Set notification properties

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Set Notification Properties

    This section details how to configure notification properties for the Policy and Compliance Management module in ServiceNow. Proper notification management is essential for ensuring timely responses to policy acknowledgements and maintaining compliance with governance standards.

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    Key Features

    • Policy Acknowledge Summary Notifications: Configure how many days after the due date to send summary notifications.
    • Active Control States: Define the states in which a control is considered active, with the first state as the default.
    • Overdue Notifications: Set the number of days after the due date to trigger overdue notifications.
    • Notifications After Due Date: Use specific properties to send notifications after the due date has passed.
    • Notifications Before Due Date: Configure notifications to be sent prior to the due date.
    • Daily Repeats: Enable daily repetition of overdue and reminder notifications until completion.
    • Reminder Notifications: Set days before the due date to start sending reminders.

    Key Outcomes

    By effectively managing these notification properties, ServiceNow customers can ensure timely communication regarding policy acknowledgements, enhance compliance rates, and reduce the risk of overdue acknowledgments. This setup allows for automated reminders and summaries that can significantly improve governance and compliance engagement across the organization.

    After an acknowledgement request has been sent to an audience, different reminder notifications are sent based on the timeliness and state of the response. Properties allow you to configure the notifications.

    These properties are available for Policy and Compliance Management.
    Note:
    Navigate to Policy and Compliance > Administration > Properties.
    Table 1. Properties for Policy and Compliance Management
    Property Description
    Specify how many days after due date to send Policy Acknowledge summary notification. The number of days after an acknowledgement due date has passed before a Policy Acknowledge summary notification is sent.
    States for which the control is active (the first state is the default active state) States of the control in which it is considered active. The first state in the list is the default active state.
    Number of days after Policy Acknowledgement Due Date to send overdue notification. The number of days after an acknowledgement due date has passed before an overdue notification is sent.
    Send a summary of the Policy Acknowledge after its due date. Use property sn_compliance.policy_ack_after_due_summary_timer to specify how many days after due date to send notification. Select Yes to send a Policy Acknowledge summary notification after the days specified in the Specify how many days after due date to send Policy Acknowledge summary notification property has elapsed.

    For example, if the property is set to 1 day, the notification is sent when the acknowledgement is 1 day late.
    Send a summary of the Policy Acknowledge before its due date. Use property sn_compliance.policy_ack_before_due_summary_timer to specify how many days before due date to send notification. Select Yes to send a Policy Acknowledge summary notification prior to the number of days specified in the Specify how many days after due date to send Policy Acknowledge summary notification property is reached.

    For example, if the property is set to 1 day, the notification is sent 1 day before the due date.
    Repeat the Policy Acknowledgement overdue notification daily Select Yes to repeat the overdue notification on a daily basis until it is completed.
    Number of days before Policy Acknowledgement Due Date to send reminder notification. The number of days prior to the acknowledgement due date to begin sending reminder notifications.
    Repeat the Policy Acknowledgement Due Date reminder daily until Policy Acknowledgement is due Select Yes to send reminder notifications on a daily basis starting on the day determined by your setting in the Number of days before Policy Acknowledgement Due Date to send reminder notification property.

    For example, if you select Yes in this property and the due date occurs in 7 days, and you specified 3 days in the previous property, reminder notifications begin in 3 days and repeat daily.
    Specify how many days before due date to send Policy Acknowledge summary notification. The number of days prior to the due date to send the Policy Acknowledge summary notification.