Configure the Now Assist for Telecommunications, Media and Technology (TMT) application so that enterprise providers can use the Service Exchange Mapping Assist feature in the Core UI.
Antes de Iniciar
Role required: admin
Procedimento
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Install the Now Assist for Telecommunications, Media and Technology (TMT) plugin (sn_tmt_gen_ai).
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Navigate to and access the Features tab of the Now Assist Admin console.
If you’re already in the Now Assist Admin console, you can select the Now Assist Features tab on the screen.
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Select Customer and select TMT in the Select product drop down list.
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On the Service Exchange feature card, select View details.
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In the All available Service Exchange skills section, select Turn on.
Your skill is configured and activated. Agents can now automatically generate transform mapping between the provider and consumer fields.