Create New Business Service form

  • Release version: Washingtondc
  • Updated March 31, 2025
  • 1 minute to read

    • Use the Create New Business Service form in Operational Resilience Workspace to set up a business service and configure its related lists.

    Create New Business Service form

    For a description of the field values, see the following table.
    Table 1. Create New Business Service form
    Field Description
    Details tab
    Name Name of the business service.
    Approval group Approval group that is responsible for the approval of the business service. For example, Application Development or Application Security group.
    Model ID Model ID for the business service.
    Support group Support group for the business service.
    Owned by Owner of the business service. This field is auto-filled.
    Change group Change group that is responsible for updating the business service.
    Business criticality Criticality of the business service. The available options are as follows:
    • 1—most critical
    • 2—somewhat critical
    • 3—less critical
    • 4—not critical
    Managed by User role that manages the service.
    Version Version of the business service.
    SLA Service level agreements (SLAs) for the business service.
    Used for Usage category that the service is used for. For example, Staging. The available options are as follows:
    • Production
    • Staging
    • QA
    • Test
    • Development
    • Demonstration
    • Training
    • Disaster recovery
    Location Location of the business service, such as Seattle or Fairfax.
    Operational status Operational status of the business service. The available options are as follows:
    • Operational
    • Non-Operational
    • Repair in Progress
    • DR Standby
    • Ready
    • Retired
    • Pipeline
    • Catalog
    Vendor Vendor that is responsible for operating the business service.
    Service classification Classification of the service. The available options are as follows:
    • Business Service
    • Technical Service
    • Application Service
    Comments Comments section for the business service. Typically, the Operational Resilience administrators add the comments about the business service.
    Offerings Service offerings associated with the business service.
    Business processes Business processes associated with the business service.
    Application services Application services associated with the business service.
    Dependencies Dependencies associated with the business service.
    Issues Issues associated with the business service.
    High risks High risks associated with the business service.
    Change requests Change requests associated with the business service.
    Tasks Tasks associated with the business service.
    Incidents Incidents associated with the business service.
    Outages Outages associated with the business service.
    Importance and impact assessment Importance and impact assessment associated with the business service.
    Scenario analysis Scenario analysis associated with the business service.
    Operational vulnerabilities Operational vulnerabilities associated with the business service