Privacy Case Management home page
Summarize
Summary of Privacy Case Management home page
The Privacy Case Management home page provides privacy case managers with a comprehensive view of their case-related information. It allows managers to monitor cases requiring immediate attention, view graphical dashboards for case status, breach status, and priority, and manage their assigned tasks. Access to the landing page can be done via the launcher icon in the Privacy Workspace. The role required for this access issnprivacycase.privacycasemanager.
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Key Features
- Needs Attention: This section highlights cases needing urgent action, including overdue cases, cases due within the next week, and unassigned cases.
- Case Overview: Provides visual data on active cases categorized by workflow state, breach status, and priority.
- Trends: Displays statistics on reported privacy breaches, case statuses over the past year, and privacy violation cases broken down by business units and causes.
- Tracking: Shows the number of open issues, overdue issues, and issues due in the upcoming week.
- My Tasks: Lists all cases and tasks assigned to the manager, including overdue tasks and pending reviews.
Key Outcomes
Using the Privacy Case Management home page, privacy case managers can efficiently monitor and manage their cases, ensuring timely responses to urgent issues. The graphical dashboards and tracking capabilities enable informed decision-making and prioritization of tasks, ultimately contributing to improved privacy case handling and compliance.
The Privacy Case Management application home page offers the privacy case manager an overview of all your privacy case-related information such as cases that need immediate attention, graphical dashboards to view cases by status, breach status, priority, and so on.
The privacy manager has the role sn_privacy_case.privacy_case_manager, and can launch the
Privacy Case Management landing page using the launcher (
) icon from the Privacy Workspace. The landing page shows the
privacy managers the cases and case tasks assigned
to them and also the
cases that are overdue.
- Needs attention
- Case overview
- Trends
- Tracking
- My tasks
Needs attention
- Overdue cases: Cases for which the closure date has passed.
- Cases due in 7 days: Cases for which the closure date is in the next seven days.
- Unassigned cases: Cases not yet assigned to a case analyst.
Case overview
The Case overview section gives you a graphical representation of all the active cases based on state, breach status, and priority.
- By state: Displays the number of active cases based on the workflow
states that they are in. For example, as a privacy case manager you can view the number of
active cases that are under the investigation state. The states displayed are as follows:
- New
- Triage
- Investigate
- Resolve
- Post case review
- By breach status: Displays the number of active cases by the status
that are as follows:
- Breach detected
- To be determined
- Future potential
- By priority: Displays the number of active cases based on the
priority defined at the case level. The priorities are as follows:
- High
- Moderate
- Low
- Critical
- Planning
Trends
- Number of reported privacy breaches and complaints based on the affected business units and geographical locations.
- Number of privacy cases reported for each primary cause.
- Number of privacy violation and complaint cases open and closed in the last 365 days.
- Cases by impacted business units and by locations.
- Cases by their primary causes
- Open and closed cases in the last 12 months.
Tracking
- Number of open issues for a privacy case.
- Number of overdue issues.
- Number of issues due in the next seven days.
My tasks
- Cases: All the cases assigned to you.
- Overdue cases: Any overdue cases with you.
- Case tasks: All the case tasks assigned to you to work on.
- Case tasks to review: Case tasks pending with you to review. For example, as a case analyst you’ve created a case task and assigned it to a case task owner to work on it. The case task owner completed the case task and submitted it to you for review. All such cases are available in this section.