If you have an admin role, you can activate the Telecommunications Customer 360 application. The Telecommunications Customer 360 (com.sn_telecom_c360) plugin is available as a separate subscription. The application includes the demo data and installations that are related to ServiceNow® Store applications and plugins.

The Telecommunications Customer 360 (com.sn_telecom_c360) plugin activates these related plugins, if they aren’t already active.

Plugin / Scoped app	Details
Customer Service	com.sn_customerservice
Customer Central	com.sn_csm_customer_central
Customer Service Billing Account	com.snc.billing_account
Order to cash common architecture	com.sn_otc
Case management for invoice operations	com.sn_csm_invoice
Customer Lifecycle Management Workflows	com.snc.customer_lifecycle_mgmt_workflows
Case Playbook for Complaints	com.sn_csm_complaint_caseflow
Order management for TMT	com.sn_om_tmt
Customer Service Problem Management	com.sn_sprb_mgmt
Customer 360 data configuration	com.sn_c360_dataconfig