Plan overview scorecards for plan usage details
Summarize
Summary of Plan Overview Scorecards for Plan Usage Details
The Overview tab provides essential information regarding the business continuity plan, including its effectiveness in recovering assets during loss scenarios. It details both crisis events and exercises that utilize the plan, helping to assess its overall performance.
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Plan Usage and Results
This section outlines the performance metrics of the current plan:
- Total Crisis Events: The total number of crisis events that reference the plan.
- Ongoing Crisis Events: Number of crisis events currently in progress.
- Last Crisis Event Date: The end date and time of the most recent crisis event.
- Total Exercises: The total number of exercises associated with the plan.
- Ongoing Exercises: Number of exercise events currently active.
- Last Exercise Date: The end date and time of the last completed exercise.
- Last Exercise Result: Indicates the success or failure of the last completed exercise.
A color-coded donut chart visualizes the success rates of completed exercises, categorizing them as successful, unsuccessful, or successful with issues.
Plan Details
This section provides insights into:
- Scope: Lists all assets identified in the plan, showing the minimum Recovery Point Objective (RPO) and Recovery Time Objective (RTO) values.
- Recovery Teams: A scorecard indicating assigned recovery roles to teams or individuals, highlighting both assigned and unassigned roles.
- Documentation: Displays the total number of documentation sections linked to the plan, indicating their status as either updated or pending completion.
- Recovery Tasks: Identifies groups and owners responsible for carrying out recovery activities, showing the assignment status of these tasks.
- Dependencies by Loss Scenario: A donut chart illustrating assets covered by strategies, indicating whether each asset has an associated strategy.
Key Outcomes
ServiceNow customers can utilize this scorecard to gain a comprehensive understanding of their business continuity plans, ensuring that they are well-prepared for potential crises. By reviewing the effectiveness and details of their plans, customers can enhance their recovery strategies and improve overall resilience.
The Overview tab gives you the details of the plan and the exercise and actual events that use the plan. It also indicates how successful the plan was in recovering the assets in a loss scenario.
Plan usage and results
The Plan Usage and Results section shows the details of the crisis and exercise events that use the current plan that you are viewing.
- Related Crisis Events
- Total Crisis Events: The total number of crisis events that use the current plan.
- Ongoing Crisis Events: The number of crisis events that are currently in progress.
- Last Crisis Event Date: The actual end date and time of the last crisis event that happened.
Figure 1. Related crisis events - Related Exercises
- Total Exercises: The total number of exercises that use the current plan.
- Ongoing Exercises: The number of exercise events that are currently in progress.
- Last Exercise Date: The actual end date and time of the last completed exercise event.
- Last Exercise Result: Indicates whether the last completed exercise event was successful or not.
Figure 2. Related exercises - Exercise Results
- The color-coded donut indicates the number of completed exercise events that were
successful, unsuccessful, and successful with issues.
Figure 3. Exercise results
Plan details
- Scope
Displays all the assets identified in the plan as Total. Out of all the RPO and RTO that a primary element supports, the minimum value of RPO and RTO is displayed.
Figure 4. Plan assets scorecard 
- Recovery Teams
The scorecard helps you to identify teams and individuals with clear guidelines of responsibilities to act at the time of a crisis.
The assigned score indicates that a recovery role of a plan has been assigned to a group or a user. The unassigned score indicates that the recovery role is not assigned to any group or user.
Figure 5. Recovery teams scorecard 
- Documentation
Displays the total number of documentation sections that are attached to the plan. The breakdown shows the status of the documentation sections that are updated according to the plan and in Complete state. The Pending state indicates the documentation sections that are still under edit.
Figure 6. Documentation scorecard 
- Recovery Tasks
The recovery tasks scorecard indicates a group and an owner for the group, identified to carry out the activities of the plan during the recovery process.
Figure 7. Recovery Tasks scorecard 
Out of the total number of activities identified for the plan, the assigned score indicates the number of activities for which groups have been assigned. Unassigned score indicates plan activities for which groups have not been assigned.
- Dependencies by Loss scenario
- The donut chart shows the assets covered by a strategy, and uses colors to indicate whether
the asset has a strategy or not. A loss scenario plan must have at least one strategy for an
asset. However, you can also have a single strategy covering multiple assets.
Figure 8. Dependencies by loss scenarios