---
sourceDocument: Australia Telecommunications, Media, and Technology
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/telecom-media-technology

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Capture ADR information form

# Capture ADR information form {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

The Capture initiator details form enables you to collect the escalated complaint details for an Alternative Dispute Resolution (ADR) case.
{#capture-adr-information-form__table_zyv_cjy_f3c__entry__2}

| Field | Description |
|-|-|
| Product/service location | Location of the product or service where the issue is on. |
| Affected product/service inventory | The product or service, which the issue is facing. |
| Service status | Status of the service. |
| Category | Category for the complaint. This list contains the industry-standard categories that are based on the selected complaint type. |
| Subcategory | Subcategory for the complaint. This list contains the industry-standard subcategories that are based on the selected complaint category. |
| Priority |   |
| Date issue occurred | Date on which your issue is occurred. |
| ADR received date | Date on which the complaint is received. |
| Short description | Brief description of the complaint. |
| Description | Detailed summary of the complaint. |
[Tabela 1. Capture ADR information form]

{#capture-adr-information-form__table_zyv_cjy_f3c}
**Tarefas relacionadas**   

* [Create an Alternative Dispute Resolution case](https://servicenow-prod.fluidtopics.net/1qQj7txk8oFXX_ek1t~bKQ "Create an Alternative Dispute Resolution (ADR) case record in the CSM/FSm Configurable Workspace so that you can investigate and resolve an escalated complaint.")