Working with GDPR DPIA overview dashboards and reports

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 4 minutes to read
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    Summary of Working with GDPR DPIA Overview Dashboards and Reports

    The GDPR DPIA Use Case Accelerator dashboard provides executives with a comprehensive view of key data points, including risks, assessments, and mitigation measures. This functionality allows users to quickly identify areas of concern. Please note that starting with the Rome release, this accelerator will be hidden from new instances but will continue to be supported.

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    Key Features

    • Interactive Reports: Users can navigate to GDPR DPIA > Overview to access reports. Charts are interactive, allowing users to click on elements for detailed information.
    • Activity Overview Reports: Metrics such as high-risk operations, missing DPO reviews, and existing DPIA assessments are available for quick assessment.
    • Nature Reports: These include data collection methods, storage methods, and security measures, providing insights into assessment responses.
    • Scope Reports: Offers data on collection size, frequency, and sensitivity, enhancing understanding of data processing operations.
    • Context Reports: Evaluates relationships, control offered, and public concerns associated with data processing.
    • Consent and Assess Reports: Focuses on consent methods and lawful bases for processing, ensuring compliance with GDPR requirements.
    • Mitigation Reports: Includes heatmaps for likelihood and severity of harm, alongside open issues and suggested mitigation measures.

    Key Outcomes

    By utilizing the GDPR DPIA overview dashboards and reports, ServiceNow customers can effectively manage compliance with GDPR regulations, identify high-risk data processing activities, and facilitate informed decision-making related to data protection measures. This results in enhanced oversight, risk mitigation, and support for compliance efforts across the organization.

    The GDPR DPIA Use Case Accelerator overview dashboard provides an executive view into various data points, such as risks, assessments, and risk mitigation measures, helping the GDPR DPIA executives and officers pinpoint areas of concern quickly.

    Note:
    Starting with the Rome release, GRC: GDPR DPIA Accelerator is being prepared for future deprecation. It will be hidden and no longer activated on new instances, but will continue to be supported. For details, see the Deprecation Process [KB0867184] article in the Now Support knowledge base.
    To view the reports, navigate to GDPR DPIA > Overview. In each chart, you can point to any part of a chart (bar, pie, data point, and so on) to view general data specific to that part. If you click any part of a report, a list opens to provide detailed information.
    Sample GDPR DPIA report
    Note:

    If customized dashboards are needed, see Create and use dashboards for more information.

    Table 1. Reports on the Activity Overview tab
    Name Visual Description
    High Risk Single Score Single score icon Metric indicates count of data processing operations identified as high risk.
    Missing DPO Review Single Score Single score icon Metric indicates count of data processing operations not reviewed by Data Processing Officer (DPO).
    Missing Code of Conduct Single Score Single score icon Metric indicates count of data processing operations not leveraging approved code of conduct.
    Missing Data Subject Views Single Score Single score icon Metric indicates count of data processing operations not seeking data subject views.
    Preexisting GDPR Single Score Single score icon Metric indicates count of data processing operations existing before GDPR regulation came into effect.
    Using Existing DPIA Single Score Single score icon Metric indicates count of data processing operations using existing DPIA assessment.
    Assessment Status Horizontal bar Horizontal bar icon Review data processing operations by preliminary assessment status.
    Approval Status Horizontal bar Horizontal bar icon Review data processing operations by approval status.
    Table 2. Reports on the Nature tab
    Name Visual Description
    Data Collection Methods Horizontal bar Horizontal bar icon Review assessment responses for data processing operations by collection methods.
    Data Collection Sources Horizontal bar Horizontal bar icon Review assessment responses for data processing operations by collection sources.
    Data Storage Methods Horizontal bar Horizontal bar icon Review assessment responses for data processing operations by storage methods.
    Data Deletion Methods Horizontal bar Horizontal bar icon Review assessment responses for data processing operations by deletion methods.
    Data Usage Horizontal bar Horizontal bar icon Review assessment responses for data processing operations by usage.
    Data Retention Period Horizontal bar Horizontal bar icon Review assessment responses for data processing operations by retention periods.
    Security Measures Horizontal bar Horizontal bar icon Review assessment responses for data processing operations by security concern measures.
    Innovative Technologies Used Horizontal bar Horizontal bar icon Review assessment responses for data processing operations by innovative technologies used.
    Table 3. Reports on the Scope tab
    Name Visual Description
    Data Collection Size Horizontal bar Horizontal bar icon Review assessment responses for data processing operations by data collection sizes.
    Data Collection Frequency Horizontal bar Horizontal bar icon Review assessment responses for data processing operations by collection frequency.
    Data Sensitivity Horizontal bar Horizontal bar icon Review assessment responses for data processing operations by data sensitivity.
    Individuals Affected Horizontal bar Horizontal bar icon Review assessment responses for data processing operations by individuals affected.
    Geographic Areas Covered Horizontal bar Horizontal bar icon Review assessment responses for data processing operations by geographic areas.
    Table 4. Reports on the Context tab
    Name Visual Description
    Nature of Relationships Horizontal bar Horizontal bar icon Review assessment responses for data processing operations by relationships with individuals.
    Level of Control Offered Horizontal bar Horizontal bar icon Review assessment responses for data processing operations by control offered to individuals.
    Data Processing Concerns Horizontal bar Horizontal bar icon Review assessment responses for data processing operations by processing concerns.
    Current State of Technology Horizontal bar Horizontal bar icon Review assessment responses for data processing operations by the current state of technology.
    Issues of Public Concern Horizontal bar Horizontal bar icon Review assessment responses for data processing operations by issues of public concern.
    Table 5. Reports on the Consent tab
    Name Visual Description
    Consent Methods Horizontal bar Horizontal bar icon Review assessment responses for data processing operations by consent methods.
    Table 6. Reports on the Assess tab
    Name Visual Description
    Lawful Basis for Processing Horizontal bar Horizontal bar icon Review assessment responses for data processing operations by lawful basis for processing.
    International Transfer Safeguards Horizontal bar Horizontal bar icon Review assessment responses for data processing operations by international transfer safeguards.
    Data Quality and Data Minimization Measures Horizontal bar Horizontal bar icon Review assessment responses for data processing operations by data quality and data minimization.
    Processor Compliance Measures Horizontal bar Horizontal bar icon Review assessment responses for data processing operations by measures processors take to comply.
    Individual Rights Measures Horizontal bar Horizontal bar icon Review assessment responses for data processing operations by measures to support user rights.
    Table 7. Reports on the Mitigate tab
    Name Visual Description
    Likelihood of Harm HeatmapHeatmap icon Review assessment responses for data processing operations by likelihood of harm.
    Severity of Harm HeatmapHeatmap icon Review assessment responses for data processing operations by severity of harm.
    DPIA Open Issues Horizontal bar Horizontal bar icon Review DPIA open issues for data processing operations by priority and state.
    DPIA Open Response Tasks Horizontal bar Horizontal bar icon Review DPIA-related response tasks for data processing operations by priority and state.
    Suggested Mitigation Measures Horizontal bar Horizontal bar icon Review assessment responses for data processing operations by mitigation measures.