Business Continuity Management use cases

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Typical Business Continuity Management use cases are described in this section.

    Business Impact Analysis use case

    The Business Continuity Managers are enabled with BIAs. In the BIAs the users can analyze the financial and non-financial impact of a service, process, and Configuration Item (CI) downtime to classify the CMDB data into recovery tiers, and identify the recovery objectives.

    The managers can also identify the CI and non-CI dependencies like:
    • CIs: Business applications, application services, servers, hardware.
    • Non-CIs: Business services, business processes, locations, users, groups, business units, departments, suppliers.

    Business Continuity Planning and Recovery Management use case

    Business continuity managers can create and manage business continuity and IT Disaster Recovery (DR) plans by referencing the CIs.

    Business continuity managers can identify recovery strategies and instructions to recover the configuration items (CIs) and non-configuration items in case of a disruptive event.

    Crisis Management use case

    Crisis managers can identify the impacted CIs and non-CI items like datacenters, locations, business units due to a crisis event.


    BCM use case: Identify items in the threat radius of an upcoming event.

    Crisis managers can alert the stakeholders of items under risk, send notifications, and activate recovery plans related to the CI and non-CI information.


    BCM use case: Send notifications and activate recovery plans.