---
sourceDocument: Australia Telecommunications, Media, and Technology
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/pt-BR/telecom-media-technology

 Release :

    - australia

ft:locale :

    - pt-BR

ft:publication_title :

    - Australia Telecommunications, Media, and Technology

ft:clusterId :

    - telmt

bundleId :

    - telmt

workflow :

    - Customer and Industry


---

# View ADR record

# View an Alternative Dispute Resolution case record {#ariaid-title1}

* Versão de lançamento: Australia
* 
* Atualizado 12 de mar. de 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 min. de leitura

View the details of an Alternative Dispute Resolution (ADR) case record in the CSM/FSM Configurable Workspace so that you can review the complete ADR case information.

## Antes de Iniciar

Role required: sn_telco_adr_mgmt_manager

## Procedimento

1. Navigate to AllWorkspacesCSM/FSM Configurable Workspace.
2. Select the list icon (![List Icon.]()).
3. Navigate to Alternative Dispute ResolutionAll.
4. Select the ADR case record that you want to see the details.
**Conceitos relacionados**   

* [Alternative dispute resolution management](https://servicenow-prod.fluidtopics.net/faeM2NAmXPr8HYV6SLcRtA "Use the Alternative Dispute Resolution (ADR) case to resolve customer disputes efficiently while confirming transparency, accountability, and regulatory conformance.")  
**Tarefas relacionadas**   

* [Create an Alternative Dispute Resolution case](https://servicenow-prod.fluidtopics.net/1qQj7txk8oFXX_ek1t~bKQ "Create an Alternative Dispute Resolution (ADR) case record in the CSM/FSm Configurable Workspace so that you can investigate and resolve an escalated complaint.")