Encryption options in EMR Help

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • EMR Help provides encryption support to secure sensitive information.

    Encryption prevents unauthorized users from viewing sensitive EMR system data.

    The following encryption options on the ServiceNow AI Platform are supported in the EMR Help application:

    Field Encryption

    Field Encryption (CLE), is a built-in feature which permits encryption in encryption modules. The CLE plugin (com.glide.encryption) that enables the encryption of table columns and attachments associated with an EMR system in a service request is activated by default when your administrator installs the EMR Help application.

    Once the CLE plugin (com.glide.encryption) is activated, set up an encryption module and associate it with the required roles that use the EMR Help application. You can encrypt tables or fields (columns within a table) but encryption is most useful for columns in the data table for request parameters that are marked as sensitive data.

    By default, the emr_data encryption module associated with the sn_ind_rmt_help_viewer role is available for use with the EMR Help application.

    To learn more, see Field Encryption.

    Column Level Encryption Enterprise

    Column Level Encryption Enterprise provides an enhanced encryption capability and utilizes the Key Management Framework (KMF). For using the Column Level Encryption Enterprise option with the EMR Help application, your administrator must activate the plugin (com.glide.now.platform.encryption). As an administrator, you can choose to opt in to use CLE with KMF. For more information, see Activate Field Encryption Enterprise.

    Beginning with the Quebec release, the migration of keys and encrypted data from Encryption Support to Field Encryption is automated using scheduled jobs. For more information, see Migrating to Field Encryption Enterprise.
    Note:
    Existing customers on the Paris release must contact ServiceNow Customer Support to migrate keys and encrypted data from Encryption Support to Column Level Encryption Enterprise.