Resilience metrics
Summarize
Summary of Resilience metrics
The Resilience metrics feature within the Operational Resilience Workspace provides users with critical insights into the status of services, business services, and pillars in their organization. The landing page serves as a central hub for monitoring these metrics, allowing users to assess operational health and identify areas for improvement.
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Key Features
- Services Overview Tab: Displays resilience metrics for services, including operational status, completed activities, red flags, and improvement suggestions. Data is fetched via the Service (CMDB) Main node configuration.
- Business Services Overview Tab: Shows metrics for business services, similar to the Services Overview tab, using the Opres with CSDM header Main node configuration.
- Pillars Overview Tab: Highlights the status and metrics of organizational pillars.
- Customizable Views: Administrators can configure which tabs are visible on the landing page based on the organization's needs.
- Role-based Report Access: Separate reports are available for BCM Professional and IRM Professional users, with specific roles controlling access to different reports.
Key Outcomes
By utilizing the Resilience metrics feature, ServiceNow customers can effectively monitor and manage their operational resilience, enabling timely decision-making and strategic improvements across services and business operations. Enhanced role configurations ensure that users have access to relevant reports tailored to their responsibilities, promoting better insights and governance in resilience management.
You can view resilience metrics for services or business services, and pillars on the landing page of the Operational Resilience Workspace.
Services, Business services, and Pillars overview
The landing page displays a summary of the resilience metrics for the services or business services and pillars.
- Services overview tab—Displays an overview of the status of the services in your organization. The Service (CMDB) Main node configuration fetches service-related data. Resilience metrics for the services, including their operational status, completed activities, red flags, and suggestions for improvements, are displayed on this tab. For information on the resilience metric displayed on the Services overview tab, see Services overview tab.
- Business services overview tab—Displays the status of the business services in your organization. The Opres with CSDM header Main node configuration sets up the business services-related data. Resilience metrics for the business services, including their operational status, completed activities, red flags, and suggestions for improvements, are displayed on this tab. For information on the resilience metric displayed on the Business services overview tab, see Business services overview tab.
- Pillars overview tab—Displays the status and metrics of the pillars in your organization. For information on the resilience metric displayed on the Pillars overview tab, see Pillars overview tab.
Existing customers typically use the Service (CMDB) Main node configuration, while new customers use the OpRes with CSDM header Main node configuration. Depending on the setup done by your administrator, either the Services overview or the Business services overview tab, is shown on the landing page.
Administrators or UI Builder administrators can show or hide these tabs from the Workspace view based on organizational needs. For information on how to display or hide either the Services overview or Business services overview tab, see Showing the tabs in the Workspace view.
Displaying reports for different user roles
Separate reports are displayed in the Operational Resilience Workspace landing page for BCM Professional and IRM Professional users.
Enhanced roles for accessing the reports
The roles installed with Operational Resilience now contain the relationship for BCM Professional and IRM Professional users.
All Operational Resilience users can access general reports on the landing page.
- sn_oper_res.bcm_opres_admin
- sn_oper_res.bcm_opres_manager
- sn_oper_res.bcm_opres_user
- sn_oper_res.irm_opres_admin
- sn_oper_res.irm_opres_manager
- sn_oper_res.irm_opres_user