Virtual Agent conversations so that users can get help.
- Request vaccinations for individual users or mass-schedule appointments.
- Configure location-specific and inventory-based appointment scheduling.
Clinician appointment management
Clinicians can scan a QR code to quickly find the vaccination task and administer the vaccination.
Clinicians can create, read, and update vaccination requests, vaccination tasks, and vaccination questionnaires. A clinician can verify a user's eligibility prior to administering and recording the vaccination. Clinicians can consume inventory after the vaccine is administered.
When scheduling issues or problems arise, clinicians can cancel appointments. If the user doesn't show up to a scheduled appointment, clinicians can mark the appointment as a no-show.
Additional information
- Vaccine Administration Management requires instances that are upgraded to Rome. For earlier versions of Vaccine Administration Management supported on previous instances, see Vaccine Administration Management in the Rome documentation.
To learn more about localization and how to activate a language, see System localization and Activate a language.
- Both the vaccine and clinician portals are compatible with WCAG 2.1.
Notice regarding use by organizations
All decisions in connection with the implementation of this application are at the sole decision of the Organization utilizing this application. Organizations agree that use of the application is not a representation by ServiceNow regarding the application’s compliance with any law or regulation and any suggested language provided out of the box with the application does not constitute legal advice by ServiceNow.
Organizations remain solely responsible for complying with their legal obligations under applicable law, including (but not limited to) data protection and employment laws, and should modify any language within the templates provided to meet the Organizations’ specific requirements.
Notice regarding use by government agencies
ServiceNow is offering this application to government agencies and their authorized users, not to employees of government agencies in their individual capacities. Use of this application is being offered free of charge for a limited or extended time period and with no expectation of payment from the government agency to ServiceNow for use during that time period, nor does usage create an actual or implied future obligation on behalf of the government. ServiceNow hereby expressly waives any future claims for payment from the agency in connection with usage of the application. Government customers are solely responsible to confirm with the agency’s Ethics Office or its authorized representative that acceptance and usage of the application is permissible.
All decisions in connection with the implementation of this application are at the sole decision of the government agency utilizing this application. Agencies remain solely responsible for complying with their legal obligations under applicable laws and regulations, including (but not limited to) data protection and employment laws and regulations, and should modify any language within the templates provided to meet the agency’s specific requirements.