Suspend and resume SLA timing from a work order
Pause and resume the timing on a work order SLA from the work order.
Antes de Iniciar
Role required: wm_admin, wm_initiator, wm_qualifier, wm_dispatcher, or a combination role
Por Que e Quando Desempenhar Esta Tarefa
This is useful if a qualifier or dispatcher is waiting for information from the caller or for other actions to take place before continuing the work order.
Nota:
Initiators can’t view the SLAs attached to the work orders they suspend or resume.
Procedimento
-
Select Suspend.
The system sets the Stage of the SLA to Paused.