Pick up an unassigned task

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • If you are available, you can assign a task to yourself.

    Antes de Iniciar

    The work order task must be in Pending Dispatch state.

    Role required: wm_agent or wm_dispatcher

    Procedimento

    1. Open the ServiceNow Agent application.
    2. Tap My Work.
    3. Open the My Group Tasks applet.
    4. Select the desired work order task.
    5. Tap the more actions (More actions icon) icon and then select Assign To Me.

    Resultado

    You receive a notification that the task has been assigned to you.