Close a work order task as complete

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Only agents can close work order tasks assigned to them.

    Antes de Iniciar

    Role required: wm_agent

    Por Que e Quando Desempenhar Esta Tarefa

    If the caller's problem was fixed or resolved, use the Close Complete option.

    Procedimento

    1. Navigate to All > Field Service > Agent > Assigned to me.
    2. Open a work order task.
    3. Add information to the Work notes field.
      The notes should include a description of the work done and any other helpful information.
    4. Opcional: Enter a date and time earlier than the current date and time in the Actual Work End field.

      You cannot add a date and time later than the current date and time.

      If you do not enter a date and time, the ServiceNow system adds the current date and time automatically when you click Closed Complete.

    5. Click Close Complete.
      close complete button
      • The status of all unused parts automatically changes to In-Stock.
      • The state of the parent work order automatically changes to Closed - Complete if all work order tasks on the work order have a state of Closed - Complete or Canceled.

    Resultado

    The customer receives SMS and email notification that the work order task is completed.