Set agent status from the desktop

  • Versão de lançamento: Australia
  • Atualizado 12 de mar. de 2026
  • 1 min. de leitura

    • Field service agents can indicate their status from the desktop and let dispatchers know if they are ahead of schedule, behind schedule, or on time.

    Antes de Iniciar

    Role required: wm_agent

    Por Que e Quando Desempenhar Esta Tarefa

    The system administrator must enable the FSM Profile view before field service agents can update their schedule status from the desktop.

    Procedimento

    1. Click your user name in the banner frame and then click Profile.
    2. Select the desired status in the On schedule field.
      • On time
      • Behind schedule, less than 30 minutes
      • Behind schedule, between 30 to 60 minutes
      • Behind schedule, more than an hour
      • Ahead of schedule
    3. Click Update.
      The status is updated on the agent's User form. The dispatcher can see this status update in Dispatcher Workspace.