Pause or resume work order task tracking on a mobile device

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Record a break from a work order task through the Field Service Contractor for mobile if you are unable to continue the work for any reason.

    Antes de Iniciar

    Role required: wm_ext_agent

    Procedimento

    1. Access your instance using the ServiceNow Agent mobile application.
    2. On the My work navigation tab, tap Today's tasks.
    3. Open a work order task that is in progress.
    4. Tap the more actions (More actions icon) icon.
    5. Tap Pause work.
      On the work order form, the button toggles to Resume Work.
    6. Tap Resume Work when you are ready to work on the work order task again.