Assign a work order task bundle
Assign work order task bundles so agents can plan their work effectively.
Antes de Iniciar
Role required: wm_dispatcher
Por Que e Quando Desempenhar Esta Tarefa
When you assign a bundle, the work duration is calculated by adding the work durations and travel times for all the tasks in the bundle to the travel time for the first task location. Changes to time duration due to adding or removing tasks from a bundle or changing the duration of a task automatically update the duration time for the bundle.
Changing the Assign to field value on a bundle changes the assignment of all the tasks in a bundle.
Procedimento
- Navigate to .
- Select Dispatcher Workspace.
- Drag the bundle that you want to assign to the desired available agent row and time column.
Resultado
The tasks in the bundle are added to the agent's queue to accept or reject.