Track the current location of field service agents

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • View the current location of agents to track their estimated time of arrival.

    Antes de Iniciar

    Role required: sn_customerservice.customer and sn_customerservice.consumer

    Por Que e Quando Desempenhar Esta Tarefa

    Procedimento

    1. Log in to the Customer or Consumer Service Portal.
    2. Click Support > Work Orders in the portal header to view a list of work orders related to your account.
    3. Click a work order number to view its related work order tasks.
    4. To track the current location of an agent in the work order task record, click the work order task number.
      The map refreshes automatically to display the latest location of an agent.