---
sourceDocument: Australia Telecommunications, Media, and Technology
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/telecom-media-technology

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# Skill inputs

# Skill inputs for Now Assist for Telecommunications, Media and Technology (TMT) {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 8 min. de leitura

Use inputs for each skill to configure how and when a skill is used.

## Overview of Now Assist for TMT {#now-assist-skill-inputs__section_udn_1bp_5bc}

Depending on the selected skill, you can configure inputs. These settings determine how a skill is used. An input identifies the data that is used for a skill, such as the table and fields that are used to generate a service problem
case summary, resolution notes summary, customer service summary, and test summary.

Domain separation allows users to separate data, processes, and administrative tasks into logical groupings known as domains. Domain separation enables users to independently manage skill configurations, data
visibility, and other settings within each domain. Domain separation is possible at the skill level and at the individual configuration level.

Domain separation is possible at the skill level and at the individual configuration level.

Enable security for Now Assist skills and flows through access control lists (ACLs) and user identities. For more information, see [Configure ACLs for AI agents and agentic workflows](https://www.servicenow.com/docs/access?context=aia-security-implementation&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

To understand more about the ServiceNow domain separation, see [Exploring domain separation](https://www.servicenow.com/docs/access?context=c_DomainSeparation&version=australia&pubname=australia-platform-security&ft:locale=en-US).

## Service Problem Case sentiment analysis skill {#now-assist-skill-inputs__section_hrb_5xd_33c}

The Service Problem Case sentiment analysis skill uses the following table and field inputs to analyze the customer sentiment on a service problem case.
{#now-assist-skill-inputs__table_irb_5xd_33c__entry__2}

| Input | Description |
|-|-|
| Input table | Service Problem Case \[sn_sprb_mgmt.admin\] |
| Input fields | * Description * Short description * State * Issue severity * Additional comments * Work notes {#now-assist-skill-inputs__ul_jrb_5xd_33c} |
[Tabela 1. Inputs for the service problem case sentiment analysis skill]

{#now-assist-skill-inputs__table_irb_5xd_33c}

## Comprehensive summary of linked records skill {#now-assist-skill-inputs__section_bwr_ryd_33c}

The comprehensive summary of linked records skill uses the following table and field inputs to generate the summary of linked records in an Alternative Dispute Resolution (ADR) case.
{#now-assist-skill-inputs__table_cwr_ryd_33c__entry__2}

| Input | Description |
|-|-|
| Input table | ADR Complaint \[sn_telco_adr_mgmt_complaint\] |
| Input fields | Short description |
[Tabela 2. Related inputs for the comprehensive summary of linked records skill]

{#now-assist-skill-inputs__table_cwr_ryd_33c}

## Deadlock letter draft generation skill {#now-assist-skill-inputs__section_wp5_czd_33c}

The deadlock letter draft generation skill uses the following table and field inputs to generate a deadlock letter for an ADR case.
{#now-assist-skill-inputs__table_xp5_czd_33c__entry__2}

| Input | Description |
|-|-|
| Input table | ADR Complaint \[sn_telco_adr_mgmt_complaint\] |
| Input fields | ADR record sys_id |
[Tabela 3. Inputs for the deadlock letter draft generation skill]

{#now-assist-skill-inputs__table_xp5_czd_33c}

## Resolution notes generation for ADR skill {#now-assist-skill-inputs__section_qcr_rzd_33c}

The resolution notes generation for ADR skill uses the following table and field inputs to generate the resolution notes for an ADR case.
{#now-assist-skill-inputs__table_rcr_rzd_33c__entry__2}

| Input | Description |
|-|-|
| Input table | ADR Complaint \[sn_telco_adr_mgmt_complaint\] |
| Input fields | ADR record sys_id |
[Tabela 4. Related inputs for the deadlock letter draft generation skill]

{#now-assist-skill-inputs__table_rcr_rzd_33c}

## Risk signal and issues summarization skill {#now-assist-skill-inputs__section_nmt_q4j_fhc}

The risk signal and issues summarization skill includes the inputs that identify the table and fields that are used when a risk signal and issues summary is generated.
{#now-assist-skill-inputs__table_ecp_vqk_fhc__entry__2}

| Input | Description |
|-|-|
| Input table | Risk signal and issues |
| Input fields | * Account Name * Priority * Description * Short description * State * Source record * Category Name * Probability {#now-assist-skill-inputs__ul_ckm_qqk_fhc} |
[Tabela 5. Inputs for the risk signal and issues summarization skill]

{#now-assist-skill-inputs__table_ecp_vqk_fhc} {#now-assist-skill-inputs__table_wps_lrk_fhc__entry__2}

| Input | Description |
|-|-|
| Input table | Risk solution |
| Input fields | * Source record * Source table * impacted_record * impacted_table {#now-assist-skill-inputs__ul_ekm_qqk_fhc} |
[Tabela 6. Input for risk signal and issues summarization skill]

{#now-assist-skill-inputs__table_wps_lrk_fhc}

## Draft risk closure notes summarization skill {#now-assist-skill-inputs__section_yjd_1tt_j3c}

The draft risk closure notes summarization skill automatically generates closure notes and closes eligible risk signals at the end of each day based on the status of their associated risk solutions.
{#now-assist-skill-inputs__table_f2g_ntt_j3c__entry__2}

| Input | Description |
|-|-|
| Input table | Risk signal and issues |
| Input fields | * Account Name * Priority * Description * Short description * State * Source record * Category Name * Probability {#now-assist-skill-inputs__ul_g2g_ntt_j3c} |
[Tabela 7. Inputs for the draft risk closure notes summarization skill]

{#now-assist-skill-inputs__table_f2g_ntt_j3c}

## Customer service summary skill {#now-assist-skill-inputs__section_opj_1zv_lfc}

The customer service summary skill helps user to get information on the customer service issues from their knowledge graph. You can configure the input in the following customer service summarization stages:

* General details
* Graph questionnaireTo add or modify the queries, see [Configure the graph questionnaire Now Assist for Telecommunications, Media and Technology (TMT)](https://servicenow-prod.fluidtopics.net/1O5agqFVt7pZ2CPZwTuBXA "Configure the graph questionnaire to add or modify the new queries to retrieve the knowledge graph data.").

* Customize promptTo customize the prompt, see [Customize a skill in Now Assist for TMT](https://servicenow-prod.fluidtopics.net/wPa4y9aHQo6eq8xdQVDXIg "If you have the admin role, you can customize a Now Assist for Telecommunications, Media and Technology (TMT) skill so that agents can use the generative AI skills in CSM Configurable Workspace and in Core UI.").

* Define access
* Select display
* Review and activate
{#now-assist-skill-inputs__ul_jc2_k1w_lfc}
{#now-assist-skill-inputs__table_ggl_h3b_mfc__entry__2}

| Input | Description |
|-|-|
| Input table | Service Problem Case \[sn_sprb_mgmt.admin\] |
[Tabela 8. Inputs for the customer service summary skill]

{#now-assist-skill-inputs__table_ggl_h3b_mfc}

## Service problem case summarization skill {#now-assist-skill-inputs__section_dld_vcp_5bc}

The service problem case summarization skill includes the inputs that identify the table and fields that are used when a service problem case summary is generated. You can configure the input in the following service problem case summarization stages:

* General details
* View input
* Customize prompt
* Define availability
* Select display
* Review and activate
{#now-assist-skill-inputs__ul_w2g_fnm_vdc}

In this release, you can't modify a skill's input data source. The data source contains the tables and fields that the skill relies on.
{#now-assist-skill-inputs__table_bsy_bdp_5bc__entry__2}

| Input | Description |
|-|-|
| Input table | Service Problem Case \[sn_sprb_mgmt_case\] |
| Input fields | * Description * Short description * Work notes * Additional comments * Diagnostic TaskFields: * Description * Short description * Work notes * state * sys id {#now-assist-skill-inputs__ul_hjz_mgm_c2c} * Resolution TaskFields: * Description * Short description * Work notes * state {#now-assist-skill-inputs__ul_vxq_wgm_c2c} {#now-assist-skill-inputs__ul_j4p_fdp_5bc} |
| Input templates | * Verify * Diagnose * Repair * Test \& Resolve * Close {#now-assist-skill-inputs__ul_mx2_jmm_vdc} |
[Tabela 9. Inputs for the service problem case summarization skill]

{#now-assist-skill-inputs__table_bsy_bdp_5bc}

## Resolution notes generation skill {#now-assist-skill-inputs__section_mdj_hjp_5bc}

The resolution notes generation skill includes the inputs that identify the table and fields that are used when the resolution notes are generated for a service problem case.

In this release, you can't modify a skill's input data source. The data source contains the tables and fields that the skill relies on.
{#now-assist-skill-inputs__table_yng_4jp_5bc__entry__2}

| Input | Description |
|-|-|
| Input table | Service Problem Case \[sn_sprb_mgmt_case\] |
| Input fields | * Description * Short description * Work notes * Additional comments {#now-assist-skill-inputs__ul_ljm_rjp_5bc} |
[Tabela 10. Inputs for the resolution notes generation skill]

{#now-assist-skill-inputs__table_yng_4jp_5bc}

## Test summarization skill {#now-assist-skill-inputs__section_kzk_sjp_5bc}

The test summarization skill includes the inputs that identify the table and fields that are used when a test summary is generated.

The following table lists the inputs that you can configure for the test summarization skill.
{#now-assist-skill-inputs__table_j2y_4kp_5bc__entry__2}

| Input | Description |
|-|-|
| Input table | Test Run \[sn_st_mgmt_test\] |
| Input field | Name |
[Tabela 11. Inputs for test summarization skill]

{#now-assist-skill-inputs__table_j2y_4kp_5bc} {#now-assist-skill-inputs__table_g5c_ntm_1cc__entry__2}

| Input | Description |
|-|-|
| Input table | Test Measure \[sn_st_mgmt_test_measure\] |
| Input field | * Metric name * Metric description * Value * Rule violation {#now-assist-skill-inputs__ul_s5d_wtm_1cc} |
[Tabela 12. Related input for test summarization skill]

{#now-assist-skill-inputs__table_g5c_ntm_1cc}

## Knowledge article generation skill {#now-assist-skill-inputs__section_qjr_cjm_vdc}

The knowledge article generation skill includes the inputs that identify the table and fields that are used when the knowledge article draft is generated for a case.

In this release, you can't modify a skill's input data source. The data source contains the tables and fields that the skill relies on.

The following table lists the inputs for the knowledge article generation skill.  
{#now-assist-skill-inputs__table_g5x_yjm_vdc__entry__2}

| Input | Description |
|-|-|
| Input table | Case \[sn_customerservice_case\] |
| Input fields | * Short description * Description * Resolution notes * Work notes * Comments {#now-assist-skill-inputs__ul_u4y_skm_vdc} |
[Tabela 13. Related inputs for the knowledge article generation skill]

{#now-assist-skill-inputs__table_g5x_yjm_vdc}

## Account onboarding case summarization skill {#now-assist-skill-inputs__section_dbm_klc_5dc}

The account onboarding case summarization skill includes the inputs that identify the table and fields that are used when an account onboarding summary is generated. You can configure the input in the following account onboarding case stages:

* Form details
* Data capture
* Development
* Training
* Testing
{#now-assist-skill-inputs__ul_pl3_wvc_5dc}
{#now-assist-skill-inputs__table_aj3_mtc_5dc__entry__2}

| Input | Description |
|-|-|
| Input table | Account Onboarding Case \[sn_acct_lc_onb_case\] |
| Input fields | * Service Exchange integration * Short description * Description * Go live date * Days remaining * Work notes * Additional comments {#now-assist-skill-inputs__ul_bj3_mtc_5dc} |
| Stage - Data Capture |   |
[Tabela 14. Inputs for the account onboarding case summarization skill]

{#now-assist-skill-inputs__table_aj3_mtc_5dc} {#now-assist-skill-inputs__table_r5b_ftf_5dc__entry__2}

| Input | Description |
|-|-|
| Input table | Account Lifecycle Import Task |
| Input field | * State * Days remaining * Published records * Work notes * Additional comments * Target table * Total records updated {#now-assist-skill-inputs__ul_s5b_ftf_5dc} |
[Tabela 15. Related input for account onboarding skill]

{#now-assist-skill-inputs__table_r5b_ftf_5dc} {#now-assist-skill-inputs__table_e5s_g5f_5dc__entry__2}

| Input | Description |
|-|-|
| Input table | Account Lifecycle Task |
| Input field | * Short description * State * Days remaining * Type * Work notes * Additional comments {#now-assist-skill-inputs__ul_f5s_g5f_5dc} |
[Tabela 16. Related input for account onboarding skill]

{#now-assist-skill-inputs__table_e5s_g5f_5dc} {#now-assist-skill-inputs__table_xnb_p5f_5dc__entry__2}

| Input | Description |
|-|-|
| Input table | Account Lifecycle Import Task |
| Input field | * State * Days remaining * Published records * Work notes * Additional comments * Target table * Total records updated {#now-assist-skill-inputs__ul_ynb_p5f_5dc} |
[Tabela 17. Related input for account onboarding skill]

{#now-assist-skill-inputs__table_xnb_p5f_5dc}

## Engagement summarization skill {#now-assist-skill-inputs__section_npl_dvf_5dc}

The engagement summarization skill includes the inputs that identify the table and fields that are used when an engagement summary is generated.
{#now-assist-skill-inputs__table_nqb_kvf_5dc__entry__2}

| Input | Description |
|-|-|
| Input table | Engagement \[sn_acct_lc_engagement\] |
| Input fields | * State * Stage * Renewal date * Initial go-live date * Perceived health {#now-assist-skill-inputs__ul_oqb_kvf_5dc} |
[Tabela 18. Inputs for the engagement summarization skill]

{#now-assist-skill-inputs__table_nqb_kvf_5dc} {#now-assist-skill-inputs__table_azy_pvf_5dc__entry__2}

| Input | Description |
|-|-|
| Input table | Risk and issue |
| Input fields | * State * Due date * Probability {#now-assist-skill-inputs__ul_bzy_pvf_5dc} |
[Tabela 19. Related input for engagement summarization skill]

{#now-assist-skill-inputs__table_azy_pvf_5dc} {#now-assist-skill-inputs__table_dk4_5vf_5dc__entry__2}

| Input | Description |
|-|-|
| Input table | Internal play |
| Input fields | * Due date * Progress {#now-assist-skill-inputs__ul_ek4_5vf_5dc} |
[Tabela 20. Related input for engagement summarization skill]

{#now-assist-skill-inputs__table_dk4_5vf_5dc} {#now-assist-skill-inputs__table_czk_xvf_5dc__entry__2}

| Input | Description |
|-|-|
| Input table | Success case |
| Input fields | * Due date * Progress {#now-assist-skill-inputs__ul_dzk_xvf_5dc} |
[Tabela 21. Related input for engagement summarization skill]

{#now-assist-skill-inputs__table_czk_xvf_5dc} {#now-assist-skill-inputs__table_dss_yvf_5dc__entry__2}

| Input | Description |
|-|-|
| Input table | Success initiative |
| Input fields | * Due date * Progress {#now-assist-skill-inputs__ul_ess_yvf_5dc} |
[Tabela 22. Related input for engagement summarization skill]

{#now-assist-skill-inputs__table_dss_yvf_5dc} {#now-assist-skill-inputs__table_h5p_1wf_5dc__entry__2}

| Input | Description |
|-|-|
| Input table | Success outcome |
| Input fields | * Progress * Base value * Current value * Target value {#now-assist-skill-inputs__ul_i5p_1wf_5dc} |
[Tabela 23. Related input for engagement summarization skill]

{#now-assist-skill-inputs__table_h5p_1wf_5dc}

## Touchpoint summarization skill {#now-assist-skill-inputs__section_p3f_fwf_5dc}

The touchpoint summarization skill includes the inputs that identify the table and fields that are used when a touchpoint summary is generated.
{#now-assist-skill-inputs__table_zsv_mwf_5dc__entry__2}

| Input | Description |
|-|-|
| Input table | Engagement \[sn_acct_lc_touchpoint\] |
| Input fields | * Squad * Progress {#now-assist-skill-inputs__ul_atv_mwf_5dc} |
[Tabela 24. Inputs for the touchpoint summarization skill]

{#now-assist-skill-inputs__table_zsv_mwf_5dc} {#now-assist-skill-inputs__table_btv_mwf_5dc__entry__2}

| Input | Description |
|-|-|
| Input table | Meeting details |
| Input fields | * Conference details * Meeting type * Meeting start time * Meeting end time * Customer notes * Meeting notes * State {#now-assist-skill-inputs__ul_ctv_mwf_5dc} |
[Tabela 25. Related input for touchpoint summarization skill]

{#now-assist-skill-inputs__table_btv_mwf_5dc}

## Customer play summarization skill {#now-assist-skill-inputs__section_jxx_fbb_lgc}

The customer play summarization skill includes the inputs that identify the table and fields that are used when a customer play summary is generated.
{#now-assist-skill-inputs__table_vv5_4cb_lgc__entry__2}

| Input | Description |
|-|-|
| Input table | Customer play |
| Input fields | * Engagement * Account * Progress * Days remaining * Squad * Contact * Short description * Description * Product {#now-assist-skill-inputs__ul_wv5_4cb_lgc} |
[Tabela 26. Inputs for the customer play summarization skill]

{#now-assist-skill-inputs__table_vv5_4cb_lgc} {#now-assist-skill-inputs__table_xv5_4cb_lgc__entry__2}

| Input | Description |
|-|-|
| Input table | Success task |
| Input fields | * State * Short description * Description * Due date {#now-assist-skill-inputs__ul_yv5_4cb_lgc} |
[Tabela 27. Related input for customer play summarization skill]

{#now-assist-skill-inputs__table_xv5_4cb_lgc} {#now-assist-skill-inputs__table_bnh_jdb_lgc__entry__2}

| Input | Description |
|-|-|
| Input table | Meeting details |
| Input fields | * State * Name * Meeting start time * Meeting end time {#now-assist-skill-inputs__ul_cnh_jdb_lgc} |
[Tabela 28. Related input for customer play summarization skill]

{#now-assist-skill-inputs__table_bnh_jdb_lgc}

## Internal play summarization skill {#now-assist-skill-inputs__section_bjk_mdb_lgc}

The internal play summarization skill includes the inputs that identify the table and fields that are used when an internal play summary is generated.
{#now-assist-skill-inputs__table_cjk_mdb_lgc__entry__2}

| Input | Description |
|-|-|
| Input table | Internal play |
| Input fields | * Engagement * Account * Progress * Squad * Contract * Short description * Description * Product * Days remaining {#now-assist-skill-inputs__ul_djk_mdb_lgc} |
[Tabela 29. Inputs for the internal play summarization skill]

{#now-assist-skill-inputs__table_cjk_mdb_lgc} {#now-assist-skill-inputs__table_ejk_mdb_lgc__entry__2}

| Input | Description |
|-|-|
| Input table | Internal play task |
| Input fields | * State * Short description * Description * Due date * Days remaining {#now-assist-skill-inputs__ul_fjk_mdb_lgc} |
[Tabela 30. Related input for internal play summarization skill]

{#now-assist-skill-inputs__table_ejk_mdb_lgc}

## Success initiative summarization skill {#now-assist-skill-inputs__section_ugq_zdb_lgc}

The success initiative summarization skill includes the inputs that identify the table and fields that are used when a success initiative summary is generated.
{#now-assist-skill-inputs__table_vgq_zdb_lgc__entry__2}

| Input | Description |
|-|-|
| Input table | Success initiative |
| Input fields | * Primary success outcome * Account * Sold product name * Sold product number * Squad * Short description * Description * State * Contact * Days remaining {#now-assist-skill-inputs__ul_wgq_zdb_lgc} |
[Tabela 31. Inputs for the success initiative summarization skill]

{#now-assist-skill-inputs__table_vgq_zdb_lgc} {#now-assist-skill-inputs__table_xgq_zdb_lgc__entry__2}

| Input | Description |
|-|-|
| Input table | Success task |
| Input fields | * State * Short description * Description * Due date * Days remaining {#now-assist-skill-inputs__ul_ygq_zdb_lgc} |
[Tabela 32. Related input for success initiative summarization skill]

{#now-assist-skill-inputs__table_xgq_zdb_lgc}

## Lookup similar engagements skill {#now-assist-skill-inputs__section_alx_zwd_33c}

The Lookup similar engagements skill includes the inputs that identify the table and fields that are used when a product adoption roadmap is generated.
{#now-assist-skill-inputs__table_ffx_5d2_33c__entry__2}

| Input | Description |
|-|-|
| Input table | Engagement \[sn_acct_lc_engagement\] |
| Input fields | * Phase table * Product usage * Product capability usage {#now-assist-skill-inputs__ul_yhq_m22_33c} * Phase field (Activation status, Business criticality, Customer priority, Usage plan) {#now-assist-skill-inputs__ul_gfx_5d2_33c} |
[Tabela 33. Inputs for the lookup similar engagements skill]

{#now-assist-skill-inputs__table_ffx_5d2_33c}

## Remote Hands Case Summarization skill {#now-assist-skill-inputs__section_ygj_wff_k3c}

{#now-assist-skill-inputs__table_lty_fgf_k3c__entry__2}

| Input | Description |
|-|-|
| Input table | Remote Hands Case table (sn_remote_hands_case) |
| Input fields | * Remote Hands Case table * * Service * Priority * State * Channel * Short Description * Description {#now-assist-skill-inputs__ul_nty_fgf_k3c} {#now-assist-skill-inputs__ul_mty_fgf_k3c} |
[Tabela 34. Inputs for the Remote Hands Case Summarization skill]

{#now-assist-skill-inputs__table_lty_fgf_k3c}