View an Alternative Dispute Resolution case record

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • View the details of an Alternative Dispute Resolution (ADR) case record in the CSM/FSM Configurable Workspace so that you can review the complete ADR case information.

    Antes de Iniciar

    Role required: sn_telco_adr_mgmt_manager

    Procedimento

    1. Navigate to All > Workspaces > CSM/FSM Configurable Workspace.
    2. Select the list icon (List Icon.).
    3. Navigate to Alternative Dispute Resolution > All.
    4. Select the ADR case record that you want to see the details.