Setup for BCM and CSDM tables
Summarize
Summary of Setup for BCM and CSDM tables
This document provides guidance on setting up Business Continuity Management (BCM) in conjunction with Common Service Data Model (CSDM) tables within the ServiceNow platform. It emphasizes the integration of BCM with other ServiceNow products to enhance value and effectiveness in managing business continuity.
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Key Features
- CSDM Tables Managed by BCM: Includes Business Process, Business Service, Locations, Business Applications, Users and Groups, Application Service, and Information Object tables.
- CSDM Tables Used by BCM: Key tables include Locations table, Mapped Application Service table, Configuration Item table, Business Process table, Business Unit and Department tables, Users and Groups table, Business Applications table, and Information Object table.
- Integration with Other Products: BCM works effectively with Integrated Risk Management (IRM) and Operational Resilience to enhance planning and resilience tracking.
Key Outcomes
Implementing the CSDM framework allows for a better structure of business services and capabilities, aiding in impact assessments during incidents, problems, and changes. Understanding the distinctions between business services and capabilities helps streamline operational efficiencies and enhances the utility of the Service Catalog for business users.
By utilizing BCM alongside other ServiceNow products, organizations can create a comprehensive BCM program that integrates risk assessments and maintains robust business continuity plans.
Business Continuity Management manages and uses CSDM tables. Several ServiceNow products benefit from and add value to Business Continuity Management.
Follow the CSDM guidelines
The sections that follow identify the tables that you will configure.
For instructions on implementing the CSDM guidelines, see Implementing the CSDM framework in stages.
CSDM tables managed by BCM
- Business Process
- Business Service
- Locations
- Business Applications
- Users and Groups
- Application Service
- Information Object
CSDM tables used by BCM
- Locations table [cmn_location]
- Mapped Application Service table [cmdb_ci_service_discovered]
- Configuration Item table [cmdb_ci*]
- Business Process table [cmdb_ci_business_process]
- Business Unit and Department tables [business_unit, cmn_department]
- Users and Groups user table [sys_user]
- Business applications table [cmd_ci_business_appl]
- Information Object table
Products that add value to BCM
When you use BCM with other ServiceNow products, you increase the value you get from Business Continuity Management.
Integrated Risk Management (IRM), for example, provides a holistic approach to the BCM program. The risk assessments become a critical input for creating the business continuity planning phase. The BCM policy can be authored and maintained in the policy and compliance capability of IRM.
Products that benefit from BCM
- Integrated Risk Management
Risk assessments can be scoped based on the business impact analysis done on business services, business processes, and applications.
- Operational Resilience
The business continuity plan status and exercise results are used to track the resilience profile of the business services.
Additional considerations
Consider these points while implementing the CSDM framework.
- The difference between a business capability and a business service
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A business service is a service type that is published to business users. A business service typically implements one or more business capabilities. Usually, business users order business services. Business users can select the desired offering and service commitment levels via the Service Catalog. For example, procurement, shipping, and finance.
- A business service is an operational CI.
- A business service must be a one-level service and not a hierarchy of business services.
- A business service can be used for impact in Incident, Problem, and Change and for approvals for Change.
- A business service must be focused on the consumer or seller.
A business capability is a high-level capability that supports a business model or fulfills a mission for your organization.
A business capability typically describes a specific task that achieves one or more business outcomes. Business capabilities are often listed as verbs (for example, manage financials or provide IT support services). You can use business capabilities to rationalize and prioritize the cost of business applications and business services.
- The difference between a business application and an application
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- A business application (cmdb_ci_business_app) represents the single, logical construct of the application that is made of all application services including the environment, software, and hardware that has been deployed.
- An application (cmdb_ci_appl) represents the specific running installation of software running on a specific server, often populated from discovery.