View task SLAs on the Contractor Portal

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • View the work order SLA timeline in the Field Service Contractor Portal to make sure you complete your task within the SLA time period.

    Antes de Iniciar

    Role required: wm_ext_agent and wm_ext_manager

    Por Que e Quando Desempenhar Esta Tarefa

    You cannot create and edit SLAs or delete them from work order tasks using the Field Service Contractor Portal. For more information, see Manage a work order SLA.

    Procedimento

    1. Navigate to All > Field Service Contractor Portal > Homepage
    2. Click My Lists > My Tasks > All Tasks.
    3. Open a work order task from the list.
    4. Click the Task SLA related list in the Work Order Task form.
    5. From the Task SLAs list, open an SLA Definition and review the details.
      The SLA report details includes the progress of the task SLA over the lifetime of the task.