View scheduling history of work order tasks
View the history of the scheduling method of work order tasks that are assigned and scheduled.
Antes de Iniciar
Role required: wm_dispatcher, wm_admin
Por Que e Quando Desempenhar Esta Tarefa
View the scheduling history of the work order task with the following details:
- Assigned field service agent.
- Scheduling method used to assign the work order task such as intelligent task recommendation, dynamic scheduling, or manual assignment.
- Date and time of the assignment, un-assignment, or re-assignment.
Nota:
When an automated scheduling mechanism conflicts the manual assignment of
a work order task, the manual assignment takes the priority. Also, work order
tasks may require review because there is a conflict or double booking that
occurred from manual and automated scheduling processes.
Procedimento
- Navigate to .
- Open the task for which you want to view the scheduling history.
- Click Work Order Task Scheduling History tab.
Resultado
The work order task assignments with the scheduling method appear.