View the location of agents in your assignment group so you can assign agents to nearby tasks.

Antes de Iniciar

Role required: wm_manager

Procedimento

1. Navigate to Workspaces > CSM/FSM Configurable Workspace > Workforce.
2. Select Map from the View Controls list.
3. Opcional: View details about tasks or agents by clicking the related icons.
4. To assign or reassign a work order task, open a task and add the agent you want to work on the task to the Assigned to field.