View work order details from incident record using the Mobile Agent application

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • View the work order details for the related incident record from your Mobile Agent application.

    Antes de Iniciar

    Roles required: wm_agent, sn_change_read

    Procedimento

    1. Navigate to the Mobile Agent application.
    2. Tap My Work.
    3. In the My Tasks section, open the task.
    4. In the Details tab, tap Initiated from.
    5. Tap Details to view the incident record details.