View install base information on the ServiceNow Agent application

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • View information about install base items in work order tasks on the ServiceNow Agent mobile application to track the status of the questions and issues raised for the purchased products or services.

    Antes de Iniciar

    Role required: wm_agent

    Procedimento

    1. Open the ServiceNow Agent application.
    2. Tap My Work.
    3. In the My Tasks section, tap See All.
    4. Tap the work order task that you want to track the install base item status.
    5. Tap Install base item.
    6. Review the install base item information in the Details section.
      • Tap the Details tab to view the install base item information.
      • Tap the Related tab to view the child install base items and upcoming work order tasks.
        Nota:
        Upcoming work order tasks are available only if the Planned Work Management plugin is installed and upcoming work orders are generated.